Verizon Authorized Retailer – Cellular Sales

Craig was awesome. He set us up with three iPhones. One for our house and the other two for our children. Thanks so much!

The Verizon team was extremely helpful to get me through a line transfer and set up with new equipment.

Thank you to Stan Costa for all the help. Really great service on a super busy day. Stan anticipated every question I had and I was out of the store and back to my day quickly.

Leaviel helped me upgrade my iPhone to the new 15 Pro. He helped me decide which plan would be best for me, and made the whole process incredibly easy.

Leaviel was super great, my experience was quick for upgrading to a new phone! He shared details on new promotions which seem fabulous! For sure a go to for any phone service!

I worked with Zak Williams at the Verizon Store in Williston, VT. I highly recommend him. He made the process of buying a phone so easy. No confusing sales nonsense. He was transparent, honest and professional. Zak transferred all my data from old phone to the new one and added the screen & case protector. He made sure my new phone was successful set up and the data from my old phone was wiped clean before I left the store. Thanks Zak, I will refer all my friends to you!

I am UNHAPPY with my Cellular Sales experience (we worked with Craig Gutierrez)

He quoted us a price that was “too good to be true” so we signed up. Then when we got the bill it was MORE than what was discussed in the Williston Store. When I appealed to Cellular Sales Corporate after, they said that it was I who signed the contract so there wasn’t anything more to be done.

Yes, we did sign the contract. There’s so much fine print that we TRUSTED the representative Craig at the Cellular Sales to translate the contract and that’s where we thought our price would be less than what it is now that the bill is here.

Craig, when asked about the price discrepancy, deflected in a hard way. He was not accountable to his word and would not own up to the prices we had discussed in the store.

He continued to inform us that we would be basically “blacklisted” from CS because he would leave a note in the computer about how we were as customers because we were upset about this.

So, here we are,
a) “stuck” with a higher bill than we talked about in the store
b) failed appeal because we signed the contract and there’s no accountability for what was actually spoken.c) blacklisted for being upset about the actions initiated by the rep in the first place.

Ya, Verizon and CS is “all great” but I was amazed at how Craig doubled down and would not own up to the things he promised us and then hid behind the fact that we signed the confusing contract. Not one iota of possibility that he might have mislead us. They are blind to the sale

Anyways best of luck to you future customer. I encourage you to read the fine print of the contract.

The Consumer Consultant, Craig Gutierrez, at Williston, VT Verizon was very knowledgeable & helped me navigate through the many options of cell phones, cases, protectors, etc. He got me a GREAT price on my IPhone & I am extremely happy with the service and my products! Thank You, Craig!

This is by far the worsts Verizon store. They are only authorize not a actual Verizon store. Went on December 16,2022 to upgrade my iPhone and they said I could get a free iPad. Well I got my bill and it was 500 and they never told me I had to add a line for that ipad. The people that run this place are snakes and should not be allowed to lie to customers. I promise you there are 2 sides and my side is 100% the truth. Its to late to return the ipad and I am so upset about this. Never trust a word they say.

The staff at this location is the best of any location I have been to. Very knowledgeable and very helpful!

Matt Parisi took the time to go through all the pros and cons of different models, and directed me to the best deal available. He was very personable, and totally professional. He explained everything completely and in a manner easily understood. A great combination when I’m planning a purchase. I highly commend, and will certainly recommend Matt to anyone looking for the products and services you provide.

Michaela M. And the rest of the staff at Verizon were great! They were thoughtful and helpful and able to quickly put together the phones that we wanted so we could go about our day!

I had a wonderful experience getting a replacement for my antique cell phone at the Williston store. Matt P.was patient with my questions and concerns, thoroughly explained pros and cons of the choices I had, made sure that I could take advantage of promotions, and all with courtesy, expertise, and a great sense of humor. He actually made the process (which I usually dread) enjoyable. Thank you so much, we will make the Williston store our new "hub".

Jameson is extremely knowledgeable, patient, kind and thorough in explaining the phone process from A to Z. He follows up with me to see how things are going and is available for any hiccups I create along the way. Thanks a million Jameson!

It was a very pleasant experience. Associate was nice and helpful. He did forget to activate the phone, it was late.

Patrick went above and beyond to meet my needs when other salespersons at other locations could not. He did one amazing thing - he listened to me, assessed my needs and then matched me with products that would work for me. And then he suggested a product that actually DELIGHTS me! I've never been happier with a phone purchasing experience. Patrick and the team at this location are the very best. Thank you!

This store has always been amazing. Ask for Tyler Vezina - he is truly the best. Kind, patient, efficient, and knows his stuff. I've purchased 3 phones from him and he makes the process so enjoyable and easy.

I ended up switching from at t to Verizon. I gave him my old at t phone an got Verizon phones for my family plan. I had done this because the switch promotion was nice, however the man who sold me the phones was either not up to date on the specifics of this program or just wanted a quick sale. He not only took my old phone an promised uploading pic an videos to my cloud because I was in a time crunch, the phones he sold me were not apart of the promotion. I had to fork out the remaining payments for the phone I gave him. Pretty disappointed in this store an the lack of knowledge an support for customers. Take your business else where! Your wallet will thank me, an ur time!

Isaiah was fabulous! Great customer service! Great help with explaining about the IPhone 13 ProMax! Great experience

Isaiah was extremely helpful he went far and beyond to help my mother and myself. Very patient and professional. Verizon in Williston.exalent service.

Tyler was extremely helpful and knowledgeable. Solved problems that other people couldn’t in the past. Great job

Went in with many issues. Only a few with my phones though. Leah was a tremendous help. She made the process enjoyable and recommended phones that were exactly what I was looking for and matched my needs perfectly. Left a much happier person and looking forward to working with Leah again

Update.
4 months later and I am still dealing with this issue. I WAS able to return my phones after I was lied to about not being able to. I brought them to this location and met with one of the managers (jameson) who took them. Luckily for me I kept my receipt for the return as I received a bill for over $5000 from verizon for the phones I returned. Once they took my phones they restocked them and resold them. (One of their previous employees tracked them for me by the serial number) These crooks kept my phones and likely ripped somebody else off with them! They never made it back to Verizon! After multiple hours of communications with verizon and my account going to collections I was able to get ahold of the indirect account manager (scott) with verizon who was unable to help me as well. He seemed like he wanted to help but nothing came from it and just pushed the process back even further. It wasn't until dealing with the collections department who was great by the way and telling them my story, they were able to help me. I forwarded them my receipt of return and they couldn't believe what I had to go through. This has been a horrible experience. Zero stars because one is too many!

Don't waste your time with this 3rd party lying and cheating facility. I am left asking myself if this is a joke. I was lied to by multiple people within this company during this process. I purchased 4 new phones from them and was a returning customer who has made multiple purchases. When I was there I was told my trades were going to be worth $550 and to just send them to Verizon directly. Once sent in I received my trade value of $202. So that lie cost me $700 and I was not able to get my traded phones back. I was told my new cellphone bill would be " around $400". That lie was going to cost me $400 a month as my first bill was $1150 and moving forward my new bill was going to be $800 a month. They sold me screen protectors that didn't work with and inhibited the functions of my phone. I reached out to their regional director as I was able to get his number but he didn't answer and would only reply through text. He had his lower level managers try to help me but they did nothing to resolve the issues created by their sales consultant. Their idea for resolve was to pay the high payment for 6 months, go on auto pay and pay $3000 to pay off 2 devices to get to the payment I was originally quoted. I was then told after no resolve I could return my phones and break ties. Unfortunately and not to my desire I had to purchase phones from AT&T who couldn't believe the situation I was in and brought back some faith in the phone industry that I had just completely lost. When I went to cellular sales to return my phones they told me " you own them" and they could not take them back and it was against the law and to watch for the $5000 bill for the devices. It's kind of struck me funny that " against the law" came out of their mouths after this fraudulent transaction ive been dealing with. I will be reporting this company to the state of Vermont and intend to contact a lawyer.
I do not recommend stepping foot in this building.
Buyer beware. Please direct your friends and family to save a hassle and just deal with Verizon corporate directly, they will save time and money and they won't have to pay and additional $45 Set up prior to Verizons activation fee. Their lack of customer service is appalling! They give sales consultants everywhere a bad name.

Salesman worked with: David
Director who texted me: Brett
Lower management who i spoke with: Jenn & Jameson

Went in expecting to get just an iPhone 11 to replace my current and sadly out of date iPhone 6S. Ended up with a new (and cheaper!) plan that provides more of what I need, an iPhone 12, and an iPad. All for less than what I would have spent had I just gone with the iPhone 11.

Worked with Antony who has the distinction of being both an excellent salesperson and superb customer service representative - he was knowledgeable about all the promotions available and able to get me the best deal for the most and newest tech. Possibly the first time I have enjoyed the experience of walking out of a Verizon store with more things than I intended to get when I went in. Honestly, can’t say enough good things about him - friendly, good sense of humor, good conversationalist, great style, good at his job, efficient. In a world where subpar service is the norm, Antony most certainly stands out. A+ experience - would definitely recommend visiting Williston and Antony to anyone for their Verizon needs.

Olivia is the best she went way on and out and beyond for me gave me the best customer service i ever experienced i highly recommended every one to go see her.version should feel lucky to have her on the Version team go to version in williston, vt. Ask for Olivia bacon tell her james sent you

I’ve worked with Tyler twice as of now and all I can say is how impressed I am with his knowledge, attention to needs, and how easy he makes getting a new phone up and running. Both times he has brought to attention great deals and promotions that do save money on your current service! The store is always nice, well kept, and staff are always friendly and attentive. Tyler goes beyond the norm and will save you $$ and provide excellent service!

David, the man who helped me choose my new phone, was awesome. I love my new phone. Thank you, David!

I will continue to work with this Verizon store because of my experience with TJ. He provided exceptional service and went above and beyond in providing a fantastic customer service experience. I would highly recommend anyone coming into this store to request to work with TJ directly - you won't be disappointed.

Wonderful! Isaiah Amador provided me with excellent service. My needs today were simple, yet he approached them with the same enthusiasm I might expect from someone ready to make a big sale. He was very knowledgeable and patient, and both a great listener and conversationalist. I will shop here for all my future needs without hesitation.

Due to the holidays - VZ has certainly fluctuated in traffic. Last night when we went we waited a bit, but it was so worth it! Adam who helped us was FANTASTIC! He was knowledgable, patient and was truly ensuring that we had the best customer experience as possible. We ended up purchasing two of the new iPhones (shocked they were in stock) and walking away happy! With only 3 reps, the environment is spread out and feels safe.

Tyler was a great salesman and customer service consultant. He is very knowledgeable about the products and services that Cellular Sales offers.
I purchased an iPhone 11 and an iPad 8th generation so I received promotion deals as well. He is also a good listener and friendly. In short I highly recommend Tyler.

I had a great experience at Cellular Sales on Williston road with Olivia Bacon. She went above and beyond to help me and was extremely patient with the challenges we faced. Thank you Olivia!

I highly suggest working with Leah at the Williston Verizon Wireless store. Great personality and friendly and very help on upgrading my iPhone X to an iPhone 12 Pro.
She even offered to go out to my car and help me connect it so that I would be all set.
That’s taking service to the next level and definitely will do business with Leah again.

Travis and another lady helped me unlock my iPhone 11. Up to them helping me it was a very upsetting experience with apple and other Verizon employees from another store, but they were very patient and knowledgeable with the process. Thanks again

I recently lost my phone and tried to get it replaced (insurance) -online, so difficult.some of it because I lost pin andd code info! -went in and met with a sales consultant and he took the time (40 minutes) and made sure I walked out of there taken care of with a new phone coming in a couple days! -im guessing there was no commission on his end but that is what customer service is all about it's people like him that creates repeat business! -his name is Antony. W and no I'm not his relative or friend, just met him for the first time today!

I had OUTSTANDING service at this Williston location. Anthony took a lot of time out of his day to educate me and set me up with an updated device. Honestly I can’t remember when I have received such outstanding customer service anywhere. I will definitely go back! Also, I received excellent customer service on the phone the day prior by David who directed me to Anthony as it was David’s day off.
Excellent team!

Excellent customer service, TJ and the staff went above and behond, it was closing time, they still accodated.

The employees were amazing and very understanding, a all in all great experience and great atmosphere to be in.

Our agent, Leah Porter, Search under every stone to find the most money discounts on our trade-ins etc.she ended up finding $600 + savings that wasn’t clear at a glance. Money saved makes us smile! Thanks Leah. Go see her for your wallets sake!

Horrible! Have had a flip phone on the Verizon Network for years and it finally gave out on me. Knowing I had to eventually progress to the 21st Century in technology, did my research and found a Smart Phone that I felt comfortable with. Verizon listed it for $444 and was available for pick up. Granted people spend a lot more for these phones and always hear about someone cracking their screen and the horrors associated with it. So while $444 is in the middle of the road price wise, it is still a hefty investment for me and a purchase not to be taken lightly. I live a distance from the City and the Williston Store was the closest although it was a 40 minute drive for me. I called the night before and asked the price and if they had it in stock. They did, and the sales person told me it was $400. Great! At least I would save on taxes. I headed out and was greeted at the door, most likely due to the Covid19 virus. I had my mask on, but was amazed to see that the majority of people in there did not have a mask on, not even the person who waited on me. I told the sales person what it was that I wanted and he got it out for me from the back room. The box that the product was in seemed a bit beaten and was not in shrink wrap. He took my information and worked on the computer for some time. He had to ask for help from another sales person as he was having difficulty with the computer accepting some kind of code from the box. Eventually he was able to get it going but needed some kind of over ride code. After at least 1/2 hour of setting things up on the computer, he tells me the price is $100 more than the $444 that Verizon listed the price as. And certainly more than the $400 that was quoted from the sales person the previous night. Supposedly the difference in price was based on the fact that I would be using it on Verizon's Prepaid Plan. That didn't make any sense. I argued that I could of purchased it on-line and picked it up in store for the $444. He said it was probably a promotional price, and they couldn't honor that price. BS! It was a Verizon phone, and a Verizon Authorized Store, and not a promotional price! To his benefit he did say that I could go back and purchase it on-line, come back to the store, and he would be willing to help me set it up. After reading the reviews, I will not be going back to this store as it appears that they jack up the prices, charge for sim cards which Verizon says are free, and what ever unexpected service charges they can drum up to pad their bottom line. I do not recommend this store. It left me with a bad impression and gave me 2nd thoughts of making such an investment. At this point I am giving myself 2 options. Either buy a flip phone from Ebay and use it until they are totally phased out and no longer supported, or just get a cheap $100 phone from Walmart. Although I was a bit excited at moving up in technology, I have done okay with less relying on actual face to face communication, and my experience at Cellular Sales gave me ample reason to stay in the stone age. Furthermore it left me with a bad impression of Verizon for endorsing them in the first place. I might even ditch Verizon at this point and go to something like Consumer Cellular. Although Cellular Sales holds some positive reviews, it's often the negative ones that should be given the most weight. Needless to say I didn't purchase their phone and am not going back.

Very scammy! I just went in to upgrade to the note 10. I did my research on the phone and saw in some reviews that the phone came with a screen protector out of the box. When we were going over the phone the salesman, I believe Chuck was his name, asked me if I wanted to purchase a screen protector. I proceeded to tell him that I read that the phone came with one out of the box and he told me that it didn't. I told him that I saw from multiple sources that it did and he again smiled and assured me it didn't. So I assumed since he worked there he knew and the stuff I read must've been special edition phones or something. So I got a screen protector from the store. The salesman then went to another desk to apply it which is where he either was surprised to see that there was already a screen protector and neglected to give me the chance to change my mind about the one I was about to purchase, or he knew all along that there was one and scammed me into buying one to up his commission because I just went through the box my phone came in and with the manual sure enough a pice of paper said that this phone comes with a screen protector on the phone. So wether he was uneducated on the phone or being scammy either way it's pretty poor business practices. From now on I will be upgraded online and not dealing with slimy salesmen.

I used the Verizon store in Williston to upgrade to the new IPhone SE. I worked with Asad, and had a very pleasant experience. He was helpful and professional!

Always a pleasant experience here, my salesman TJ Ingibina was so helpful, he guided me through all the things I needed to know about what I came in for, and also helped me with getting something I needed but had never heard of. This store has always been a 5 star experience for me.

I went in to upgrade my phone from an iPhone 5S/SE, which was far overdue. I worked with Travis Garrett and had a wonderful experience. Not only was he personable and professional, but he was very knowledgeable and took his time to answer all of my questions. I didn’t feel rushed to make quick decisions about a phone, phone case, screen protector, etc.as sometimes you feel that way as a customer when sales are involved.

With Travis’ guidance on different iPhone models (because I knew I was going to stick with iPhone), I went with the XR. I absolutely LOVE my new phone!

I highly recommend making an appointment with Travis G if you’re looking for excellent customer service & a fantastic phone buying experience!

They sold me an Apple Watch with an LG saying it’ll work with android.when it doesn’t. Wasted a lot of my time and is pretty disappointing.

Jameson was very patient and helpful. He fixed all the things that the guy from Best Buy screwed up and did it with a smile! Now I can actually use my
phone. Thank you!

I worked with Spencer Fewer to trade in an old phone for a new. He made it a very easy and pleasant experience, suggested cost-savings, explained everything clearly and did it all quickly. I've worked with three people at two different locations with this company; somebody is hiring carefully - they were all terrific. (Thank you to Spencer this time though!)

I stopped into the Williston store because I was having a problem getting used to my new phone I received the day before from another excellent sales rep in St Albans. Miguel went out of his way to help, even though he knew I wasn't there to buy anything he was kind and very respectful. I was having difficulty pairing my phone/car and he kindly did that for me. What excellent service.

I am so very pleased with Tyler and the time and professtiolism that he showed both myself and my husband. I have been in a few of your other locations and have not been fully satisfied but today was different. Other than paying my bills on the one in South Burlington I will always take my business to Tyler. As a customer service specialist myself I would definitely put him at the top and you should be lucky to have him.

I worked with Morgan yesterday. She was knowledgeable, thorough and extremely patient, allowing for a painless retail experience. Thank you, Morgan!

Skuyler did an amazing job helping me out. She got me the perfect plan to fit all my needs and I even upgraded to a new phone. Very helpful, thank you

Liz was in training with Morgan.outstanding! They were so patient with the transfer and all my questions. Liz was able to help me navigate my new device, pick out accessories and set it all up. Morgan was so helpful with all the technical supported needed!