Parlor
1 review 442 Atlantic Ave, Brooklyn, NY (347) 384-2334 www.parlorhairsalon.com suggest an edit
02 January 2023 16:53
Had a terrible hair experience.
-I’ve been to the salon before to make sure they felt comfortable working with me. Stylist told me she was after cutting and styling my hair 6 weeks ago.
-She also received multiple photos of my hair.
-Repeatedly, she told me this style was "right up her alley" and what she likes to do because it isn't a complicated or traditional style.
-The appointment was made 6 weeks ago after the stylist determined both over virtual consultation AND AFTER WORKING WITH ME IN PERSON that she was capable of the service.
-After failing to put my hair into a ponytail multiple times the stylist suggested I leave and look elsewhere
-The style included no complicated braids, no up-do, no bun, twists no hair pieces or ornaments. This was a half up ponytail.
-The stylist repeatedly broke rubber bands in my hair even though I asked her to please use an elastic. I was informed they had no elastics in the salon.
-I asked her to please cut the rubber bands out. She cut one, then proceeded to pull the others out, painfully, leaving visible breakage at my ends.
-I left paying $220 for a blow out. No styling was ever accomplished.
-Not a single option was executed successfully. I informed her that I wasn't picky, and that she could use a mix of the photos I provided.
-She also speculated about her celebrity clientele by name, listing out who she suspected used drugs and who didn’t tip well. Completely unprofessional! Don’t gossip about people. I don’t care if they are famous!
-I did not ask to end the appointment until the stylist suggested it and informed me after 3 hours that she cannot do a ponytail.
-The stylist repeatedly told me she was comfortable and confident doing this look AND she was the one to interrupt the service and go tell me to elsewhere.
If you determine that you cannot provide a service, you shouldn't charge a client for more than what you provided. It wasn't simply that I wasn't happy, I was told they couldn't do it after being assured they could. They advertise as being skilled in bridal styling, but won’t tell you that they haven’t done it in 3 years until you are in the chair with credit card on file.
Edit- I asked the salon manager for a call to discuss. After a week, I never received a call back. I requested a response before posting my honest review that has seem to struck a nerve.
The reason your stylist didn't use a curling iron was because she was demonstrating "a never curling technique" that she "just learned" which was not effective.
Be more honest with your customers up front, and following up on requests to speak directly instead of a petty and long winded response. I'd still love to discuss this if you guys would ever call me. An email would also be awesome. Feel free to contact me at the number you have.
-I’ve been to the salon before to make sure they felt comfortable working with me. Stylist told me she was after cutting and styling my hair 6 weeks ago.
-She also received multiple photos of my hair.
-Repeatedly, she told me this style was "right up her alley" and what she likes to do because it isn't a complicated or traditional style.
-The appointment was made 6 weeks ago after the stylist determined both over virtual consultation AND AFTER WORKING WITH ME IN PERSON that she was capable of the service.
-After failing to put my hair into a ponytail multiple times the stylist suggested I leave and look elsewhere
-The style included no complicated braids, no up-do, no bun, twists no hair pieces or ornaments. This was a half up ponytail.
-The stylist repeatedly broke rubber bands in my hair even though I asked her to please use an elastic. I was informed they had no elastics in the salon.
-I asked her to please cut the rubber bands out. She cut one, then proceeded to pull the others out, painfully, leaving visible breakage at my ends.
-I left paying $220 for a blow out. No styling was ever accomplished.
-Not a single option was executed successfully. I informed her that I wasn't picky, and that she could use a mix of the photos I provided.
-She also speculated about her celebrity clientele by name, listing out who she suspected used drugs and who didn’t tip well. Completely unprofessional! Don’t gossip about people. I don’t care if they are famous!
-I did not ask to end the appointment until the stylist suggested it and informed me after 3 hours that she cannot do a ponytail.
-The stylist repeatedly told me she was comfortable and confident doing this look AND she was the one to interrupt the service and go tell me to elsewhere.
If you determine that you cannot provide a service, you shouldn't charge a client for more than what you provided. It wasn't simply that I wasn't happy, I was told they couldn't do it after being assured they could. They advertise as being skilled in bridal styling, but won’t tell you that they haven’t done it in 3 years until you are in the chair with credit card on file.
Edit- I asked the salon manager for a call to discuss. After a week, I never received a call back. I requested a response before posting my honest review that has seem to struck a nerve.
The reason your stylist didn't use a curling iron was because she was demonstrating "a never curling technique" that she "just learned" which was not effective.
Be more honest with your customers up front, and following up on requests to speak directly instead of a petty and long winded response. I'd still love to discuss this if you guys would ever call me. An email would also be awesome. Feel free to contact me at the number you have.