The Spa at Mandarin Oriental, New York

The experience at Mandarain Oriental was exceptional! From the moment I arrived to sitting in the relaxation room after my spa - it was perfect!

My massage therapist, Edyta, was fabulous! I asked for a deep tissue massage and typically, I am disappointed when I travel as I have a really good massage therapist I see at home and Edyta did not disappoint!

Afterwards, I was in a hurry to catch a flight or else I would have used all of the amenities but sat in the relaxation room for 30 minutes soaking up the view in the comfiest chairs!

Id highly recommend Edyta and Mandarin for your next NYC massage!

Unsatisfactory spa conditions: The spa was unclean, with floating debris visible on the water's surface (photos attached). Old cups and towels were scattered everywhere. They include gratuities in advance, even with this level of service. Customers who spent $300+ had limited access to the sauna and no access to the pool. The management's response to the provided evidence was indifferent. Not recommended.

Worst Spa Ever. I made an appointment a week ago. I received no reminder for the appointment on the day of the massage. Unfortunately, I got tested positive the day of the appointment and I forgot to cancel my appointment. I receive a phone call from the manager to tell me she will charge me the full massage price 260 USD for not canceling the massage. I tried to explain her the situation me being sick with Covid but we did not want to talk with me and was very rude, just arguing with me about the policy. Don’t go there. They do not respect customer even if you are sick. They just care about your money!

Sumptuous, luxurious indulgence. Perfect to treat yourself (*Mothers day is fast approaching) to treat your best girlfriend with. We started with champagne and melted into our massage tables. Pricey.but a million percent worth it

I had the best treatment with Missy, I ever experienced. The 1.50 Time Rituals has been really relaxing.

Always a lovely spa experience at the Spa @ MO! Their facials are great, as are the massages. Be sure to get there early to take advantage of their jacuzzi and steam room. The tea room is nice, but feels really exposed. The relaxation toons is super cosy, but they do need to keep on top of replenishing the snacks.

Will definitely be returning. Kathy was an absolute gem! Fantastic massage, and all around great person. Feel blessed for the experience.

Cleanest fitness center in any Hotel I've ever visited. They do require vaccine pass for access. Only guests and residents are allowed access, the team is very strict about policies.

Absolutely stunning place! Phenomenal. We could not have anticipated a more luxurious experience. The massage was incredible and the facial was rejuvenating. My skin looked flawless when I left. The staff was extremely professional and attentive.

Wow! My massage was everything I needed. The gentleman there doesn’t speak English but he uses his Google translator which makes it easy for discussing your preferences. There’s a lady there who speaks English and can help, if needed.

I received my 60 min massage from the man and my boyfriend from the woman. The man does realllly good deep tissue but checks often to ensure you’re okay. I love deep tissue but if you need a more gentle experience my boyfriend told me the lady didn’t apply as much pressure… but overall a both were a great experience.

My only surprise during the massage was my towel was removed beyond my bottom. I was fine and felt comfortable b/c I’ve received massages in Asia, but if this is not your preference please let them know.

Just had a massage from Kimberly and it was probably the best I have ever had! She had perfect pressure and knew so much about the body and what I needed to feel better. I will be back again and would recommend her for everyone!

It's scary how good this massage was. Best price to quality ratio without a doubt. The customer service is great. Water provided, kind greeting, soft music. I can't wait to go back.