Best Bank in Texas reviews

Sandra Martel was very helpful in assisting us in closing accounts of my parents and helping with opening CD'S.

I went in to open an account & Matt assisted me. My experience was awesome. He’s very professional, knowledgeable, & overall friendly. I’d recommend him as anyones banker.

As a realtor, we rely on lenders doing their due diligence prior to issuing letter of approval etc. I just did a transaction with this bank where they knowingly with held info from me regarding the buyer's qualifications, all the while...

Amazing customer service. I enjoy being guided by a real human being. I dislike taking care of my finances through a bank teller or over the phone.

********** 11/15/22 UPDATE: I still stand behind my below earlier critique of 98% of the employees and management of Texell. HOWWWWEVER, I have recently found the lone exception to the low-IQ bar set during all of my previouse interactions with...

Great customer service, Glad to see a beautiful black girl join your team very mellow &d patient young lady

It was after hours and the drive thru ATM was out of order. Other than that lighting was good and they had an inside ATM

Worst Customer Service Ever. 12 In line to make a simple deposit took 40 minutes to get to the window. Because they only had one customer service rep. I asked the manager why and she said hes that. I should be thankful that they allowed them to have...

I always have the best experience at Wellby/Pearland branch. Justice always reminds me to get my license and is always so patient. And Luz is always so helpful and polite. Thank you ladies for such great customer service.

Thats a grocery store not a bank.only one employee work for drive throw and inside.also they dosnt have enoph mony to give

You don't just get the help you need financially but even more. Thank you Dazmin!

Not this location but the bank in general has problems tracking money (paid off card and they just lost the money I still owe) been told to wait but still getting charged intrest after I showed proof.
SWITCHING BANKS

This is the worst branch of this bank I have ever been in. They repeatedly go out of their way to not provide customer service. I have been ignored and disrespected multiple times. I have been a customer for over ten years and came because they had a good...

SLOWWWWWW service.
Inside and drive-thru. Even if there's nobody else in line I don't know how they do it.

CANT SAY ANYTHING GOOD BOUT BOA. WITH OUR DIRECT DEPOSITS BEING HELD FOR DAYS IS UNEXPECTED

This is the most inefficient and slowest branch I have been to. The manager was rude when I expressed that it was taking longer than usual. Faxing a form turned into an hour with a kind but unknowledgeable banker. In the end they just told me to cross...

HORRIBLE customer service. My husband has currently been inside the branch for an hour trying to make a cash withdrawal since they were incapable of giving cash through the drive thru. He shouldn’t have to wait for the incompetent manager to go to the...

I am a client of the Bank of America for more then 20 years and I never had such a horrible experience as today, my cousin misplaced his reading glasses and he call to the bank this morning and the gentleman who answered the phone say he has his...

Kiara Grant was exemplary! Great Customer Service! Was awesome and patient with explaining the products with the credit union

The experience with this Credit Union is very poor. They outsource their phones so the person that answers is unable to do anything and forwards request over to someone. Rarely do we hear anything. Never doing business here again.