Belhurst Castle and Winery

You will get very nice Seneca lake view. Rooms are nice and clean. Wines are not bad at all. I enjoyed it.

For spending $350 or more a night, one would expect at least reasonable accommodations and care for the room they stay in. Instead, what you get for your money is a mattress one would assume is at least 10 years old, a hotel room (and hall leading to it) that smell of mildew, holes, yes holes the size of peepholes, in your bathroom wall (good luck explaining that to a wife that loves investigative shows), a broken shower rod, a TV that doesn't work, and a pre-packaged, not fresh trash "breakfast". What happens when you bring up issues to the front desk? You're scoffed at and waved off.

Even motel 6 and holiday Inn offers a warm breakfast, good beds, and working ventilation, but a "luxury" hotel in wine country offers warm yogurt and pre-packaged bagels? It's obvious to see this place is on the decline.

Never staying in this place again and will recommend to all I see to never visit. Spend your hard earned money somewhere you will get it's worth.

My husband and I had our wedding at Belhurst this past June and it was absolutely incredible! From start to finish the staff was so welcoming during our rehearsal dinner, cocktail hour, reception and post wedding brunch. Carmen is an absolutely rockstar and we were so happy working with her! We stayed in the Castle, our friends and family stayed throughout the grounds and everyone was blown away with the service. We would recommend Belhurst to anyone! Thank you for making our day so so special.

The lake front scenery is fabulous. Our room is spacious with a balcony. The Stonecutters restaurant was delicious

The castle itself was beautiful and most of the staff were great, however, The front desk clerk who's name was Mark is a complete disgrace. I overheard him humiliating a co worker, his attitude is very poor and hes quite rude. My fiancee and I were considering having our wedding here but have now reconsidered because of this man. Hes very unprofessional and low quality. He belongs working in an area away from others and especially customers.

After years of staying and bringing others for overnight wine tours, I experienced my first ever "hiccup". - After voicing my issue I received a call from Scott, the lodging manager. He handled the situation with grace, professionalism and provided exemplary customer service.

Awful breakfast, fake advertising as a "winery" it just makes you taste nearby wines. Service far from nice, not nearly on par with the price you pay for it!

Went to the winery this past weekend and they got us in-5 of us tasting wine no reservation on a very busy weekend-I was impressed. We had very cheerful and funny wine pourer that helped us out. Always enjoy this place!

Super disappointed. We were just about to drive 45 minutes to do a tasting at 7, which they're website says they're open until 8 with the last tasting at 7. We were going to get there at 645 and called to make sure but then they said they don't do tastings past 630. We would have drove an hour and half for nothing. Really need to update their website and sad we won't be visiting this winery now.

We stayed in tower suite. Flys and gnats in room. Wine tasting was stand at counter as the pour a sip into a plastic cup. Staff at tavern seemed disgruntled, told us lies to our face. Cobwebs in rafters. No bell service had to carry luggage up 3 flights of stairs.
The fancy building wasted by poor staff. Clearly some poison personalities demoralizing folk.

Ate at the bar/grill restaurant, food was okay. Had to sit at the bar and did not relieve the vest service. Practically no options for vegetarian eaters except salad.

Ate at Stonecutters, food was awesome! Service was wonderful and the view was spectacular! Highly recommend!

Very friendly and helpful staff. Wine was good, and the gift shop had great items for gift giving.

Went there for my sister in laws wedding. What a beautiful place! Lake air is so refreshing! We stayed the night. Room was amazing! They even offered a complimentary beer flight and 10% off growler. I couldnt squeeze in the flight, but got a growler of their IPA. Delicious! Saving that for a Bills game!

Lunch at Stonecutter pub was huge disappointment. After 40 min wait to be seated, had turkey sandwich with literally one thin slice of turkey which you couldn’t even taste. Might as well have just ordered a plain roll for $16. Service was slow as waitress was also tending all people seated at bar. Wine tasting just as disappointing. Many more better options on the area. Don’t waste your time or $$$.

Wine tasting was terrible. They poured white and red in the same plastic cup and didn’t rinse out in between. Glasses would be nice. Ate dinner at the restaurant which was very understaffed which is fine in these post COVID times- however the food was incredibly bland and not worth the prices. They did provide a nice dessert as we were celebrating a special occasion, which was very appreciated.

A group of 6 of us went for a tasting. We called to make a reservation and we were told they didn't take reservations for groups less than 7 people. When we got there, the workers rudely told us we should have made a reservation, as they were currently too busy for a group of our size. We waited for the tasting, and a few members went to the bathroom, during which the rest of the group was seated for the tasting. They told the group they would not wait the 2 minutes for the girls in the bathroom and that they'd have to go to the end of the line. Also, the person cleaning the bathroom was extremely rude and rolled her eyes at us when we got in line at the bathroom. Overall, every single encounter with a worker was extremely negative. If they had professionally told us they were too busy to seat us, I wouldn't be upset, but they treated a group of sober, 25 year old women like children and a burden. Don't waste your time, there are tons of better wineries in the area.

Wine steward was not nice, trying to rush us through our wine tasting. The staff was very unwelcoming, the outside was off limits due to a wedding. There were no seats at the wine bar to sit and relax. One could only stand. The tasting was in the gift shop. We were expecting a much different experience. This was our least favorite of all the wineries. Decent wines. Will not be back and will not recommend to others. There are other wineries that are better.

Great one year, failure another. I used to love this place, the service and wine, but it has gone down in quality. The people who work here are not as nice or cheerful, they close the tastings 1.5 hours early and try to rush you out the door even if you come earlier. The wines have gone down in quality, and the prices have gone up. They blamed it on covid but somehow all the other vineyards in the area didn’t go up in price. They also don’t tell you the prices till you pay at check out. I had two bottles of petite Verdot, one from when I went last year and one from this year. This years sucks. Definitely a winery to now avoid.

Not impressed. I had high expectations for this winery. We got there when they opened at 10 am to start to day off on our wine trail. And our experience was poor. The facility is breath taking, don't get me wrong, but that's the only positive thing I could say about it.
We were greeted by am eye rolling, brash server. We were the only ones in the facility at the time and she didn't explain a thing. Just slapped the paper and pen down and said "pick 5". Okay cool. You not going be at least helpful? Solid work. I honestly have had better experience with going to a wine tasting in a mall. Wines weren't my cup of tea either but that happens. I just could not with the way the do their wine tastings.

Waited hours to be seated & still haven't received our food. When we did receive it, my friends sandwich had hair in it and fibers of some kind. My chicken sandwich was chewy/hard in several areas & I quit eating it. We spoke with the manager who offered nothing more than to give us dessert, no comp on the bill or anything. After being spoken about by the staff which we overheard, we did not feel safe or comfortable eating anything else from there, so of course we declined the "free" dessert. We won't be back. We drove 4 hours round trip in celebration of our friends anniversary.

I visited Belhurst Winery for a wine and cheese tasting and was not disappointed! Making a reservation was easy and they were able to accommodate our larger group. Everything was setup and ready for us when we arrived. The wines were great and the cheese pairings just made it better! Our group had lunch after at Stonecutter's Tavern which was also great. The food was delicious and the outside patio was beautiful. Would highly recommend!

Wine tasting happens in the same room of the gift shop. There’s a separate area (a table) for reserved group and by mistake we went to that (table was crowded so couldn’t see the reserved sign). The staff was not welcoming at all and told us it’s for reserved groups in a rude way.
The staff at our tasting were nice but not that welcoming as I’ve seen in other wineries in the finger lakes area. Also tasting was in the same plastic cup! Which was strange. Tried the ciders and they were really good!
They had a pretty good sweet dessert wine too.
Outdoor space was really nice with a huge lawn area.

Great wine tasting room. They have a very nice cheese and wine pairing tasting menu.

Wines are a bit pricey compared to other places in the area. The quality is very high, though. They also have a very beautiful castle on grounds. Certainly worth the visit. They are also open until 7pm, which males them unique.

Beautiful building location on the lake to see, but pretty lacking as a place to stay. Stayed in the castle, where tiny window air conditioners couldn't keep up with summer heat (and staff ignored request for a fan.) Couldn't get reservations in a restaurant only 1/4 occupied and service was terrible, even accounting for staff shortage. Breakfast was cheap continental spread, not the grand buffet we had heard about.
Come for the wine tasting and the view, but wouldn't recommend staying.

Beautiful cozy place by the lake. The lawn is huge and have some wild animals. I saw few groundhogs, skunks, and few weird red birds there.

A lot of old people stay there. They have a mysterious mechanism to make red wine tap. They have rules about using the wine tap, but no one checks so you can take the wine for free til you feel satisfied.

Good place to stay for a day or two.

Underwhelming. Came for a wine tasting, which was held in a weird little gift shop and was served out of plastic glasses. Wine was good, as were the cheeses (did the wine and cheese flight). Then purchased a bottle of red and a block of cheese and went outside to finish - the woman who opened the bottle for us broke the cork and had to get us a new bottle, we only had plastic cups to drink out of, we had to go to the restaurant to ask for a knife and plate for the cheese, the door to get to the patio was blocked by a table.honestly just a weird experience. The wine was good, and the location is beautiful, but I don't get the hype.

Beautiful castle, grounds, and delicious meal at Edgar's. We have a summer house on the lake and this is now a go-to restaurant in Geneva. I plan on visiting the spa soon.

Walked into tasting bar at 7: 14pm. Was told they stopped doing tastings for the day. I asked what time they stopped tastings and bartender said 7: 15pm as I was staring at my watch which said 7: 15pm. Went outside to enjoy the views on the benches for free since they didn’t want my business. No need to purchase anything to enjoy the views. Posting this at 7: 21pm.

We came for the wine tasting. I have been touring wineries all over the world and I have never had an experience that bad. The wine steward shoved 2 plastic cups in front of us without any kind of introduction- I literally have no idea what kind of grape went into the wines we were drinking as they had funky names like Neptun and such. There was no water offered to cleanse the palate between the pours and the same dirty plastic up was used for everything. And the wine steward mostly had her back to us as she was busy discussing her weekend plans with her colleague all the time we were tasting. She occasionally would glance in our direction to see if we were done and pour the next one without a word in the same cup. White, red, whatever. Same one cup for all.
Seneca lake has many lovely wineries with the professional and courteous staff and great wines. Go there and skip this one. Seriously, this was a just horrible experience.

Location is prime. Drinks on the lake was beautiful and couldn't ask for a better view. Wine is top notch, my wife and I favorite spot.

They have a beautiful property and view of the lake. We didn't stay the night but came to the winery. I was a little disappointed that we couldn't buy a glass of wine and sit on the deck. Perhaps if we had gone to the restaurant instead of tasting room.

Food was overpriced and disappointing in the Stonecutters Tavern. Sit outside and enjoy the view with a beer or glass of wine instead.

This is not for the belhurst this is for the Isabella salon be very leery of this place they quote you a price you give it as a gift you leave your credit card on account you pay extra for gel nails you pay cash for tips and if they don't feel it is enough of a tip they will charge more to your card and then charge you again for the gel nails whatever you're expecting to pay add another couple hundred dollars to it so they can get their end Covid has hit them hard apparently and and they are trying to screw the poor customers they have now

Beautiful restaurant with view over the lake. We had a great time. Our order got messed up and we ended up waiting over 45 minutes for two burgers but we got a drink comped (white sangria, absolutely delicious). I did not mind waiting there with that beautiful view. We got the taco flatbread, classic burger and crab cake burger.

The only good thing we found was the views. We started our experience with lunch in the castle. The sparkling wine was great to start with. I ordered the Reuben which was pretty good. My sister ordered the filet mignon sandwich with Brie and spinach: the filet was cooked well done and the sandwich had no sauce or flavor. Very disappointing. Then we traveled over to the tasting room and found counters that we needed to stand at. Then the tasting room bartender brought us sheets to mark our wine choices from: she then poured the wine into hard plastic cups. Immensely dissatisfied! We have gone to over 20 different wineries in 5 days and every single one served their tasting in wine glasses.this famous “Belhurst Castle” serves their wine in plastic! We will never return

Stopped here with my boyfriend, beautiful castle but the customer service was absolutely terrible. We wanted to do a wine tasting and were told it would be a 10 minute wait for 2 people. That was fine so we waited and checked out their shop. After the 10 minutes, the waitress said our seats were ready. When we got to our seats, she realized there was only one stool instead of 2. Long story short, a group of 13 people came in and they only had a reservation for 12, so they took one of our stools. Without any apology, we were told we would have to wait another 25-30 minutes. Super unorganized and poor customer service, wish we could have tried their wines, but I will now take my business else where.

Just dined at Stonrcutters restaurant. Right now I just hope I don't get sick. Something was very wrong with the meat today. I took one bite from my Cuban sandwich and had to put it down. I've been there a few times before and the food was great, but not today. To be fair, they didn't charge for the sandwich.