Planet Fitness

I was a regular at Gold’s Gym till I found these guys. This location is particularly good. The staff are extremely polite. The equivalent is top notch. Mostly Australian and Austrian equipment. Schwarzenegger frequents this chain! Should I say any more? They don’t like you tipping the staff.

It is in a good location, but the heater is so hot in winter/fall and the A/C is not good enough in summer. Please choose another location because you won't breath good here.

Update: The A/C is working properly but the workers are lazy: no paper towels to clean machines and no coins to use massage chair

I come all the way from afar to workout here! The place is clean, great lighting, the workers are pleasant, good natured, and professional. The clientele are excellent, upscale, and conscientious of others space. Two thumbs up for me!

Poor communication and overall treatment from the gym and the Manager Victor here. He displayed poor customer service this morning. When questioned about the incident. Victor took a poor attitude approach in his demeanor and tone of voice! Someone like Victor shouldn’t be the manager and represent Planet fitness here in New York. I repeat, poor customer service and a poor hire as a manager with poor customer service (Not Ideal). I have yet to receive a follow up call about the incident that involved 6 other members. All of our items were stolen out of our locker (Locks were cut). The theft also had a knife on him! No metal detectors at the entrance! Victor appeared as if this as happened before. It’s not safe here so enter at your own risk and leave personal items at home. Find a better location, this one is not safe for anyone entering the men’s locker room. I am going to take this extremely far so everyone in the world will know about how poor this location is. I’m traveling from Chicago and this is the worst location I’ve ever seen. Now let’s take it a step further and talk about it on all social media platforms. The police are already involved. You will not get away from stealing my watch and the other members wallets, and other items.

I have been trying to get answers about my bill charges for 3 weeks now. I was told to email a supervisor of this location, the front desk provided his email, no response. I called again and was told to email an area manager but she is out until December 2020 via a auto reply. I sent an email to the people in the autoreply email and still not one courtesy call or email. And the only reason why I have to email them is due to the front desk stating that they don't have access to "certain" information. I am extremely disappointed and frustrated. I called corporate and it the same result. This is terrible customer service, I wonder if it would be this hard for other fitness organizations. Not to mention, the excuse is the Pandemic! So, why open the gyms if you "supposedly" don't have the manpower to handle your paid customers inquiries. Don't we deserve answers?

The only problems I have with them is the costumer service is the worst you. They charge you falsely. I haven't been to PLANET fitness for more than 4 years and since then I've trying to which the corporate office. Never gets help from $20 membership now they've change me 40 dollars. The four stars are for equipments. They're the worst of all. I wonder how many people they have rapoff like that. They don't care whether you're working or not. They don't people they're all about money.

SHUT THE DOORS, NOT SAFE! This is the third time i've left my workout early because there is no compliance with mask wearing. More than half of the members have it below their nose or on their chin and no workers say anything unlike at other locations. If your a black card member i've tried the Canal st, Penn station, and 55th st locations which are all better with compliance, go to those. Also it seems like their ventilation system is broken in a lot of parts of the gym which im not sure if helps or hurts the situation.

My favorite location. I travel out of my way from the last stops of the Bronx train all the way down here for a good work out session. I can't tell you how clean and how respectful the staff is here. I love that it's not super crowded with hang out crowds like some gyms I've experienced this with around the Bronx and some parts of the 1 train line.

Great PF! Close to work. Stays open late. Rush hour is really packed in there but what gym isn’t. I wish the security on the lockers were better, that’s their only flaw- don’t buy their lock!

The machines and free weights are in great shape and they gym is spaced beautifully. My only complaint is that they need to do a much better job at stocking towels and spray bottles. I've had to walk to a different area of the gym to grab paper towels and another area to grab a full spray bottle. It's annoying and it makes people much less likely to wipe down their equipment.

Amazing place. The price is unbelievable for what you get. The hours are great and staff friendly. I have no complains. Love it.

Dirty, cockroaches are seen too often. Most of the TV channels have been broken for well over a year. Unfriendly front staff. I’ve alerted the general manager and corporate about the issues and have seen no change. Good thing is I am canceling my membership so I won’t have to deal with this anymore.

98 percent of the equipment is in good working order. The staff is mostly friendly and outgoing. I do wish that Lunk Alarm thing worked. My gripe is really with the members and the clubs inability to control their behavior. The loud phone conversations, slamming of weights, singing, dancing and inability to put weights back in their place is getting on my nerves. The locker rooms and tanning booths could be cleaner. I know it's the least expensive option, but less expensive and cheap are different concepts.

The lower level always smells like sewage. This review has been downgraded to one star because the showers rarely have hot water. The front desk staff look like a deer in headlights when you ask them to resolve. They often suggest that the customer speak with the maintenance crew or building management - I wonder if all that leg work comes with a discount.

This gym is so nice, clean, and convenient for its area.the staff is better from what it was and its overall amazing.last but not least the kid with the nice braids and smile is amazing.

I really like this location. It's one of my faves in NYC. The staff were helpful and helped me find the things I use at my home gym.