Universe Auto Body

Excellent work and outstanding customer service. My car was involved in a minor damage MVA. My car was in great condition upon pick up. Thank you Frank and Lisa for taking care of my car. Highly recommend and excellent service. Although my car wasn’t towed, I work with Universe for highway accidents and the towing service is impeccable.

Lisa the office manager is so sweet and very professional. I love the whole team John, Frank and Bill did a marvelous job repairing my vehicle Honda odyssey 2021 back in 2022 after MVA. John is the manger and he is my favorite. He really gets the job done and he is very professional and funny too. He have great skills. I had to return again this year to get some body work done and they were awesome. Match my paint color exactly the same and made my van look brand new again after someone hit it while it was parked. If I can give 10 stars I would. Thanks again to the universe auto body team.

Will not let any other auto shop touch my cars going forward. Dealt with Anthony- super great guy. Very honest and a true professional. Highly recommend!

Couldn't be happier then this shop, i am all way in staten island and i used them to repaint my entire ferrari 458 spider, and they did body damage work and paint on my lamborghini urus, amazing work top notch everything is done the right way

The staff are friendly, professional and work fast! They stayed in touch with me throughout the stages of my repair and reassured me that they could deliver on their promises of satisfaction! I would highly recommend them!

I went and pick my vehicle up started to check out my vehicle to make sure everything was ok and noticed that their is a piece missing from my car door and also on the door the Leather interior was ripped, not to mention I of to call them to ask if the replacement for the missing arrived and to my surprise it’s there over a weekend and no one called me I’m not pleased at all.

Love this place! I was sent here by Geico and they did an excellent job! Very fast and the paint was perfect!

Great family owned business. Frank and his father and Uncle always very professional and friendly! I have had work done there a few times on my vehicle and his staff has done a great job!

Worst place to go get your car fixed for auto body better just find another shop stay away from them they will damage more your car like did with mine. Now have to take it to another shop to fix what they damaged. Now they don not even answer a BBB complaint they just egnor it and they false advertising they are registered with BBB and have no complaints! What a lie!

Universe Auto Body does beautiful work and their customer service is excellent! Henry is absolutely wonderful and communicated with me every step of the way. I could not be happier. Thank you, Henry, Frankie and the entire crew at Universe!

They were a few days late with the completion; however, the staff were courteous and professional. Overall they seem trustworthy. The work appears flawless. They have my vote and my confidence.

They are great! Superb auto work on my car in an efficient and timely manner. Great customer service!

These people are absolutely despicable! Scam artists. They will definitely over charge you and tell you that you have to pay whatever bogus charges or not get your vehicle. Don’t ever use the tow service. They intentionally hold your vehicle hostage so as to add on bogus storage charges. They even tried to charge us a highway fee, impound fee etc even tho the car accident and tow happened on a local street. No impound whatsoever. Then the owner tells you you have to pay regardless. We’re definitely taking them to court! Once paid, they route you to various lots trying to find your vehicle. We drove 8 miles to another storage location only to wait for hours. Beware! SCAMMERS!

Horrible service they couldn't give me an accurate time of when my vehicle would be ready. I went in because my vehicle was rear ended and they made me pay an extra $122.40 for "paint" that started to chip off not even a week after they gave me back my car. I only went to them because geico suggested it was one of their Geico express repair centers. Let me clarify I went there to get my rear bumper fixed and repainted which took them about 2 weeks and a half, express yeeaahh right (sarcasm) I honestly feel as though they did something fishy within the 2 weeks they had my vehicle in the shop because now my engine is making weird noises and trembles. I don't recommend anyone to take their vehicles to this place requiring a paint job. Today was the first day it rained in weeks and the paint started chipping off, it's obvious they used cheap paint and they claimed to have repaired my front right side of my bumper and the paint job looks awful.

Car came out looking brand new. They didn’t cut corners and took their time doing it right. I’m happy with the repair and would recommend them to anybody!

I had a great experience at this establishment! My Car looks amazing! They thoroughly explained everything that needed to be done and addressed all my questions. I checked out other shops prior to my visit, but was recommended here and I’m glad I went here. Universe Did A Great Job! Will Definitely visit again when needed.

I would highly recommend Universe to anyone looking for car repairs. They are the only ones that can perfectly complete my 4-step paint job. I have gotten into 2 accidents and they repaired my car both times. Not only do they do a great job, they are great people.

They pay great to detail and make sure everything is correct the first time around.

Awesome experience from start to finish. Experts from the techs to the office. My car looks beter then I could imagine. I definitely recommend this shop to anyone looking for body work!

They did good, quick work repairing a fender bender, which happily was paid for by the other guys insurance company.

Couldn't ask for a better body shop to take car of my $150k car they have the necessary equipment and the facility to paint a high end vehicle with delicate paint and they did an awesome job, i cant thank Frankie and Anthony enough as they were total pros, so trust me when i say you're in great hands with these guys.

I was recommended to go here by Geico after my car was Side swiped While my car was parked. The repairs were done in a week but it was done poorly. And to top it off I had left my sunglasses in the sunglass compartment and when I went to put them on the were gone. I called the shop and they told me that no one knows about it. I called Geico and made a complaint. I wouldn’t even care if they were cheap $20 dollar sunglasses but they cost me $150 dollars. I would not recommend this body shop. Stay away.

Unhappy with the repairs they did to my car. Note my car is only 1 year old. After I picked it up it was making a noise that it never had had before. Also they were supposed to change my tire and I am sure they did not because I am constantly having to put air in it. Frustrating! I have owned a car over 30 years and I have never dealt with a mechanic or body shop that will not let you see the work they are doing. I knew some thing was fishy but since Geico kept insisting that they got rave reviews I went with them. Never again. Go anyplace else.