Sheraton Brooklyn New York Hotel

There were several issues with my stay. After checking in I noticed a large stain on one of the comforters. I politely told the hotel staff of the issue and they told me that they would send housekeeping up to change the bedding. I left and returned that evening and it had still not been fixed. I complained the next morning and was told again that hotel staff would fix the bedding issue. I again left and returned that evening to the situation still not being rectified. I went to the front desk with the issue and was told that I would be moved to a new room on a different floor. By this point I was fully unpacked for a week trip and was not offered any help or compensation for the issue other than a new room which I would have to repack and move to. The room also looked as if it was cleaned too quickly in that the coffee bar had not been restocked before I checked in. The shower also did not have a body wash dispenser and every light fixture had at least one lightbulb burnt out. All of these little things could have been over looked had they staff foxed my main issue in a more proactive way. I wont be staying here, ever again!

Absolutely the worst hotel experience I've ever had. They cancelled my reservation because I arrived late (2 am) after I had called them to confirm that a late check in past midnight would be okay. They then made me wait without a room until 6 am even though they had many empty rooms. Not only that, they almost charged me an EARLY CHECK IN FEE the next morning. After getting 20 minutes of sleep and checking out at 8 am, they thought I was trying to check in early, again.

No refund, no apology, and the woman at the desk was very rude and didn't try to help at all.

My husband Dean and I stayed here just after Christmas.
We were so happy with the service from Danny, Teri and the other front desk staff. Apologies for not remembering the other staff names.
Couldn’t fault them at all.
Would stay there again.

We just recently stayed at this property. This was our choice due to my excellent experience a few years back. The check in process was easy. When we got in our room it was completely filthy. The rug between the beds was not clean and everything was really dusty. The bathroom contained so much hair and there was mold around the tub and in between the tiles. When we attempted to turn the AC on it did not work. When I discussed my concerns with the gentleman at the front desk I was advised that the information would be passed on to the manager which we never spoke to and that they would put us in a new room for our last night stay (that never happened.) they sent us a fan and told us to crack open our room windows. Needless to say, the customer service was horrendous and the property is not up to par. Being a member I was highly disappointed. I will not be staying at this property again until some changes are made.

A well located hotel at a reasonable price in Brooklyn. It's close to some good places to eat and minutes from the main street.

Terrible hotel! Stay away, front desk staff is rude, and lazy (a lot of problems for the guy to go to the mail room and give me my package that they charge $5 just for receiving packages) rooms not completely clean, you can’t rest because everybody is slamming doors all the time, starting with the cleaning staff.

Do yourself a favor and look for another hotel, don’t spend your time and money here!

Great place to stay at Brooklyn. Great staff. The rooms are always clean and the beds are super comfortable. The subway station is really close by.

It's what you expect of a big city hotel really. The interior of the rooms is a bit dated but they're spacious. My only slight complaint is the noise from the elevators, my room was in between all the elevators, and the noise from the ac and fan in the bathroom. I wouldn't mind staying here next time in NYC again.

The staff are very courteous and helpful. Despite not knowing I'm a guest they facilitated me in so many ways. Will definitely put this on my list of places to spend a few nights. Hosted a party in their ballroom and the basically provided me with all containers and as much ice as needed. The ballroom was exquisite cleaned before and after my event.

Unfortunately, this experience at the Sheraton was not the greatest. Upon arrival, there was only one guy at the desk. After waiting in line for about 10 minutes, another guy joined him. We received our key but did not receive any information on WiFi or information about the hotel, and only provided us for one key for two people. Once we got on the elevator, the key was not working to access our floor. I had to go back and wait yet again for them to fix it. We made it to the room. It was clean but small. The shower design was awkward. Instesd of the shower being pulled outward, you had to push it inward, which is a hassle when the shower is on. I called the front desk inquire about the gym. They guy noted that it was on the second floor and that I just needed to come to the front desk. I went down the next morning and the early morning attendant told me I needed to make a reservation. Seriously? ! Why did the evening guy not tell me this? This guy was gracious enough to allow me go to gym (he wore his mask at the chin.not sure why you wanted to protect his chin only). By the time we checked out, there was another gentleman at the counter. I wish we had him for the entire stay. He was friendly and provided great customer service. I encountered four reps during our one night stay and only one out of the four provided exceptional customer service.

This hotel is in a nice area, with plenty of restaurants and food joints, and close enough to multiple subway lines. The rooms were clean and the beds were confortable. It was an overall enjoyable stay. Beware that there are no fridge nor microwave in the room.

However, the service wasn't too great. We went down to ask for towels, an extra blanket, and if they could fix the towel bar which had fallen out of the wall multiple times. Every time we were told someone was going to be sent, yet no one ever came. Since we only had three towels and were four people, one of us had to use those tiny towels that are too small to even wrap around the waist.

I usually stay at a Sheraton where ever I go since they are always great, however, this place is not. The customer service sucked because they just checked me in without telling me the room number or where my room was located. They also did not tell me that I had to advise them if I wanted my room to be cleaned. The room had no refrigerator or microwave, the safe lock was not working properly. Oh my mother’s bag got stolen when she asked the front desk to watch her bag while she went to get something to eat. They agreed to watch her bag. When she came back it was gone.

This place was terrible! They don’t provide breakfast/food unless you stay 3 nights or pay. Called to ask a question and they immediately put me on hold without telling me and left me there until I hanged up! Took security deposit of $250+ for clogged sink that was ALREADY CLOGGED when I got there.

The Sheraton was nice.i was surprised @bout the size of the hotel room. I'm certainly more used to the one in midtown Manhattan. However i won't take away from there personal uniqueness because the hotel couldn't have been placed ina better spot. There is so much shopping and affordable stores you could just lose your mind. So what they may lack in size they make up for extra out amenities

Worst hotel ever! I am a Travel Agent and booked a room at the Aloft Brooklyn months ago! When I arrived in NY and was dropped off by my car service the hotel was CLOSED with a piece of paper saying check in next door at Sheraton! The agent that checked me in said the Aloft has been closed during Covid19 - WHY ARE THEY SELLING ROOMS? This is ILLEGAL! Then the Sheraton informed me they would honor my rate. Is that a JOKE? I didn't want to stay at the Sheraton or I would have booked that hotel. There were dead spiders in the bathroom, hair on the desk. THIS HOTEL IS FILTHY! They handed me a tiny piece of paper when I checked in, never mentioned free wifi, I had to pay for it and have been told for 4 days they would remove the charge. STILL HAVE NOT! The worst thing is they DID NOT MAKE GUESTS OR SECURITY WEAR FACE MASKS! I was horrified. DO NOT STAY AT THIS HOTEL!

**** THEY JUST CHARGED MY CREDIT CARD FOR WIFI AGAIN ****

I VERIFIED WITH MY BANK

STAY AWAY FROM THIS HOTEL IT'S A NIGHTMARE!

I had a stressful time during my stay, not because of hotel issues! It was made soo much easier by the VERY helpful front desk staff and FD Manager. I don't know how I would have coped without them! Nothing was a problem! Will definitely be back in warmer weather!

Old and not very nice. Thought Sheraton was a luxury brand but I've stayed at nicer courtyards. We booked at the new aloft and got transferred here last minute. Also they charge for wifi access. Would not comeback

Horrible front desk service. Our room key had to be replaced several times because it did not work. I do not recommend this hotel.

Kind of a typical NYC hotel. No restrooms in the lobby. Check felt very rushed. Very busy lobby at the time I went. Was treated like a Diamond member at all. Room wasn't bad.had a great view of a building across the way.