West Herr Jeep of Orchard Park

Joseph worked very hard to put us in the Jeep Wrangler we wanted. The entire staff at West Herr Jeep were awesome.

Not sure how there is a 4.9 overall unless it’s due to service departments. Dealt with Joe Z.as a sales person. He was disorganized, communication skills are absolutely non existent and fails to follow up or through. Miserable sales experience on a 2 car deal. Talked to a manager and they said they would work with him. Tried to give him a second shot on another deal and the only communication I received was when I bugged him for info or follow up. Finally gave up and went to elsewhere when he failed to even say let’s see if we can work on the deal after I said our trade value wasn’t near what we were looking for. I see a lot of reviews say there is no pressure which I can appreciate, but there’s a difference between no pressure and no communication. Especially after April (I believe is an appointment consultant) requested Joe and a sales manager contact me regarding the deal which never happened. The only reason I gave 2 stars is Liza in finance, Miguel in the glass shop, Brian a service advisor and April know how to do their jobs. My best advice for sales is promote April to a manager and something might get done.

Was an absolute pleasure working with Lyle on this vehicle purchase and I would definitely recommend you go see him to buy a Jeep!

Everyone was very friendly and patient with me as I found my car. The service was incredibly and the sales and finance teams worked with me to get me exactly what I wanted in a very timely matter. Joe from sales, and Adam and Liza from the finance department all did a phenomenal job and I would highly recommend them to anyone in the market for a new car.

Buy out on my Lease XT5, was a very easy transition thanks to Craig and his assistance. Forward info to him, signed a few documents, exchanged payments, walked out the door in less than half an hour.
Very efficient transfer, very quick and customer service was great.
Thank you for helping me make this decision for the buyout.

Ryan Smith was extremely helpful!
He went above and beyond to hone me the best deal possible.
His customer service was excellent.
Will definitely recommend him to family and friends.

I walked into the Dealership & Joe Zanghi offered his assistance! He was so patient with me considering I had a budget I was looking at! We looked for the best vehicles within my price range! He was thorough, patient, very knowledgeable! I will recommend him to anyone I know!

I had such a great experience at West Herr Jeep. Aron was so extremely helpful and willing to do anything to help with finding me a Jeep Wrangler that was well within my price range and had everything that I was looking for in a Jeep. I couldn’t be happier.

Lyle, Thank you so much for your excellent service and attention. Good services and accurate responsiveness
Now we have our new toys

I just leased a brand new Jeep Renegadeand I couldn't be happier! I worked (and always work with) Aron Wild and he is nothing short of amazing! He always gets me into the perfect vehicle for me and makes the process so easy! Thank you West Herr! I have been, and will continue to be a customer for life!

Nathan was amazing to work with, he was incredibly patient with me and provided me all of the details about the cars I was looking at, he went above and beyond to make sure I was able to get the most for my money and made the process easy, quick, and seamless! If you’re in the market for a new car, go see Nathan!

Nathan Justin was a pleasure to work with! Very supportive with any questions I had. Took time I never felt rushed. 2023 Jeep Compass. I love it perfect fit for me

Very easy buying experience. West Herr employees are not pushy or play any typical salesman games, very willing to work with you. Full transparency on everything. Highly recommend!

Lyle was a great help to getting me in the car I wanted at a great price. Great communication and everything was very open ended.

Craig is the best. He always goes out of his way to help me and my entire family out. It’s not just about the sale - it’s an ongoing relationship with Craig.

Had to have my 2019 jeep compass in for a new driveshaft which I thought was ridiculous when my jeep only has 37,000 miles on it. A couple months ago had to have a new wheel bearing put in it. They definitely don't make vehicles to last anymore.
Thank God I purchased the extended warranty with this jeep. I do gotta say, once the part came in it was repaired in the matter of hours so I was pleased with that.

I already had the car picked out that I wanted before arriving. Cal made it happen. He made the process less stressful because everyone knows I hate going to the dealership. Literally was in and out driving my new truck off the lot. Very satisfied!

Amazing service, Craig got me exactly what I wanted and was very informational and helpful with any questions we had

Craig was outstanding is sales. Jennifer and Kaitlynn Sempert helped me out tremendously. Liza was a pleasure to work with in F&I. Was a fantastic sales experience.

Great buying experience, not the typical back and forth with negotiations. Really great experience!