Ashley Store
2 reviews 906 Frontage Rd E, Myrtle Beach, SC, United States +1 843-448-0300 stores.ashleyfurniture.com suggest an edit
13 September 2023 3:55
So my wife and I went to Ashley in Myrtle Beach earlier this year and put some livingroom furniture on layaway and out down $550. Due to circumstances beyond our control we were unable to complete the purchase in the allotted time. I went into the store today thinking I had a $550 credit so was going to complete the purchase on something more in value.
When i went to the counter the girl informed me the layaway was cancelled which I suspected. She then told me we have no credit that we forfeit the credit per agreement.these sales reps dont explain the agreement so you put your faith in them (bad on me that won't happen twice.) They move along so fast that they dont even allow enough time. SO I asked about getting the credit to apply to a larger purchase as we didnt want the cash back. The lady beyond the counter was beyond rude about it repeating its in the paperwork. I explained our situation and she didny even try to resolve the issue or offer solution just basically pound salt in rude tone. So I decided we wont purchase there anymore and told her they would be hearing from the lawyer. Not sure it will go anywhere however there has to be some protection.
Forget about the lawyer even where is the " Customer satisfaction" "Customer is always right" or even basic human decency. I am in sales and I am huge on a perfect customer experience and meeting or exceeding customers expectation.
This is a poorly run store never have I ever been treated to poorly.
Not only were we buying much higher dollar amount this would have turned into whole house gradual upgrade.
Now not only will I never go back I will be sure to let people know about my experience and send them someplace much more customer friendly.
Again we werent asking for money back just an upgrade in the sale price. Most other businesses would have been happy to have that sale. Hope that woman gets reprimanded for the way she treats people.
Sincerely
One Unhappy Customer
When i went to the counter the girl informed me the layaway was cancelled which I suspected. She then told me we have no credit that we forfeit the credit per agreement.these sales reps dont explain the agreement so you put your faith in them (bad on me that won't happen twice.) They move along so fast that they dont even allow enough time. SO I asked about getting the credit to apply to a larger purchase as we didnt want the cash back. The lady beyond the counter was beyond rude about it repeating its in the paperwork. I explained our situation and she didny even try to resolve the issue or offer solution just basically pound salt in rude tone. So I decided we wont purchase there anymore and told her they would be hearing from the lawyer. Not sure it will go anywhere however there has to be some protection.
Forget about the lawyer even where is the " Customer satisfaction" "Customer is always right" or even basic human decency. I am in sales and I am huge on a perfect customer experience and meeting or exceeding customers expectation.
This is a poorly run store never have I ever been treated to poorly.
Not only were we buying much higher dollar amount this would have turned into whole house gradual upgrade.
Now not only will I never go back I will be sure to let people know about my experience and send them someplace much more customer friendly.
Again we werent asking for money back just an upgrade in the sale price. Most other businesses would have been happy to have that sale. Hope that woman gets reprimanded for the way she treats people.
Sincerely
One Unhappy Customer
09 September 2023 10:45
Excellent shopping experience- no one was pushy and Deb Lopes definitely listened to what we wanted in our home. Her suggestions are perfect and she definitely goes above and beyond!