Northeast Ford, Inc.

The whole car buying thing experience was easy & amazing from filling out the application, signing all my paperwork & going over the new car. I love my new car & so glad I got it from North East Ford

I've been buying Ford products for over 50 years, had various degrees of experience with different dealerships but my experience with Northeast Ford has been one of the very best. The salesman Christopher Talbott was exceptional, as was the with the entire staff, including the owner. Very personable, professional and just down right friendly. All together an easy comfortable experience.

A great place to buy or lease a vehicle where the customer comes first. Lann, Bill, Bruce and the team go above and beyond to meet your needs. Very happy with Northeast Ford.

I traded my Toyota Tacoma in on a Ford F150 last week at Northeast Ford. Ashley, Christopher, William, Stacy were very friendly and helpful. They also gave me a good deal including a $500 military debate. I would certainly recommend them for anyone shopping for a new truck.

Everyone at Northeast Ford was amazingly helpful with a Ford Maverick special order. While it took a year to get the vehicle, Northeast remained responsive and helpful through the whole process. Many thanks to Christopher and Samantha for making this a smooth and hassle free transaction!

Everyone at Northeast Ford made finding and purchasing my new truck a very enjoyable experience. They were attentive to my needs and concerns and when I picked up the vehicle a good amount of time was spent going over the vehicle with me.

Very warm, courteous and professional treatment. I will be using Northeast Ford for all my future autocare needs!

Had an amazing experience buying a used car. Christopher was a great help with finding the right car for me and I love it! Everybody there was super helpful and I highly suggest doing business there!

Desire Shaw is excellent! She is very helpful with answering any questions that you may have and is very timely yet thorough, always goes above and beyond to help out her customers.

Sales was great there was no pressure as we would go back to check what they had repeatedly. I know if I have any questions I can call or stop in with no pressure! Financing was also fabulous, very pleasant and helpful. My second truck from them and I would definitely go back!

Excellent service Dept.intermitting problem, but they stuck with it and now everything is great.

These guys know what they are doing. Excellent customer service. Overall great place to get your next vehicle!

Very good service. Had an issue with my truck. They came and picked it up the next day and fixed any issues

Everyone is very pleasant and professional. I love it. I would recommend anyone to go there.

If you need a Car or truck and you haven’t stopped here you are simply missing it. Lann and his team not only put me in the exact truck I needed but they made the entire process a BREEZE. Much more than I can say if any other dealership I’ve dealt with. I’m done going elsewhere. Thank you guys again!

Just back from my regular scheduled servicing and my Focus is running in tip top condition. Thanks everyone at Northeast
Ford!

Great job…… my 1st service on my new car was quick and easy and they were very accommodating …even when I called because I was running 20 minutes late.

The quickest most friendly truck buying experience I ever had. The first thing they said to me was good morning, would you like coffee, egg sandwich or donut. The whole experience felt like family, couldn't be happier. Thank you Lan and crew.

Fast service. Very nice folks. Vehicle was properly diagnosed. Repair was finished well ahead of time. 2 year warranty on parts and service.

Great experience! Always courteous, clean and thorough. Technicians are knowledgeable and Sales, Service and Parts staff all work together to ensure you’re taken care of.

It should be Zero Stars. They have been buying used cars since the pandemic and selling lemons. The mechanics they have are not used to working on other makes and models. All the dealership wants to do is detail the stock they bought and sell quick. They even have a board in one of the offices behind that mustang explaining what they have for stock used and must push out without a inspection. They don’t take accountability for anything. The mechanics are useless and can’t even diagnose a evaporation code without calling another dealer. I am happy though that I called NY News investigative team and they are on it with other customers about the same complaints as myself. BUYER BEWARE! They give Millerton a bad name

This is my second week working at Northeast Ford, I have to say so far, I am enjoying the job.everyone is friendly, professional and attentive to their customer's needs.this is not just any dealership, where you have to sell, sell, sell.it gives more of a family vibe; customer relations are at the forefront!

if you're looking for quality vehicles, don't hesitate to stop by and experience it for yourself.

The folks at Northeast Ford are great folks to deal with. Just had an oil change and recall done on our F150. It was done quickly and efficiently.

John was a great help with fast and efficient service. I will only be bringing my truck to northeast ford from now on!

Ernie, Thank you for everything, you made it a pleasure to purchase my WHITE Jeep! Lol. Everyone at North East Ford made this day unforgettable. With the Great group of professionals out there it made the transition fun and exciting. We will be fine as soon as I learn how to use all the gadgets. Lol

The dealership put an inspection sticker in a truck with a broken windshield and gave us a certificate that they owe me a new windshield. It has been three months and nothing, I want a factory windshield when spending close to 60k for a truck. Sketchy dealership defiantly not buying another vehicle from them when I have a list of repairs that need to be done. I'm going to the state now.

I scheduled a service appointment and they didnt touch my car for 3 straight day.it just say there in the parking lot.after 3 days i told them I'm coming to take my car back and bring it to a shop that will actually work on it.total and complete waste of my time

I was surprised the way I was treated the owner Lan was great looked out for my best interest gave me a great deal 3 year protection plan on a preowned car. I was very happy and I will go back surely. I gave him 5 Stars.

I am very satisfied with my Ford Escape. I had a pleasure to meet people that were very helpful and nice, getting me a new car. I will continue to go to the North East Ford, in the future. Thank you all for making this transaction into another car very easy. Donna Carman

Sold me a car within 6 months the heat went out had to do all the breaks. Loose hoses caused my car to run in limp mode. Get told I bought the car as is. Stay away will never give my business to them again.

Extremely rude gentleman in the service department. Will not be bringing any of my company vehicles there just based on that one interaction. If he can’t be bothered neither can I. I know dealerships don’t like doing warranty work but it’s a warranty nonetheless. I’ll be going somewhere else thanks

I worked mainly with the service department at this dealership and was very satisfied with the professionalism and care my car received!

Sam at Northeast Ford, Inc.is exceptional on every level. She helped walk us through the lease program and then later transitioning into a lease buyout. Highly recommend dealing with her for all of your needs.

Bought a 2015 Prius.from themat s below market price
Inspected, registered and today put 4new.tired and complete.braked
Who could ask for anything.more
Thanks Guys n Gals

My F150 was due for a oil change and the check engine light came on, I called Northeast Ford for a appointment they got me right in in a few days. They did the oil change and service and also diagnosed the check engine light it needed a part they didn’t have in stock John called me the next day he got the part and scheduled the repair for the next day. Brought the truck to them the next day they took it right in and had it done in half an hour…. Great job and service thank you very much Northeast Ford!

My F250 diesel showed an emissions fault and would not exceed 5 MPH. I had it towed to Northeast Ford for repair. 8 days and $1520 later they said it was fixed. I never made it the 30 miles to home. Basically, they shotgunned out a couple of parts (that were fine) but never found the problem, which turned out to be a bad NOX sensor. Afraid that the "factory trained" mechanics at another dealer might do the same thing, I purchased the $1300 worth of diagnostic equipment and fixed the truck myself. Northeast Ford's management decided they really didn't need to refund me anything. No explanation, just "thanks for your business".

Don't do business with them. They are very unethical!

In answer to Northeast's response below:

Dear Lann,

We've not met. During my experience there I dealt with John, Service Manager, and another John, Dealership Manager. I'm guessing your knowledge base is either word of mouth or computer files. Regardless, I'd like to respond to your comments.

Whether the vehicle was towed in or driven in has no bearing on your attempt to repair my truck.

It did indeed show up with a P207F code. This is a two step diesel emissions code (for those who don't know), first limiting speed to 50 MPH for 400 miles, then shutting down the truck by limiting speed to 5 MPH. The 5 MPH mode is commonly called "Limp Mode". As you say, this was the state of my truck upon arrival at your dealership.

When I drove away from your dealership with my "repaired" vehicle, after paying $1520, the same P207F code popped up less than 20 miles from your location. The dash message indicated "Idle Mode", speed not exceed 5 MPH. Obviously, Northeast had not repaired my truck. The parts you replaced were fine. Had you really repaired anything, I'd have most likely experienced no problems for at least a few thousand miles. This truck had 43K on odometer.

I was able to drive the truck back to your location. I indicated that the truck was not repaired. Nine days later I called to inquire. When the service manager called back and said the mechanics wanted to pull my EGR cooler, I knew that 1.) That is a "heavy repair", and that 2.) That was not related to the problem. Your comments regarding code P207F are correct until you get to the part about EGR cooler. That has its own specific codes, P0402, P0403, P0404, P0405, & P0406. So, once again, it seems my research on the matter exceeds your knowledge on the matter. Probably forgiveable were it not for the fact that the "factory trained" mechanics result in a shop fee of over $100 per hour.

That is when I instructed the service manager to "push it out of the bay and into the parking lot, and do no further work".

When I spoke to John, the Service Manager, I stated what I've just said here. Ditto, with the dealership manager. They did not seem to think any compensation was in order.

Folks will only see positive reviews on your Facebook home page as you've deleted my post and blocked me from posting further.

With the proper diagnostic tools in front of me (and I'm not a trained mechanic) I was able to diagnose a bad NOX sensor. To me, it's obvious Northeast either does not possess the Ford IDS hardware and software, or no one there knows how to use it.

In this instance, your complete denial of misdiagnosis or wrongdoing is a perfect example of why folks should not bring their cars or trucks to you for any reason. I wouldn't even buy from you.

I loved my experience at North East Ford! The team was straightforward, knowledgeable and very accommodating. I found the perfect vehicle for my needs and was even happier that I could make my purchase with a local business. A special shout out goes to Christopher who provided exceptional service going over the features in my car and making sure that I had everything I needed before driving off the lot!