Monro Auto Service and Tire Centers

HORRIBLE EXPERIENCE! I walked in and wasn’t even greeted. The manager was busy on his computer didn’t even acknowledge my presence. Then walked in and out to the shop twice before asking me what I needed. I simply wanted my tires AS tire’s checked + Air. Also to inquire about purchasing a set. I was told i could get no air at the time. ”in a shop that services tires? “ ODD but okay…. It would be over an hour wait but if I wanted tires I could proceed. I ultimately declined as I could clearly see vehicles being worked on which 10/10 would need air in the tires I’m certain. Overall poor customer service and just 0 lack of concern when potentially gaining a new customer. I took my vehicle up the road to Mavis Discount Tire and I’m beyond happy I did so! 0-10 wouldn’t recommend!

Gordon and Nelson are professional and customer focused. Highly recommend Monro on Jefferson Road in Henrietta. Thank You!

I will always rave and recommended them! The kindest mechanics I have ever met! They always squeeze me in to their busy schedules and are reliable to give amazing service! I am so thankful that when moving here I was able to find them early and they are always my go-to! Hope to not see them again for a while but when I have to I know I’m paying a visit to amazing people who do honest work!

Flat tire repair: quick and efficient. Note: you have to return the next day to have your lugs tightened.

Gordon and Nelson are always professional and explain issues clearly. Their opinions are always appreciated.
Quality work at competitive prices.

Nelson & Gordon at Jefferson St, Henrietta, NY have always been so helpful and courteous and the mechanics always do a good job of taking care of my cars that is why I come back when I need service.

Had a 2pm appointment and didn't get my car worked on until 4: 30pm. +1 star because employees were nice and doing their best but if you can't accommodate somebody don't let them make an appointment.