Renaissance New York Midtown Hotel

Honestly the best hotel I have ever stayed in! Made my whole NY experience a memorable one thanks to this hotel. I would say not to even read the bad reviews because this hotel is totally is the best in every way. We were so lucky to meet with a very kind gentleman who let us check in at the exact time without a delay. The lobby area was so relaxing and comfortable and also the bedroom had a very soothing touch to it. It was so quiet and peaceful. I stayed at the 20th floor. There was housekeeping that entered the room before the check in time so would recommend to use the tag “Privacy needed” when closing the door. Absolutely the best experience and the hotel.

My room is nice. I feel secure and safe. The floor I'm on is quiet. Other than NYC being a bit noisy, everything is good.

Beyond upset with the customer service here. My flight home wasn't until 8pm so the hotel held our bags (6 of them) until we needed to leave. We used the hotels car service to take us to the airport and the bellman kindly loaded all of our bags into the vehicle. I guess I should have stood next to him supervising, because once we got to the airport (1.5 hours away), we noticed that a duffel bag was missing. Without having time to go back, I assumed the hotel would help me retrieve my luggage. A week later, I now have to pay upwards of $350 to get my bag to me in a decent amount of time. I have medications that I need ASAP, so I'm unable to wait another week or two to get my bag to me for $75 instead of a couple hundred. The manager at the hotel was very rude and told me that the bag was brought back from the airport, where they notified me that the bag was there and I just never got it, therefor they cannot help me cover the cost of the shipment. Which is very far from the truth! I had my bag with me the entire stay until I got to the airport on my way home and realized it was missing. In which I called the hotel immediately and they said it was still with the bell man. I'm appalled by the way the manager handled the situation and his lack of care. Should I have stood by the bellman as he loaded all of my bags and counted each one, possibly. But never have I had to do that nor did I expect the need to. But you can bet I'll be doing that in the future. If you use this hotel to store baggage, you better watch every last item get located into your vehicle otherwise you'll be paying a pretty penny to get it back!

The hotel that doesn’t care, and it shows.

I find it really ironic that the big artwork behind the reception counters reads “attitude is everything”.

In this case it’s the negative attitude that makes this hotel one to skip. We checked in, only to find out our rooms had been sold “to a big group”. Nobody apologized.

The next day, when we moved to the rooms we booked, my kid left his iPhone in his room and, in the few hours that passed until we noticies, it disappeared never to be found. The hotel staff doubted that it was the case and told me that maybe it’s somewhere in our luggage.

Then, when I cancelled three days and told the reception we were leaving, nobody asked why or whether they could do anything about it. They just said “OK and goodbye”.

I am a Bonvoy Titanium Elite member and it really didn’t make a difference: this place just doesn’t care.

Takes forever to check in and has a very unprofessional staff at the front desk, been waiting at the lobby for ~ 45 minutes at 4PM (which is their proposed guranteed check-in time).

This hotel will improve your patience. I visited this hotel last month. I arrived at the hotel before 4pm and waited over an hour for check-in due to 'full occupancy'.

While waiting in the lobby for over an hour, other guests who came later than me checked in first. They grabbed two bottles of water and left quickly for their room. Coincidentally, only a few Asians kept waiting in the lobby. I saw other guests handing out two bottles of water when checking in, but reception didn't give me water. Upon request, he gave me a bottle.

The color of your skin determines the level of this hotel service. All Asian travelers, come here if you want discrimination.

Very good location without being in the craziness of Times Square. Rooms are pretty spacious for NYC.

Rooms were clean. Great location.everything is walkable distance.

Definitely need to work on picking up their front desk phones. Overall, it was ok. Breakfast was not complimentary.

Make use of Uber grocery for bottle water and other drinks.

Really enjoyed our stay at this hotel! The lobby has great seating and was a great place for a company Christmas party. The appetizers were provided by the hotel restaurant and were delicious! The one thing that was frustrating about this hotel was their elevator/keycard system. It was all controlled by panels outside of the elevators on each floor and was the one annoying thing to deal with during our stay

I guess I could summarize by just saying we ended up changing hotels.
We booked over 3 months ago and asked for 2 rooms with queen beds next to each ither as we are traveling with our children.
When we arrived, none if this happened.
We also paid for breakfast and we were told this isn't an option on weekends. Wait.whattt? !
The hotel is noisy, the staff do not care and, to add to the experience, my son left his phone on a table in his room and it disappeared magically.

Perhaps the best thing about this hotel is they give you access to planet fitness in the same building. Rooms are cozy too considering the small rooms midtown has

Average hotel. Reservation at the hotel restaurant got bumped. Never again.

Honestly, this experience may cost Marriott two significant long time customers.

Beautiful & Nice Accommodation, Very Friendly Employees, Walking Distance To The Happening Place To Manhattan, Very Close To Madison Square, Macy's And Other Shopping Places, But Honestly To Tell You The Truth, Rooms Are Not That Spacious For Family, But The Location Is Terrific Good, If You're You're Traveling Single Or Only Couple & Wanted To Stay In Heart Of Manhattan, This Is The Place.

Nicely appointed rooms and a great location if you're coming into Penn Station. Not a bad view as well.

Cannot recommend this hotel highly enough. Was thoroughly impressed with the room, restaurant, rooftop bar etc. But it was the amazing customer service of the employees that really sets it apart. Specifically Noor at check-in and Justin at bell. I doubt I’ll ever book at a different hotel when we visit NYC!

Good hotel but tonight there is no internet and every time I call I get "we don't know when it's going to be back" answer. It's 11.55pm and I'm going to need to go into the office coz there are no connections nearby that I can use.

Outside this rooms are good however this no internet situation is making me angry. It's criminal for such a chain to sell itself as a business traveler's hotel and not have a solution in place for this internet problem.

Took forever to answer the phone and when they did it was a person that can't speak English. She refused to transfer me and said I have to call again.

Stayed here during my first time in NYC, hotel was very nice. You had to use a keycard for the elevator that would only go to your floor which was good security. One night i got back to my hotel after midnight and seemingly needed to have my keycard reactivated at the lobby desk to get up to my room. Great central location in Midtown too. Also had a great view north over Manhattan from my 30th floor room.

This hotel staff was amazing, and made it worth the stay. Javeed and elex deserve 10000+ stars for hospitality and safety. They definitely made me and my friends feel extremely welcomed and comfortable. They gave us great recommendations for spots to eat and drink at. Javeed has the sweetest soul ever, I really appreciated the experience I had for the first time in nyc staying at the Renaissance!

I really enjoyed my stay at this hotel. After staying at a different hotel in Times Square I decided to switch and go to the Renaissance and I'm so glad I did. The staff was very friendly and attentive. The rooms were clean and beautiful. Their elevator system was awesome and very modern! The only reason they lost a star with me was because they did not offer room service at the time of my stay. The restaurant inside the hotel was open but no room service was available from them. Instead, they recommended another company that ended up having horrible service. Overall, I definitely recommend staying here.

Great location, close to Penn. Prefer this location to the Chelsea one.

Only weird thing is the check in is on the 6th floor, otherwise it was fantastic.

During my stay Tinisha, Ely, and Tina were always professional and had the upmost best customer service and treated me like family. I was always greeted and asked if I needed anything. They really took care of me and I will always be thankful for that. I would recommend this hotel for anyone.

The staff at this hotel were the best I have ever came across. I was having difficulty w/ my travel package and the staff did their absolute best to try and accommodate me and my family. Shoutout to Thomas for being so helpful and courteous! The hotel did not feel or look dirty, I felt comfortable my entire stay there. If it’s your first time visiting the city I highly recommend getting a skyline view it is breathtaking!

We did a 4 nighy stay in Renaissance! Everything was amazing, helpful staff, clean room and a perfect view of the city. The hotel was very well kept and clean. The location was centrally located and a quick walk to wherever you need to go in the city! Valet wasn't available, the hotel staff directed us to S&P Parking garage about a block away. We had no issues dropping off or picking up the car! This will be our go to hotel when we visit NYC!

The rooftop bar Versa is hosting a private event tonight and allowing the DJ to play amplified dance music so loudly it’s shaking my windows on the 26th floor at 11pm. Front desk shrugged and said nothing could be done and the event would end at 12. Totally unacceptable, ruined an otherwise nice stay. I absolutely won’t be back knowing this hotel is happy to host private events that seriously inconvenience the guests.

No drawers to unpack! I like to be organized when I travel, instead of pulling things out of the suitcase every time I need something. Yes, there is a closet, but limited hangers and not everything can hang. Would have gotten 5 stars. Very clean, staff was very friendly and professional.

Excellent Room with beautiful view. Staff very helpful. Location close to Penn Station, Madison Square Garden and many other locations.

Such a great hotel, the room was so nice, neat and with so New York view (the pics), friendly and helpful staff. Thank you. 5