Planet Fitness

They keep asking me for an ID despite giving them one before. I didnt see anyone my age with a summer pass be asked for a school ID. Even my friend wasnt asked for an ID. Why me though? I am not happy with this location.

Probably the worst gym I’ve been to. It’s too small for the amount of people who cram into it. No available weights or machines. People fighting like animals over meat to get ahold of dumbbells. No benches. Messy. Loud. Crowded.

The person who answers the phone calls is very rude, lousy customer service. I only called for information, if they are like that by phone I do not want to imagine in person.

I’ve been coming to this location for yrs. The summer program is not the best idea. It's not free. Members dues pay for it. Minors should be supervised by an adult. What about gym etiquette? Five kids on the machine. I can't get my workout in. Maybe they can do chores in exchange. This program is not fair to the people that actually pay monthly can’t even get a workout in. Half of machines are broken. These programs should only be ran in the bigger locations. I’m really dissatisfied

Too crowded, bad treatment of the staff, and a bit dirty in the raisin area
I do not recommend it!

Terrible location and they keep charging you even after you cancel. Complete crooks, avoid!

Narrow, you can't see the instructors. There is no definition of work areas, there is no area for the abdomen. No items for the core

There are so many members but not enough space. Even it’s not 24/7. They should open 24/7.

Worst planet fitness location I have ever been to. Dumbbells are all over the place and never at their proper spot. It is dirty, musty and depressing. Go somewhere else if you have the means to. You will never be able to get a proper workout in.

Place is always packed to capacity and it gets hard to move around. At least the treadmills are compatible with Apple Watch!

My main issue with this gym is the poor ventilation system. It’s hot and smelly during the warmer months, it just doesn’t motivate me to go. There’s not a lot of floor space which is something I don’t like since I do pilates. I stay away from the crowded downstairs, it’s not fun. Upstairs cardio room is fine though!

All planet fitness locations recently changed from a 24 hour gym to closing at 11pm. Deal breaker for me seeing how packed this place gets. 5 in line to use a smith machine? I was just there and had to leave. I counted 13 cardio machines out of order. 3/4 months ago the cable fly machine and tanning was down for like a month. They do not care about you here and I'll tell you why. This spot is in a low income minority neighborhood. To prove my point go to the ones in Long Island City queens or Astoria. Those places are spotless with working machines. Also a little deceiving that the posted pictures for this location aren't actually from this location. Time to go back to Blink or Retro.

Equipment busy most of the time, some Equipment doesn't work at all, poor maintenance, most of employees are not friendly, I don't understand why people work in this kind of industry if they don't like to deal with people

This is the worst planet fitness on earth. It is always packed. The machines, weights, and toilets are all packed in the basement where there is no airflow and it stinks of sweat and toilets. I actually like PF in general and I got the black card to use other gyms. All the suburban locations have been great, and most of the NYC ones are OK. This one is trash! They need to open another one nearby or actually do the 24/7 thing bc it is really hard to work out here. There are lines for everything and lots of machines broken. You can never find 2 matching dumbbells, they're scattered around the gym cause there is no room to move anywhere and staff doesn't pick up.

My reply to owners comment-How is the staff going to address my concerns? Are they going to put in a new ventilation system and add more square footage if I ask nicely enough?

The girl who helped me today treated me very poorly. I told him to help me with the app because I didn't understand it and he said to do it. He told me that he was busy and he was just doing it if I didn't bother him. I told him to help me one more time and he said, but I already did it, talking to me in an inappropriate way. He laughed at me because I didn't know how to look at my bank route in his app, which is not funny at all. I think he has to talk to his employees and tell them how to treat customers! At the Roosevelt branch

Great staff helpful and friendly it would be great if it were a little bigger the gym because at this location alot of people go but its worth it!

Fatal, machines in poor condition, lack of machines and there is no staff, that gym was a disappointment

1st time being here it depends when they slow times are or when the best time to go there. I'm a member now so I will ask at a later time

Terrible gym, too many treadmills, orbitals and stationary bikes, but very little of the important strength equipment and some broken