Monro Auto Service And Tire Centers

Highly recommended place. Always there to help either by appointment or on the spot problem. Been there for couple of times and never got disappointed.

Needed 4 tires filled with air due to the change in temperature. Randy helped me out. Great service!

Be careful they wanted to charge me 4 times the amount. I would stay away if I was a customer.the guy asked me why I even bothered on coming in pics poor if u ask me.

I’ve been bringing my vehicle to the Amherst location for a few years. I 100% trust them with my vehicle. Always upfront with me, don’t try to sell me things o don’t need (I went to a different business once and they tried to get me to buy something I did NOT need) The guys at Monroe have NEVER done that to me and are always nice and if I don’t understand something they always explain it to me.
Thank you guys for ALWAYS being honest and polite. I’ll see you for my next oil change.

The manager at this location is super unprofessional. Goes by the name of chuck, He will waste your time and not get any work done on your car. The worst service by far. He will quote you for things that are in perfect condition. Avoid them at any cost!

My wife went there to get a flat tire fixed. They were able to not only fix the tire properly but checked the suv and rebalanced and installed the tire. No upsell and competent courteous service. A pleasant surprise nowadays. They have earned my business in the future.

Chuck is extremely kind and helpful, and always incredibly honest! The work done by him and the team at this location is always fast and high quality! I would be hard-pressed to take my car anywhere else for service.

My car was having issues with the gauge that lets you know the temperature of your engine. They diagnosed the problem and fixed it.

Honest. No BS. Worked the numbers to lower the cost when pressed about price. Have patience, in today's environment it's hard to find people to work.

Charles is very kind and personable. Was able to squeeze my fiance in for a NYS Inspection. Talked my fiance through honest pricing of tires. We both appreciate it!

My wife and I took our family car to Monro at 2865 Niagara Falls Blvd.just over 1 year ago. We had the brakes replaced there. It was for new brakes and rotors. The price was a quite high however I wanted a quality job so I agreed. The price. $856.98. We've been a monro customer for the last couple of years for inspections and oil changes, again a little high in price but I wanted to think I was getting quality work

Just over 1 year and the brakes started to pulsate. We went back to the Shop. We were told that the rotors were damaged and needed replacement. I am not sure of the exact quote but It was over $500.00 to replace the rotors. Chuck would not budge on the price.

The vehicle is driven almost exclusively by my wife and the driving habits have been consistent. The original brakes lasted 33502 miles and the brakes after Monro installed them lasted only about 5000 miles. This is just 20 days after the warranty.

Either the job was done incorrectly or they are using sub standard parts.
Does he really think I would spend another $500.00 for another inferior job?
Maybe these brake jobs are designed to fail just after the warranty period?

The old adage.fool me once, shame on you, fool me twice, well you know the rest.

CHUCK and the team there were great to work with. Friendly professional and quality work. I'll be back.

Always feel good about going there. Never feel oversell. I trust the staff, which is big. I think they go above and beyond to do the best for the customer

Oil change price to high $81 this is my first and last time with them other place you can do it $50-60

Thank you for excellent work!
There must be some mistake here. I received the best most top-notch service! EXCELLENT!

Professional, courteous, efficient. Acknowledged me by name and did great work for both tires and inspection on my car. Thank you!

Munro manager Chuck accepted and handled our call and need very professionally and ex[edited necessary remedy. Thank you.

My daughter and I recently went to Monro for NYS inspections. We were very pleased with the efficiency and courtesy of the personnel. We will definitely go there again.

Had my inspection done here and they pointed out my from brakes were about to go. I couldn't afford it that day, and they offered me a discount to get them done after payday. When they did work on my brakes they noticed some of the caliper parts got destroyed because the people who did them last time didn't pay attention. The manager (who's name I forget) and the tech both stayed late to get the parts and get my truck done that night. I told them to go home, that I didn't need it done that night but they insisted.

10/10 would come again.

Super friendly! I was having my oil changed and my State Inspection updated, and they handled it quick and affordably! Definitely bringing my car here again.

I ALWAYS bring my Jeeps to Monro as they continue to provide 5 Star service each and every time. Chuck and Ryan are first class all the way. Thank you!
Kevin Obrien

I have been a customer there for many years. They have always taken care of my car issues. Im going to miss Robert Price. Hes been a great manager. He is retiring. I hope the next manager is just as great.

This is my first time dealing with them and it was a very pleasant interaction I went in for a inspection today and I was early.they took care of me right away and we're very nice they did the job quickly and didn't try to Tell me something I didn't need. I highly recommend and trust me I'm picky.

I've been going here for oil changes, inspections, maintenance & repairs since I first got a car. They're always honest and up front about anything car related that you might need. Bob is friendly, accommodating and always goes the extra mile. Thanks again for making my experience wonderful!

If you need any help with your care take your care here the guys at this shop are outstanding! Ask for Bob the boss there he'll take care of you trust me.

Great people and wonderful service for our fleet management! Bob and the team take good care of us. Very flexible on scheduling and work efficiently. Reasonable pricing and always provide expert recommendations. I am not going anywhere else from now on.

Presented coupon to include rotation with oil change. Mgr refused to do it and customer service called me a liar about having a coupon and hung up on me.

I usually bring my car here for inspection and oil changes and they do a good job and it's affordable not much else to say.

Bobs the best. I’m 61 years old and been around the block with service centers. Nobody more honest and straightforward than Bob and Monro

A huge THANK YOU to Bob and Ryan. We were leaving Buffalo the morning after my husband's surgery and realized the full size spare underneath the Jeep was loose and wobbling. With a 2 hour drive ahead of us and no tools to fix it we stopped in. They were more than willing to not only help us fix it but show me how to tighten the spare if it happened again. They were both very friendly. We passed plenty of shops but decided on theirs and I am glad we did. Thank you guys for the great customer service and ability to help on short notice.

I know i’m always in good hands whenever I bring my car here to be serviced. Bob is awesome & the staff are super knowledgable and efficient. Thanks for all you do!

Bob is awesome. Literally has a story for everything which made time fly while I was waiting. His tech caught an error with the way my directional tires were rotated.which made it seem like there was an alignment issue, which is why I was there to begin with. Anyway, great service, great people, reasonable price. Thanks fellas

With everything going on lately, the place was extremely clean looking, clean smelling and clean feeling. Fast service at a great price!

I came in with my right rear rim in pieces and a flat tire because of a caliper issue. They got me in and looked at my vehicle very quickly so I could get to work. They were very friendly and professional and tried their best to help me keep it under my budget. I definitely recommend coming here. Besides doing great work, they make you feel like a friend of theirs. Their great guys!

I know I can always count on Bob to get the job done with great service. It’s always the first place we take our car. Highly recommend.

Just went in for my state inspection. I remembered how quick and kind the staff was last year. This is the ONLY Monroe I will ever go to. I have been to other locations and the service was horrible or they would advise things were wrong with my car that were not. Bob is super sweet and the staff at this location are honest and efficient. Strongly recommend!

I've been here a few times now and I won't be going anywhere else. They always get me in quickly and the staff is phenomenal. They saved my bacon when my driver's side door latch froze while I was driving to work and couldn't be closed. They got me in, got it fixed, and had me on my way in 20 minutes.

Chuck and Bob (and the other guys at the shop) were great. They explained everything thoroughly and made sure to provide the details without pressuring me. Great customer service; my husband and I have been well taken care of by Chuck at another location for a long time, and we are more than happy to continue getting our car serviced here with him and this team.

The only Monroe Muffler I would ever recommend. I got a plat tire as I pulled into work, I immediately new as soon as I stepped out of the truck. Luckily I was able to get my truck to Monroe in time. After going back and forth about prices and warranty, I Finally decided to get a tire from Monroe rather than tow the truck to do it cheaper. Price was a little high IMO however, Time=Money. They had my truck ready by lunch time. Excellent communication and fast services.

I called for oil-change and they have set me up appointment at 8 o’clock in the morning. When I got there At 8 o’clock, there was no one in the store and the door was closed. I have waited 20 more minutes for the manager to open the door.

I've been here twice and both times was treated respectfully by both the owner Bob and the technicians. They always took the time to explain to me what my best option was and did not try to upsell me. During my wait Bob also made conversation and was very friendly. Great place to come, I'll definitly be back for the next service on my vehicle.

Very helpful service. Technicians were quick and provided information on all questions.
Would recommend that others visit this location.

I have gone to Monroe for oil changes, inspections and simple things of that nature, as I don’t trust them for more involved work. I have sat in the waiting room and listened to Bob the store manager treat people on the phone completely rude and talk down to them for no reason at all, and act like we the customers are bothering him because we’re calling for work. Just a miserable human. Every time I was in there he was rude to people. He was finally rude to me because I didn’t understand what he was asking. He talked down to me in a condescending tone because I asked him to explain what he had asked. I have heard him say racist things after he hangs up with people on the phone, and has even had the nerve to tell me about a racist lawn ornament he has hidden is his garden. I should’ve stayed away after that.