JW Marriott Essex House New York
4 reviews 160 Central Park S, New York, NY, United States +1 212-247-0300 marriott.com suggest an edit
10 August 2023 21:30
First the location is great of the hotel and the room was spacious.
But the people working and the service level are the worst I have experienced in any hire standard hotel.
First check in was not ready at the check in time. They forgot the towels in the room.
The did not pick up our roomservice for 2 days.
They don’t know where the hair dryer is supposed to be in the room
If you try to call reception it take 10min +
If you want to let one shopping bag being carried to your room it took 20 min to get rid of it
If you ask for how much breakfasts is they don’t know the children price
If you ask if it’s buffet or a la carte they have to check with the restaurant
But the people working and the service level are the worst I have experienced in any hire standard hotel.
First check in was not ready at the check in time. They forgot the towels in the room.
The did not pick up our roomservice for 2 days.
They don’t know where the hair dryer is supposed to be in the room
If you try to call reception it take 10min +
If you want to let one shopping bag being carried to your room it took 20 min to get rid of it
If you ask for how much breakfasts is they don’t know the children price
If you ask if it’s buffet or a la carte they have to check with the restaurant
09 August 2023 15:08
Have stayed here various times over the years through various owners. JW seems to have nailed the service side of things as there were a few key moments of excellence. First was a clutch umbrella handed at the last minute before a HUGE downpour. Great timing. The other was getting a tip that there is a vending machine behind the front desk that sells minor tech things as I needed a USB-C chord. Saved me valuable time. Thanks for that!
The gym is small but well equipped with new machines and weights. Pro-tip: There are complementary bottles of water available there.
The room itself was quite large and roomy, however the shower-tub had a curtain that did not fit, so water would get everywhere. The tub plug also did not work right so no chance for a soak. Minor things that added up for sure. Overall a nice stay however and or course a great location.
The gym is small but well equipped with new machines and weights. Pro-tip: There are complementary bottles of water available there.
The room itself was quite large and roomy, however the shower-tub had a curtain that did not fit, so water would get everywhere. The tub plug also did not work right so no chance for a soak. Minor things that added up for sure. Overall a nice stay however and or course a great location.
04 August 2023 0:38
Worst staff and worst service. I had to call 6 times to ask for a kettle in my room to heat water for my baby’s milk. My baby kept crying all night and i haven’t received the kettle. I called reception all night and either no one picks up or they just hang up. Never coming here again