HORRIBLE IS ALL I COULD SAY. This storage facility does not care about there customers at all. The gates are always broken & they take well over 3 months to get fixed. The staff is very unprofessional (IF A STAFF MEMBER CAN BE FOUND) I have requested for a manger to please give me a call & it’s now 4 months later & I've yet to receive a phone call. This place is terrible, will be moving out as soon as I can.
FIVE STARS for inciting PSYCHOTRAUMA! Being locked inside (chains and padlocks) this storage facility during access hours beyond office hours when wheelchair bound having made an accessible entry has been a harrowing experience for me and I will rate my experience as first class customer service - WHAT NOT TO DO! Much thanks to the FDNY Engine 83/Ladder 29 Firemen who responded and rescued us!
The room they gave me (5 by 7) was really dark and really smelly, moldy as there was no lighting and no air flow. Rat traps everywhere which is VERY very concerning! Nobody helped with anything although I was by myself, a woman, not at the peak of my youth and clearly struggling to my limits to carry and move the few boxes that I had. No clear exit signs so I made a bad turn while exiting the bathroom and got trapped in the storage facility. I kept calling, kept screaming for help until I lost my voice, neither the guy in charge nor the office helped until after about half hour of pure hell and struggle. Not a good start. Definitely not.
I called and the woman I spoke with was very helpful and very nice, and then when I went to the facility to see the actual unit, the woman there was very helpful and very nice. The Bruckner location is clean and comfortable and I recommend them.
This place is super unprofessional. You can never find a staff member while in the facility and they are no help. For the rates they provide, their spaces are not as advertised. The measurements are falsely stated and expect to get a lot of height, but no width to the containers. The ventilation is terrible and the smell in the facility is like it is never cleaned. When I moved my stuff in I had to clean out the unit myself. When I moved my stuff out, they called to tell me that they had to charge me to clean the unit out, of things that belong to their company, i.e. The dolly cart and handle. Super unprofessional and the workers are lazy.
I was amazed with the service and not only how the representative got me what I needed for a reasonable price after a huge disappointment with uhaul thank you for y’all service and great costumer service
Lizzette had given me quality service and professional attitude through out the entire time on me becoming a client at this wonderful storage. Thank you.
I’ve been coming here for years and I appreciate Lizzette’s help today her attitude is so positive and very much helpful with what I needed done today. Best place for storage
Service was wonderful! Mohammed and Lizzette have helped me solve any problem I had. Their concern and professionalism was extremely helpful & I recommend them to anyone! Thank you for your assistance.
I was attended to by Lizzette. She was cordial, pleasant, respectful, friendly, professional and did not waste time in attending to me and answering all my questions.
Lizzette was exceptionally great with us, the customers. She represented the company most adequately, answering all questions appropriately. She is an asset to storagepost.
The staff at this location are very occomadating, friendly and helpful. I want to specifically thank Dionna for all her help. I would recommend using this location.
I have a unit in this storage and met a young lady named Lizzette she is very nice to me and everyone else. The facility is always clean and she is very helpfull
Stop by storage post as was happy to meet Lizzette Nychellle and Dionna, the customer service there is top notch, bathrooms were amazingly clean and smelling great.keep up the great work
Walked in today to inquire about some information about the storage. Lizzette was Amazing. She was pleasant and took her time to explain things to me. Even if it took me a little while lol. Thank you for having patience. Place was well Kept and clean. Keep being Awesome! Keep up the great work. Very inviting will come back and do my business there with Lizzette.
I came in yesterday to purchase a box and I am glad of my purchase. I proceeded to the bathroom and I was surprised about how clean the bathroom was, and I felt very comfortable. Cleanest I’ve seen for a long time.
I went to this location looking to inquire about a 5x5 unit to safely secure my grandmother's belongings. I was very hesitant and reluctant to try another storage company because of past bad experiences w/ storage places. I was greeted by Lizzette who was very friendly and knowledgeable of the facility and its safe/secure policy. Due to her warming & spunky personality and her constant reassurance that my belongings would be well kept, I will be returning this weekend to purchase the 5x5 unit. I personally would recommend if you have any questions or concerns to ask for Lizzette to assist you, she is very knowledgeable and courteous.
SN: The facilty smells amazing and the bathrooms are extremely clean!
Nychelle was extremely helpful and went above and beyond the level of service. We walked all over the storage facility to find the best room to fit my needs. She is certainly an asset to the company.
I have a unit at this location for more than 10 years and have dealt with many employees but recently I met on young lady named Lissette she is amazing, very friendly and attentive. I went to the location the other night and it was clean and smelled very good was suprised to see restroom was very clean. Good job storage post