TMPL - Hell's Kitchen

I was on vacation to NY and stayed a block away from Times Square. I went to multiple gyms and please take my word that this is the ONLY one worth going to. This gym is clean, has great equipment, amazing ambiance, and a very supportive staff. Specifically JD and Ari took care of everything for my while I was there and were very professional with a smile. Thank you both!

I’ve honestly never been to a gym like TMPL before, it’s interior lighting and atmosphere drew me in. Plenty of machines, free weights, lots of amenities. The steam room after push day is the best. Estefania showed me around, made me a bomb smoothie and was all around pleasant. Definitely a gym I’d see myself going to more often in the future!

Great gym with a full range of equipment, good lighting with pretty people, and all the expected amenities. They offer guest passes in variable lengths without a full membership, which is great for out of town travelers like me. The staff is helpful and friendly as well with a special shout out to Ellis who is always helpful, friendly, and happy to explain membership options.

My friend went to this location to get a day pass, and they asked her if they could charge MY account. What the hell

The best gym Ever! Is really AMAZING! You can enjoy a perfect workout because everything is so Nice, Love it

The General Manager at TMPL HK, Jack Grounds, is exemplary. He's the consummate manager we all want at our gyms: Jack is responsive, he will ensure your needs are being met to the very best of his ability, and he will hear your feedback with genuine care. I emailed Jack regarding an issue at the gym and he soon emailed a response while also leaving a voice message so that we could talk and, hopefully, find an agreeable solution. When we met in his office, he could not have been a warmer, more professional manger. I felt he did everything he could to make me feel heard and valued as a gym member while explaining the current challenges. He offered a great solution (which I accepted) and even offered to check back with me in a few months. The TMPL executives are very lucky to have him for these reasons because, after all, we (as gym members) just want to know we're being heard, management is making an effort, and members' patronage is always made top priority. A special shout-out to Jack for being a top-notch manager.

Best gym in the neighborhood compared to what’s around HK. Designed in 2 levels includes swimming pool, cardio area and weight training. Very clean and good crowd.

Used the gym for a few days on vacation. It's got great equipment, though they only have single dumbell sets over 60 lbs, so you end up waiting. The main reason I gave it four instead of five stars is because they treat the gym like a club: the lights are always dim and there's music blasting. I could understand doing this Friday nights but not at 11am in the morning. If I lived in the city, I'd probably get a membership at Equinox because it's nicer and more refined, even though it's more expensive. However, TMPL was still good for a vacation and I'd go back, since they charge less for day passes.

Incredible gym. Gorgeous, showers are amazing, sauna, steam room, pool, classes, the best spin classes in town, the best personnel. I can’t say enough good things. Such a great investment in my gym experience.

It’s way too hot. Very hard to work out. It’s been like this for a long time. Everyone is incredibly sweaty and the machines are greasy.

It’s a great gym but the fact that there’s no AC or even any air flowing really affect the experience.

Will not renew my membership if this continues. I reached out to management and I hope they do so thing about it

This place is going downhill, the AC never works, there are always electricity issues, some of the front desk personnel are rude and unfriendly! Changing to Equinox or Lifetime next month, as soon as my monthly membership is up.

Jack Grounds is a superb general manager. Accommodated me with kindness and professionalism.

Everyone who works there is nice and pleasant and happy. The dj every week in the middle of the gym is cool after work. Overall very lovely

TMPL Hell's Kitchen is a modern gym with a wide selection of equipment, including weight machines, cardio machines, and free weights. The gym also has a spacious and clean locker room with showers and a sauna. The staff is friendly and knowledgeable, providing assistance and guidance.

Lucas Ortiz is a knowledgeable and experienced trainer who customized workout plans based on my needs and goals. He is a great motivator, pushing clients to work harder and always encouraging them to keep going. His positive attitude and contagious energy leave clients feeling energized and ready to take on the day.

Nice, big, vibe-y facility but they have two floors for weight lifting equipment which makes things a little inconvenient. I had to switch floors 3 times during my workout. I am sure if I continued going I would be better at optimizing but overall it’s annoying that everything is not together.

They don’t have a hip thrust machine or an easy way to do hip thrusts and I couldn’t find a box and enough space to do them with a barbell.

I’ve been a member here for months and the place is a vibe! Feels like you’re in a club when you’re here! Also their pool and sauna is very nice!

Holy Water is a great fitness class. Jo and Vadim lead very different but excellent classes.

Was visiting NYC and was looking for a place nearby to work out. I enjoyed this gym and its amenities. The staff were nice and the equipment was in good condition, the times I went it wasn’t overcrowded which was great!

Outstanding boxing training! Coach Eric Nieves is fully vested in you actually acquiring solid and diversified boxing skills.quickly. This is REAL boxing training sprinkled in with some amateur boxers who will push you to excel.

Great facilities and amenities for a good price much cheaper than other premier gyms out there in the city, especially including the pool and sauna. Eric's boxing classes are on point, and I would like to see the boxing area get expanded or maybe reorganized to accommodate more gym members.

I do think the DJ on weekday nights isn't really needed as everyone has headphones on anyway.

Beautiful space. I look forward to going to this gym, feeling comfortable is everything to me, Jack (the general manager) and Ry always make it a pleasant experience, I value their trust worthy ness. Sign up with them and you’re in good hands. Gyms have been intimidating for me in the past but I love it here highly recommend

Hello TMPL gym. I have been calling since September about my cancellation but September, October and November I have been charged fully by TMPL gym. Since November I’m calling to get my refund back till today front desk were telling me they will reach back with me which didn’t happened. Today when I called back front desk person was so unprofessional on the phone. I sent email but no answer. Plz help with my refund which is around $300

I’m currently traveling. I bought a monthly pass, it’s pricey for dropping in, but great gym, big, with many amenities too, and it’s in midtown. Strongly recommend.

The place is beautiful and people are nice. I liked it a lot.
But after I canceled the membership at a the front desk, I found out that they were still charging me about 5 months.
I contacted through email and call. Their process was slow. Then, they say I was still a member. At the end, I had to pay $500ish even though I didn’t go about 5 months.

For the future note, don’t cancel it at the front desk, but through email because it would be proof. Their management has to improve not to cause unfairness for other customers.

Quite pricey, but amenities are great. Large selection of equipment. Clean showers and locker rooms. The salt pool was a bit of a let down (didn’t really feel any difference compared to regular pool). But great gym overall

Love that this location has a pool and juice bar. Went for a lovely swim after my workout. If you’re a TMPL member, and have been to the other locations, it’s definitely very noticeable that this location’s showers are much older and in less better shape than other locations, especially compared to Lexington. It definitely could use more upkeep. For example, not even having a hand dryer and having a box of tissues next to the sink instead. Also visited this location while recovering from an injury and the lady at the front desk didn’t know how to call the elevator for me and my mom (who also is injured and suffers from chronic pain) which was unfortunate. So if you have bad knees — know this location has a lot of stairs! If this location invested in a bit of remodeling, it would be much more on-brand and on par with the other locations. Love that TMPL always has a wide range of exercise machines however, and lots of space for each section — cardio, upper body, lower body, etc.

Well equipped and maintained. One of my favorite thing about this gym is the lower body section on the lower level. It has 4 full cages, 2 additional squat racks, and 2 leg presses, all hammer strength equipment. You don’t see this around the city that often these days. The employees are super friendly and my trainer Milo is very knowledgeable and nice! Good lighting vibe and great music selection. If you love lifting you will definitely enjoy the gym. Highly recommend!

UPDATE: I have been going 4x a week for 3 weeks now, and only taking classes. Every class I have taken has been more than welcoming to me and helpful (Grant Webb, Megan Novak, and Adam Jankas, Aimee Lee Gottesman) I had never done Pilates or spin, and I never felt out of place or judged, including by my fellow tmpl members, all around very positive energy and I have personally felt like my overall mood has improved immensely, forever grateful.

Will come back and update this review after actually taking a class (lol), but I filled a form out to tour the gym (Sunday) and get a free pass I received only 1 (one!) call (Monday) that I didn't pick up because I was at work, and a prompt text to follow, which is great because it is easy for me to reply back.

I was invited to tour the gym day of, but scheduled something for the following day with Frankie.

When I arrived to view the gym I was met with smiling faces and sat down with Frankie. He was completely zero pressure about anything. He took me around. Answered all my questions. The gym is gorgeous btw.

Some context - I am an ex-Equinoxer, where I thought I'd be forever, but after moving to hells kitchen, and this gym being so close to me, it was time for me to move on. Way different vibe than Equinox. Felt much more inviting, their pool is much bigger than WV Equinox with a pool. Also their membership is very reasonably priced, and you can use it at any location in comparison to Equinox where you have to pay a large fee to use only one gym.

I felt 0 pressure and 0 salesy feeling, I never want to feel pressured into anything, even if I'm planning on signing up somewhere. I am looking forward to taking my first class tonight which Frankie signed me up for! If you're considering this gym I would definitely recommend stopping by.

The AC never works and this week it’s breaking heat record is 100° right now in the gym is packed with no air-conditioning on the main floor. How is this legal? They set up some fans but it’s just blowing around germs and hot air.

Very nice gym and membership staff, however I had a very uncomfortable locker room experience as the worker blatantly stared at me for several minutes both when I stored my stuff and retrieved it. She did this for the entirety of my time in the locker room - as a gym branded to be LGBTQ friendly I would definitely suggest some type of training for staff on how to treat gender non conforming people (masculine women, feminine men, non binary people, etc.) simply by not making them feel othered in a space that they pay to be in.

AC had been turned off all of July. No cleaning is occurring. Monkey pox central sweaty guys no AC. It’s a lawsuit waiting tj happen. The front desk is rude. They are saving money w no AC. Not right.

EDITED to 4 stars:
Tommy from TMPL Hell's Kitchen immediately reached out and was very kind and apologized on behalf of the staff due to our negative first experience. I appreciated the quick call back and attempts to make things right. Hopefully, we will get around to trying TMPL again in the near future.

Initial review:
I was excited at the prospect of trying TMPL gym in Hell's Kitchen, but to my dismay, I wasn't even allowed to access the gym.

I recently moved to New York and was looking for a nice gym to try and potential join and saw TMPL online and saw that they had free day pass to try out the gym before committing. I signed up and received an email saying all you had to do was to show the email to the front desk.

Next morning - my roommate and I both walked in the front door and showed our passes on our phone to the person working at the front desk and IMMEDIATELY were judged and felt discriminated. The young lady at the front desk was very rude and the FIRST thing that she said that the passes were ONLY for people interested in a membership and ONLY for New York residents.

I was very taken aback and said yes, we are interested in a membership, but we wanted to try out the gym first before we committed - (thus the purpose of the day pass?). She did not look like she believed us at all and told us to wait 30 minutes to 1 hour for the membership team to come and would not let us through to the gym. My roommate and I decided to leave at that point.

The worst part was the judgement and assumptions that I felt that I received walking into the gym. I don't know if it was because of how she felt like how we looked or dressed, but her behavior was unacceptable.
The lack of friendly customer service that I received at TMPL made my first impression of TMPL to be snobby, exclusive, and elitist, which is unfortunate because I really wanted to try it out.

TMPL HK is my favorite gym in New York. To sum it up in one line: TMPL is fun! It never gets snobby or dull and the friendly staff keep things light and relaxed.

Machines are well maintained and fixed quickly, the 25m salt water pool is perfect to regenerate after hard workouts. Lighting and design along with good music keep the place fun. Tommy is very helpful and was always understanding and fast to respond to any emails. Would definitely recommend this place

This Gym is getting WORSE every day. U pay a high fee to get worst conditions than cheaper gyms. Lately there is not hot water even at day or at night and seems like the issue is going longer. Sometimes they run out of towels so u can’t even shower. AGAIN… for the high fee that we pay, it should be enough towels even during crowded time (but there is not). After 5: 00 pm the locker rooms turn so dirty and seems like no one of the stuff care about it. And if u go after 8: 00 pm there is dirty towels all around the floor in the Locker room and no one clean. Also the floor in the showers sometimes is SOOO dirty and gross (bring your flip flops). All of this is not new and it’s not getting better so looks like the gym doesn’t care. They just apologized but they don’t take actions. So if u want to pay for good conditions, this is not your gym. I hope they get better in the next few days or I will just move on.

The gym is my favorite place for workout, has beautiful light and cleaning environment.just have to need a trainer and guide the beginner who start how to exercise using the machines setting that will be nice for someone

Nice gym, decent pool… literally NO HOT WATER in the showers between 6pm and 9pm. Consistently. Mgmt and ownership need to allocate more money towards the water heater, especially in the dead of winter.

The front desk is very friendly but it's probably the most crowded of all TMPL gym. The weight area is always crowded but since it's a sprawling gym, once you move away from the weight area, it doesn't feel that crowded. For now, it's the only TMPL gym with a salt water swimming pool. ‍️

What an amazing place! Love the spinning class and all the machines! But my favorites are the saunas and the salt pool!

Great gym with all the amenities you could ever want in a luxury fitness center. I’ve been going here for about 2 months now, and I love it. At first I wasn’t sure about the dim, moody lighting but eventually I got used to it and now even love it because of how flattering it can be while working out. The community feeling at this gym is also very strong, everyone is very respectful and just does their own thing. The trainers and staff are also very professional and helpful.

I’ve been going here since Oct 2021. It was great until now that Omnicron is basically past you can’t get on the important weight equipment that are staples to a workout. It’s gotten too crowded unless you come on a weekday before 3 pm.
They have plenty of treadmills. That’s a plus.
People hog the bench press and cable machines for a good half hour just sitting on their phone most of the time. Maybe it’s a pick-up scene for guys but I am there to get in and get out. They have too many members. I’m quitting and going to Crunch again. Or maybe Equinox.

TMPL is my gym, and I would never change to any other gym. Hell’s Kitchen location is usually my go to (since it’s in m neighborhood). Clean, with great equipment and staff is superb. Unfortunately this location can get pretty busy throughout the day and you can be waiting for equipment for a long time…

For a premium gym, most of the cardio equipment has at least one thing that doesn’t work about it (often it’s a fundamental reason, not just the audio or Bluetooth that doesn’t work)

The “club” music being broadcast is so loud you can’t hear your own music when using headphones. I go around 630am each morning

Just about everyone sits on their phones between sets, locking them up. The only employees I ever see are the personal trainers and if you ask for anything from the front desk, they always refer you to call a manager later

This was a good gym before it became super corporate. There’s better value out there in the area

Recently joined and am already in love with the amenities on offer in just the basic membership. My favorite is the classes included. Just had my first one, a cardio dance class with Adam who made us feel welcome, made the class challenging but not impossible, and who taught us some great moves.

Clearly being a member for many years before covid relocation doesn’t mean much when they tell you it’s a $50 day pass. Especially when they didn’t refund for half the pandemic. Thanks guys - class act:)

The worst customer service, don't waste your money on this place. Go where they will value you as a member

This gym is pretty excellent. The front desk staff is very nice which is refreshing because most gym employees in NYC act like they hate their lives. There are plenty of machines and weight benches, I rarely have to wait for anything. When the pool opens back up, it'll be the perfect place.

The gym itself it quite nice, but this review is in regards to Tmpl's policies, communication style, and Management.

Initially, issues arose during the beginning of the Pandemic. Tmpl continued to charge members their full monthly rates although the gym was closed Feb/March. They did not respond to phone calls, emails, etc. So that was the first red flag. Now that gyms are reopened, Tmpl is still charging full price for their membership, although none of the amenities are available. No Sauna. No pool. No Showers.etc. They've been saying for the past couple of months these amenities will open "soon", but still nothing.

It appears they are trying to provide the lowest amount of services (to keep costs down, I'm sure) and still charging full membership rates. Seems silly! CRUNCH, EQUINOX, etc.have their showers/pool open, so there's no COVID restriction excuse that can be used.

Now, Tmpl has raised monthly rates without communicating this raise to members. Which seems extremely sketchy.

Communication from Management is terrible as well.hours shift without notice. Gym is closed without notice of when it will reopen, etc. A simple push notification from the Mobile App would be nice, or a text to members. It's the very least that can be done

Great gym loved the staff and loved the women's bathroom I got lost in it. A male source told me that the men's bathroom was very unpleasant and smelled bad but over all its a good gym where people actually work out and don't be on their phones

Definitely a nice gym to go to. Better than NYSC and Crunch in my opinion. Much more affordable than Equinox.

The staff will remind you of the dos and don'ts in using the tools. The equipment used in this gym was properly sanitized and clean for the courtesy of the next users. Every corner had a poster for the correct usage of all the things inside the gym.

The gym used to be really good but unfortunately they handled pandemic really bad. I got additional charges. They closed way too late when all the gyms were closed already. I paid to froze my membership although it was frozen because of pandemic anyway and they kept charging me almost the same amount of money for my membership although I didn't have flywheel classes, gym classes, internal services were minimized, gym capacity changed and gym lost 70% of the services I used. The gym handled pandemic horribly and is not worth it.

TMPL was a superb gym before NYSC bought it. Maintenance of the gym deteriorated, shower products were changed, the juice bar options completely changed, the interior design changed, and it lost the David Barton charm. David Barton created a truly unique and elegant gym to envy all other gyms, with top of the line equipment, elite body-building trainers, the best spinning room in the city, and friendly welcoming staff. I ended my membership shortly after NYSC took over because they implemented so many changes that didn't improve a thing. The changes deteriorated a once beautiful place to work out. Please revive TMPL back to its original elegance, design, cleanliness, super friendly staff, and for pete's sake, bring back the original juice bar menu.

It’s just ok. They need to do something with the lockers to have them open and usable for customers.

I worked out here for the first time today and it was great. The front desk was very welcoming and made sure to call me by my name. The facility is huge, which is definitely a big deal to me now, considering. Everything was clean and the staff frequently wiped down the machines. The locker room was also spacious, modern, and clean. I highly recommend this location.)

My membership was frozen, but an employee unfroze it without my request or consent. I was wrongly charged on September 2nd. I went to TMPL on Sept 4th, and asked for a refund. Since then, I have been sending emails to two employees at TMPL asking for my refund. It is now Sept 20th, and no sign of my money. It has been nearly 20 days, three weeks, after the day I was charged, and all I got is "he's inundated with others having the same issue" and "just bear with him". I do NOT recommend this gym because of its customer service.

We received an email that we can not bring scooters into the gym.l think is so stupid desicion. Administration should put more attention on the A/C (temperature is high) The trainers using 2-3 machines for their clients at the same time, clients siting on the machines texting and using social media, people having sex in the showers (cruising) resulting in poor hygenics. Administration needs to set priorities in the áreas that really affect all members.

I upgraded my membership to Elite to get into this location a couple of months ago after NYSC acquired it. I was excited it was nice back then but I saw it exponentially go down south as expected. I believe they started to open the gym to regular members, you don’t need to be an Elite to get in anymore. The lighting is sexy AF but it makes it too difficult to see the dirt and grimes around the locker room/bathrooms. The hair balls in the showers are big enough to mistake them for a mouse.

I understand gym like this wish to create an upscale setting, but the space is under-utilized in my opinion. If I were the designer or manager, I would relocate the juice bar and the office next to men's room to ground floor, and fill the vacated space and other aisles with more equipments.

Do not sign up or work for this gym. I was en employee here and they will do anything to keep a buck. They never paid me for hours that I work nor was I reached out by NONE of the managers to address or try to fix the issue. After waiting months for a paycheck. MONTHS! That was never received I had to take matters into a different hand. These people are for themselves. Don't care for employees let alone members. The disrespect and selfishness of this place should not go unnoticed or unaddressed.

Today I came in at 3: 10pm (on a Sunday) to find out they decided to close early at 3pm without telling anyone. Their excuse was they had posted a paper on the door. Hours were not updated online nor was an email sent out.

Great gym with all the necessary equipment. The staff is very friendly with nice behavior. THE atmosphere is also cool and motivated. The training they provided is great. I like this gym

Apologies can only go so far. They really need to hire reliable lifeguards who are going to show up for work. Time and time again, I show up for an early swim only to find lifeguard called out and the pool is not open. Totally unacceptable. Management needs a "plan B" that doesn't involve turning swimmers away.

I've been a member of a lot of gyms in the city such as Equinox and NYSC which have all been great experiences but Tmpl is by far the worst! I got a call as I signed up for one of their newsletters asking if I wanted to pay a small refundable fee to lock in a membership rate when their new West Village location opened. I was told that I could cancel before the start date and no fee would be charged. I sent an email and called before the membership started and was told by a membership advisor Jane Nielsen in November of 2018 that the $75 fee would refunded asap. The fee was never refunded and they continued to debit me $150 for two months following. I've sent multiple follow up emails since then and keep getting told that the fee will be refunded in a few days and was recently added into an email with a manager Kevin Kavanaugh who just never responded. It's been over 7 months and they owe me almost $400 and just keep stringing me along as soon as I send an email saying the full amount will be refunded. Their customer service is terrible and I fell like they are just stealing from me at this point. Do not join this gym!

A nice gym means nothing without good customer service or working machines. Obvious where the priority lies here