Wilcox & Sons Towing & Auto Repairs
1 review 3120 Ash Rd, Vestal, NY (607) 797-2324 wilcoxtowingandrepairs.com suggest an edit
14 January 2024 16:28
It's a good thing I didn't read the reviews before calling this tow company today (01/26/24), I would have missed out of a good opportunity.
I was taking my son back to school in Buffalo and my minivan alternator gave up on me on interstate 86, close to Binghamton. I drove the van on the battery power to the nearest Firestone shop, they told me I will have to leave the car and come back the following day for diagnostic and possible repairs. I told I was already 2.5 hours away from home he said that was the best he could since he was short-staffed. He was kind enough to call another Firestone in the town of Vesta who promised to look at it but didn't guarantee fixing it same day.
While move from the Firestone to the other, the battery totally gave up and I was stranded. I called GEICO for tow assistance, the tow company that picked the job was to arrive in 90 minutes. I was working against time cos I needed to be back home that same day and my home is about 6 hours from Buffalo. I decided to go online and call search for a towing company myself, Wilcox came up and I called and the said they will dispatch someone immediately. I went online and cancelled the roadside assistance from GEICO.
About 20 minutes later, a Wilcox tow truck driven by a wonderful driver by name HUTCH came, by them I made up my mind to have to car fixed by Wilcox.
While me and my boys were making arrangements of where to sleep, they called me to let me know what the problems were. I gave the permission to have the minivan fixed. Less that an hour after the first call, they called again to let me know my car was ready. Battery, alternator and the serpentine belt were all replaced. My minivan spent roughly two and a half hours at the shop. That was an amazing service. The older man that took care one me at the shop was also very professional, appreciative, and nice (I love his accent).
From my experience today, I would recommend anyone to thia company. I came here to drop my review which I hardly do, and I started seeing all the negative reviews. I still don't believe it is the Wilcox I delt with today (01/26/24).
I was taking my son back to school in Buffalo and my minivan alternator gave up on me on interstate 86, close to Binghamton. I drove the van on the battery power to the nearest Firestone shop, they told me I will have to leave the car and come back the following day for diagnostic and possible repairs. I told I was already 2.5 hours away from home he said that was the best he could since he was short-staffed. He was kind enough to call another Firestone in the town of Vesta who promised to look at it but didn't guarantee fixing it same day.
While move from the Firestone to the other, the battery totally gave up and I was stranded. I called GEICO for tow assistance, the tow company that picked the job was to arrive in 90 minutes. I was working against time cos I needed to be back home that same day and my home is about 6 hours from Buffalo. I decided to go online and call search for a towing company myself, Wilcox came up and I called and the said they will dispatch someone immediately. I went online and cancelled the roadside assistance from GEICO.
About 20 minutes later, a Wilcox tow truck driven by a wonderful driver by name HUTCH came, by them I made up my mind to have to car fixed by Wilcox.
While me and my boys were making arrangements of where to sleep, they called me to let me know what the problems were. I gave the permission to have the minivan fixed. Less that an hour after the first call, they called again to let me know my car was ready. Battery, alternator and the serpentine belt were all replaced. My minivan spent roughly two and a half hours at the shop. That was an amazing service. The older man that took care one me at the shop was also very professional, appreciative, and nice (I love his accent).
From my experience today, I would recommend anyone to thia company. I came here to drop my review which I hardly do, and I started seeing all the negative reviews. I still don't believe it is the Wilcox I delt with today (01/26/24).