Safelite AutoGlass

Just had a small chip in the Windshield fixed this morning. Fast courteous service. Carol at the front desk was excellent, and got me in and out quickly. Great job too. Can't even see where the chip was. Thank you.

Got my entire windshield on my forester replaced by my tech, Shawn. Service was faster than expected and painless. Overall, Kingston safelite is very professional and customer service is also very good.

You cannot get through to a person. Also, Im on my second leaking windshield installed by Safelite.

Carola was awesome at the front. Did the drop off and no issues. 4 stars as I would have preferred if they cleaned the stuff on the dash from cutting out the old windshield.

Probably do good work, just very expensive. $170 just to fix a tiny chip in my windshield. Bought a kit at Walmart for $11 and fixed it myself.

Carol at the front desk was awesome. She had everything ready to go. My windshield was replaced in about 45 minutes and they were able to preserve my registration sticker, and my inspection sticker. Very happy with my experience.

Romeo exhibited amazing professionalism and courtesy. I will never go elsewhere for all my auto glass needs! Thank you safelite, and you are lucky to have Romeo in your Kingston team!

They did it in just under 2 hours. It was easy to schedule and the store manager was helpful in explaining the the results of the diagnostics.

I arrived for my 10am appointment to have my windshield replaced, it was ready by 10: 57 am. Less than an hour! The staff was very nice, the waiting room was clean with complimentary coffee and water. When I made the appointment they dealt with my insurance without any issues. All around great experience.

The fact that my windshield leaked in two places one month after installation is not my problem. Nor is the fact that I was asked to bring my car into safelite for repair (a 30 minute drive each way). And it wasn’t the fact that when I asked to push my appointment back and was told I couldn’t. It was the incredibly rude manner I was spoken to on the phone and then hung up on when I expressed my frustration. The person at the front desk is not suited for customer service in the least.
I’d never use this safelite location again.

Always great customer service and highest quality work and materials, would not think of going anywhere else.thanks carol.

Have trouble with newer cars. The staff reset my car’s computer and deleted all transmission files when they connected to my car’s system to align lane assist. My transmission was completely shot due to computer as soon as I got in to leave shop. Manager refused to take responsibility despite car driving perfectly when I arrived for windshield repair.had to leave with dealer for several days and get repairs and computer files re-installed to make vehicle drivable again.

Excellent Glasswork. Charged me for new wiper blades and didn't put them on. Had to go back.

They fit me in before thanksgiving and we’re very efficient, professional and easy to use. Had a full windshield replaced in an hour

I rarely write reviews but I feel compelled after such a positive experience with a business. The employees at this location were very friendly, very competent, and followed through with everything promised. They also finished the work faster than they said it would take. The billing went right to my insurance and was seamless. Having a shattered windshield is never a fun experience but I was truly impressed with this business.

Staff was very efficient and friendly. Waited for 45 minutes to an hour tops for a new windshield. Will return again in the future.

The man who did my windshield was a very professional and very nice to do it. He only took an hour and a few mins but he was very respectable to me and my car and he was awesome.

Great service and great employees. Had my windshield done in under 2 hours, no complaints whatsoever.

Absolutely terrible service, scratched both fenders and refused to pay even after admitting they did the damage. I had to sue them for the payment, I won. Still was a bad install and terrible customer experience. Go to a different location.

I had SUCH a good experience here. The intake staff was professional and courteous, and got to work on my car immediately (I saw them drive it into the bay as I was walking to a local diner to wait for repairs). They were kind, courteous, and did an excellent job. In addition, a big job that was supposed to take 3 hours, they did in under 2, with no problems i.e. The car works perfectly. Great job, guys!

Nice people, even though we couldn’t schedule a time to fix our window at this location they were nice enough to plastic wrap it for us so we could make the drive back home safely!

2 feet of snow, I am trying to see if the local store is even open and there is no physical way to talk to anyone to see if the branch is open. I just want to know if they are open. I wont fill out an entire form online to get to this answer. I will call the next one on the list.

All of the employees I interacted were friendly and service was efficient. I highly recommend this business

Matthew did a great job! I'm so happy my windshield is finally fixed! It was a really good experience. Job well done. I recommend Safelite to anyone who is in need of excellent service. No issues really at all.

9/14/2020 Super clean, top notch, windshield install. I expect this from Safelite AutoGlass.

Added plus, was that both the Manager Caesar and tech, Steven were very communicative, personable and professional and treated my vehicle with great care.as I would treat it myself. You could tell they BOTH, truly gave a damn and were not let's say, just going through the motions.

Windshield is fine. What's stunning to me is that the windshield has been on for less than a week and my rear view mirror and my ezpass fell off. They used almost no adhesive on the mirror. When I tried to call I was not able to talk to anyone as everytime it "transfered" me it brought me back to the start of the menu, So I drove to safelite as it was 4PM and they should be open. But they closed early? They can install a windshield but don't know how to apply adhesive to it? Very disappointing service, would rate higher if I didn't have to do part of the work myself and glue the mirror.

Excellent customer service and beautiful work.
I'm extremely please with how great my windshield looks. Replacement of windshield and calibration of my camera was a quick and easy transaction.

The fellow who came to fix the small nick in my windshield was on-time, pleasant and did a great job. I can barely find a trace of it now.

My car windshield was replaced by Safelite, however, not much attention to detail. There were black fingerprints on my light interior, and the cover over my computer and camera on the rear view mirror, is still not on correctly after three returns there. Further, my Brother had his windshield repaired here at about the same time, and they VOIDED his inspection sticker, and never told him or offered to replace it.

I was able to get a next day apt with ease. Adam was great and very professional and polite! He finished the windshield replacement in under the time ge gave me and even called to see if I wanted to come down to get my receipt or did I perfer it left in my car. This kind of courtesy is what makes me come back to a place and definitely recommend!

Failed to complete repairs. Didn't replace passenger side top clip below windshield. Faked ordering anew one.ignored after told me he'll get it done.