The Container Store

Love this place! Great quality. A lil pricey. However, you can’t put a price on how great it feels to be organized. For me it’s worth the cost to feel clutter free. Great job!

Ordered products online at 9: 40 am on Saturday. Went there two hours later because the order had not been filled. Asked them to fill it and they said they couldn't, so I told them to cancel the online order and I would get the products myself. They did. I got one of the two products I had ordered but the other wasn't even in stock at their store. Fortunately found another better product at TJ Max of all places.

If you meet a store employee named Maureen, just find someone else. She's on phone complaining about being short staffed for the super bowl and was very rude to customers.

Nice store with lots and lots of containers of so many different types and for different needs. They also have a section for organising stuff in the wardrobes and the display of different home decor materials for dyi things

My wife ordered my Christmas gift here and despite assurances to the contrary I received a notice about the delivery (thus spoiling the surprise). They were apologetic but blamed us for having too many addresses in the system. Anyway. I get home and the $500 toolbox casters don't work because the screws were too long. The last part is the manufacturers fault but still contributes to the overall bad experience.

Agree with the comments regarding the bad customer service. If you’re going to have employees standing there worried about the Christmas items join the Walmart club and have self checkouts available for people who want to be in and out. If I’m standing in line waiting to pay - yes, I’m ready to pay.

-Pick-up order parking took priority over handicap parking, which wouldn't be a huge deal except the few accessible spots were quite far away from the entrance.
-Boxes were scattered throughout the aisles making it nearly impossible to navigate in my wheelchair.
-Very, very small kiddo section.

There was only 1 cashier available so I got in line and I was next waiting for 1 in front of me who took forever to checkout, seemed to be chit chatting. After sometime waiting there were more cashiers available. Instead of calling next person, they helped people behind me who were closer to them. So I ended up the last person of 5 or 6 when I was supposed to be the first of all. They need to learn who's been waiting.

Spacious store. Great employees. Everyone there was wearing a smile. Helpful, kind, knowledgeable, friendly.

Don't go to this container store if you don't want to deal with Karen's that will argue with you for not joining the rewards program. If I dont want to join yet ANOTHER rewards program to a store I almost never go to, just let me be, don't argue with me about it, and let me pay for my product. Arguing with me makes me less likely to sign up for the thing you want me to sign up for YOUR metrics.

Excellent organizational & storage solutions. Free design advice in store. Charge for on site design plans.

I worked with Bailey Kurth at the Fairview, TX location. The process was EASY and Bailey is a pro! Everything came in on time and the install was also professional and timely. I will be back for more closet installs soon!

Great experience. Employees are very eager to assist you with your needs. Will definitely be going back. They have all of your storage needs.

Chances are that if something needs to go inside something, then you will find the container here.

I always have great help here from the staff! The lady who helped my mom and I today was so friendly and gave us so many options and pointers… But the manager at this place is terrible. Maybe she was having a bad day but the way she spoke to customers and her staff was beyond rude. Kindness goes way farther lady

Lots of selection. A variety of products for every need, hobby and whim. I really love it when stocking stuffers arrive. Lots of innovative cool gadgets to make life easier and the perfect price range for Christmas gifts.

After just one phone call to Julia at the Plano location, I knew that I was in good hands. Thanks for the exceptional phone consult and ideas! I look forward to continuing to build my dream of a super organized living space that makes life easier. I'm off to a good start but can't wait to build on my basics with the experts!) (

Long time love of all things Container Store, I'm pretty sure I've spent weeks of my life shopping at one or another.

This location is just terrific. The people are top-notch: Helpful, not pushy. Informed. Love the staff!

This time we made a quick stop for just a few things and were assisted by an informative helper twice. I should have made note of her name. She was fantastic!

We'll be back for the annual holiday packaging buy. Love the store and the brand!

Extremely nice staff and very clean and organized. Wanted to buy something just because how welcoming they made us feel

The staff were extremely helpful and friendly! I don’t typically leave reviews but they were definitely deserving of it! Thank you to the staff!

Always have what I need looked for a folded traveling toothbrush noone had but container store not the color inwant but I didnt care its perfect

Wow, what a great place for misc storage of all kinds.
The ladies there were terrific. They helped me find exactly what I was looking for.

Organize ALL OF THE THINGS. The staff was helpful and the ideas we got while in there. Would be a great gift card idea for a wedding for sure.

Almost any kind of container you can imagine from plastic to wood to metal. Unfortunately I couldn't find a printer platform large enough for my printer. I finally found what I needed at IKEA.

I placed a curbside order at this location about two weeks ago. The lady that serviced me was vulgar and lacked customer service. She pretty much threw my items in the car, slammed my door, and didn't close my trunk correctly. I have a Mercedes, all you have to do is press a button, and the truck will close automatically. She forced my truck down and could have destroyed my trunk! She left without saying bye or anything. I thought maybe she was going to get something else. I like this location, but the employees here definitely need training in customer service.

Double check your box! I placed an order and it was put into my trunk. When I got home the box was missing pieces and had extras of things I didn’t need. I didn’t notice because I didn’t touch the box until I got home but it had been retapped. It was either a return or had previously been opened. I called to complain to the manager that they need to double check returned items. She really didn’t care at all- and just said you have 120 days to return it (when I complained about driving all the way back to the store).

Very disappointed in this location. I’m a long time customer of them but will not be anymore. Please inform your employees of the ADA laws so you don’t end up being sued. Remind them even though you are telling people you are a private company you still can not refuse Service to somebody who has a medical condition over a mask. Not only that you have employees going around saying they are managers when asking for a manager and they clearly are not. Another issue is the two employees who saw me without a mask on first has no issue with it. If you are not going to train your employees about being consistent if it truly is a company policy right now, they should be enforcing the same things. Worse part is your employees don’t even have a valid reason your requiring customers to wear a mask. I really hope your company doesn’t end up closing like so many have from your lack of customer service.

I couldn't find the 1 item I came in for and I was demanded to wear a mask, politely but not given a choice. No mask = no shopping!

Was about to spend a lot more money in this store but their employees ran us off for no masks.in a state without a mask mandate.

See yah!

Did not really find what we wanted in stock at the store in multiple trips. Shop online for best results. They have a great curb-side pick up service.

The coolest place! I was in awww when I walked in. From floor to ceiling with gizmos and gadgets. You need it, they probably have it. You don't need it, they probably have it. Although very cool, don't get too carried away, you could definitely put a dent in your wallet with some of the prices.

All the employees were very nice and helpful. They enforced the face masks policy which made me feel very comfortable. Definitely will be back.

Love the staff at this location! It's always busy and they are still always pleasant and helpful. My curbside pickups are always accurate and I rarely have to wait more than a few minutes for it to come out.

I’m pretty sure there is nothing that needs containing that can’t be fixed by this store. Super clean and the people that work there are ridiculously nice.

They have more amazing home organizing things than you could ever dream of. It's easier to spend hours walking around this store

My favorite store! They are helping me to get all organized at home, and my life is more peaceful because of it.

The Container Store is always very clean and stocked nicely. The employees are mostly friendly, and I don’t think I have ever had an issue or complaint about the Container Store. It is my favorite place to shop!

Love the product in this store! It can be a bit confusing to find what you need, but they have so many options and do a good job at restocking things quickly.

20 minutes in line to get two items. I understand the scanners were down but how about having the faster cashiers working at times like this? Ridiculous how long this is taking

I mean, it’s the container store! How could u not love this place. Never really had an issue with anyone

Good stuff, but needs a staffing upgrade. Be prepared to wait in line for 15 minutes to check out.

I love the container store products. They are good quality and they have everything you need. But this location seems to always have the longest lines. While working on a kitchen project this weekend, I went twice to the store and spent no less than 30 minutes waiting in line to checkout. Not enough cashiers, there always seems to be a problem registering sales and coupons. Will probably be driving to a different location next time I need something.

It's like feeding an addiction! Easy way to spend more than you should with some smart storage.

Outstanding customer service. The Container Store rocks! I will most certainly support this store for the foreseeable future. They carry customer service to the nth degree. I bought the Elfa Decor System for our house remodel. The designer who helped us put the plans together was free to us. She even told us when to make the purchase so we could take advantage of the 30% off sale that was coming up. She set up a time to call me to take my credit card so purchasing was quick and easy over the phone. When the installer showed up today he was professional and courteous and when he finished we ended up needing some modifications to the design. Rather than have me go to the store to return things and get others, he called the store to get what he needed, returned the wrong and extra pieces, got the credit issued to my CC and then came back to the house to finish the job. Well done!

Very poor customer service at the container store of Plano, Texas. Asked to speak with the district manager, regional manager or store manager and was informed, “we don’t have one! ”. Eight (8) customers standing in line to be checked out and one (1) cashier open. This relates to a 12% percent consumer productivity. Very curious to know how many employees are staffed on this shift verses how many employees just don’t care and are there on the job to collect their hourly employment rate

Where to start? They've gog everything & anything just about to organize your home & life! I could just live here. My whole house is organized with elfa, skandia & anything else I can afford!