Lia Toyota of Rockland

My salesman Joseph was top notch as well as was the general manager John. I picked up the truck and it had a defect on the leather seat…they found a way to replace it right away…go see Joseph if you are in the market to buy a Toyota

Lia Toyota was the perfect place to buy our new car. The customer service was amazing. Each time we visited the locations, we were greeted with kindness and made sure to be taken care of. They were fast to get us a sales member to look at cars with and quick with paperwork. I would definitely recommend visiting this Toyota sight if you’re looking for a great car and a positive experience. Anna Collado is amazing as a sales person.

Joseph Constable was my Salesman in the purchase of my Tacoma. He was very informative and kept me updated on the delivery date. When the truck arrived he went over the entire vehicle and helped set up the the Bluetooth and paired the phone. Very positive experience with Joseph Constable and Lia Toyota of Rockland.

Lia Toyota does not stand behind their work. I have a 2019 Toyota Camry that they replaced a left front run channel on driver side window. That work was done on 8/11/20. Again we went back with the same issue on 10/6/23 and they tried to fix it with silicone. Now today on 12/6/23 we returned with the same exact issue and they say it’s not covered under the extended warranty and it will be over $300 to replace. Even if it’s not covered under the warranty why would a window run channel go bad twice. The representative said that it can be from not opening the window for a while. I have had several vehicles that we don’t open the windows for months at a time and this never happened once. I wouldn’t recommend LIA Toyota for anything. Glen Toyota in Fair Lawn is a far more reputable service center.

We are very happy with our purchase at Lía Toyota Ana Collado is super professional and clear when explaining our options, thank you Richard the financier and Eric Pina sales manager for their professionalism. I will return to
Bundle Rockland Toyota again.

I had a very positive experience at Lia Toyota. The staff are friendly and super helpful: Fitz, Joseph, Mike, RJ & Roz. Fitzroy Crooks sold me the car and he went the extra mile to ensure my safety, comfort, and understanding. He made me feel relaxed and welcome. It was a pleasure to buy my new car at Lia Toyota! I love my Prius!

Fitzroy Crooks was the perfect salesperson and advisor. He was honest and straightforward and didn’t try to oversell me.
Fitzroy was very patient and was able to perform a smooth transition for me. It was a pleasant and not an intimidating experience.
Thank you Fitz! I love my new car!

Terrible experience I was robbed, they told me I needed drive belt but could not show me the part and it was replaced a year or two ago, also said my battery was bad and it was not cause I had my battery tested elsewhere and it was good. In addition they said I needed motor Mount which they could not show me, 1400 dollars I paid. Not satisfied, never again. 1000 labor and 500 parts. And Eugene was not knowledgeable at all, should retire!

Joseph was a rock star.
Was able to get me my new car in 2 weeks when the wait time was six months.
He has a great personality and is always willing to go the extra mile.

Ariel is a great sales person and helped us a lot with our new car. He’s a rockstar! Thank you

We love Ariel! He is the epitome of a very calm, knowledgeable and efficient salesman.
And Erik too. Easy to negotiate on point.
We came to Lia to look for our first Pick up truck and Ariel did not disappoint us. He was very patient explaining the different lease packages to us. He tried above and beyond to give us the best deal. Grateful to have known this exemplary salesmen, foreseeing a bright future for him in his chosen field. Kudos, Ariel!

Out of the whole team, ANA COLLADO does her best to do what’s best for the company and her customers.she definitely deserves more than 5 stars. She strives her best to satisfy the customer and give extensive information about the car. She took her time to answer all of our questions, was on top of the whole process, and made sure at the end we would be comfortable with our purchase. I look forward in making future business with her and would absolutely recommend her to anyone looking to purchase a new car. She is a rockstar!

Avoid this dealer. If i can give 0 star i would give them 0 star. Buying experience was terrible. After 3 month car left door paint is peeling off and also they got me a wheel and tire protection coverage without cosmetic damage (which is useless) i still remember my dad was also there and they said “it will cover your rim damage also with wheel and tire flat” and now they are telling me i dont have cosmetic damage & i cant add to my coverage. I asked for differences of tire and wheel coverage with cosmetic damage and he (Richard) said its about 20-300

If you don't want to lose your money, don't go with them, they only take good care of you when you arrive with money, then forget that they help you

Melvin lara sales associate and Cruz financial manager,
These guys are awesome. They are very professional. Bought my Toyota CROWN here. The way they treat me was very impressive. Recommended place thank you Melvin lara and Cruz

If I could give this place negative stars I would. Went in to get a key fob. They quoted me a price over the phone. When I got there the price was more than $100 more. They said 45 minutes (I waited), Finally left after an hour and a half. They called me 4 hours later. When I got there the price was different again and the fob was missing the key ring part. They told me $40 more for the key ring and they would have to send it to a locksmith and charge for labor. I took my old key and left. Lia Toyota is dishonest and disrespectful.

Their internet sales service team blatantly lied about having inventory; drove an hour with a promise of a Sienna Limited in stock, only to arrive and learn no inventory at all. Total waste of time. Not only that, I was frustrated and wanted to understand why they would lie to me so I called back the internet sales team only to be hung up on multiple times with no answer and their onsite sales team also shrugging their shoulders only to say sorry.

I get that there are supply issues but cmon straight up lying and trying to lure customers in with false hope is worst customer experience. I wasted 2 hours driving back and forth and never felt as upset or angry in my life walking out of a dealership. Reading some other reviews, seems like this is not the first time. Truly terrible service and definitely will never look here for any type of purchase in the future.

I made an appointment to purchase a New Tundra. The sales person rattled off several models on the Lot that I would be interested in purchasing. I made an appointment to meet with the VIP manager and called back to reconfirm. When I asked about the Tundras they have on the lot, I was told by another sales person that they DO NOT have any Tundra on the lot. So, I would have traveled at least 2 hours from Staten Island to see no cars available. NOT NICE> Typical car salesperson.

Ana Collado the best person.thank you for help me. She Give you time and explain to me everything.great smile with everybody.good skill communication.thank Ana Collado.
Excellent place to everybody get a car.
Lia toyota of Rockland.

Worked with Dave R in the service department, was a absolute pleasure, hands down made it one of the best experiences of my life getting work done to my car, was Really super helpful and sweet. I enjoyed coming here to get my car worked on because of this gentleman, ill be back for sure.

Go to another Toyota Service center. Just paid over $1,000 for brake pads, resurfacing rotors and a oil change. I contacted another Toyota Service center and I would have paid significantly less.

No cars to see.had no luxury models to look at. Asked about the new Toyota Sequoia and they had no information regarding the car. I got all the information on YouTube. Hopefully they will get cars in to look at

Worst experience ever. I felt so bad I sent the two girls I did in their the sales woman Ariel was very rude and racist. It’s a shame

Called Dealership service center twice to get and confirm the oil change price for synthetic oil for my car. I was told a price twice by a service center specialist. I took an appointment and went there and they suddenly changed the price. This different guy said management has strict order about oil change price. May be the management is not strict enough to educate all of their employees about prices, so let the customer get wrong promise.

Never thought I'd like any dealership but I really don't have anything bad to say so far, good experience at every level!

I bought a new car from Lia Toyota of Rockland. CHRIS VIDAL assisted me in its purchase. He was very efficient and had all the know-how well
In hand, from acquiring insurance to pricing my trade-in, showing me the new car I wanted, explaining all its features and helping me set it up for how I might like to use it, etc. I drove it off the lot & home that very day. He made room in his schedule for me to return the next day for him to answer any questions that might have arisen; I did have more questions & he answered them superbly.

Sean Harris performed a thorough and timely inspection for purchasing my vehicle at lease-end and Wayne Linteris was great helping advise on best options but is no longer there. I made a good deal for purchasing my lease with Isaac R. (who did the beneficial financing arrangements) who threw in a maintenance agreement with my purchase, and this is a great benefit of doing business with Lia. I have found personalized customer service once again. Jonathan in customer service has helped a great deal, and Jim LaTassa is always ready to lend a hand.

Dennis Acosta the Sales Manager & Isaac in Sales provided oustanding, execellent & professional Service. David Reit and Jim in Service did a great job on minor warranty work on my Tacoma!

Very disappointed! I tried for two days to get in touch with someone about purchasing a vehicle. I asked to speak to a sales manager and then they gave me someone named Fitz who said he was a manager. He was inpatient and was annoyed when I explained how I’ve been trying to speak to someone. He raised his voice and said “excuse me” and was offended. He refused to let me speak to someone else. I hope you record phone calls!

Omg
Manny Rodriguez treat me so nice the deal was great the car is nice above this was amazing experience in dose days with all higher prices LIA Toyota was the greatest dealer I have ever met, the sales and the service is amazing try it for your self

Don't waste your time here. They called me 4 times to schedule an appointment for a "VIP sale event", claiming that the car I wanted was available and I could test drive it. But when I arrived, the car turned out to be sold long ago. The lead time for another car was not available and they told me to come back in April. The person the appointment was scheduled with was not available. The "VIP sale event" with "employee pricing" turned out to be $5,000 above MSRP.

This was the 2nd place my wife and I came to shop for cars and also sucked. Can’t remember the salesman’s name but he looked like he just wanted to chill out for the day. Showed us 1 car and decided to tell us where the other cars we were interested were. Well, they weren’t where he said they were. My wife (who’s pregnant) had to walk a while before we finally found the car we wanted to see. Thanks to the salesman who walked us there and took the time to show us around.ur a star. We obviously left. 0 for 2 so far that day.

Erik Pina was my sales representative and was fantastic. Everything got done quickly and correctly and he kept me informed of progress. Switched to Rockland Toyota from another local dealer and am very happy I did there was 100 percent improvement in overall experience of leasing new car.

I was very pleased with the transaction and experience. Kerry was very amazing, she helped me get the best deal. Thank you so much Kerry! You’ve made my mom very happy with our 2022 RAV4 Prime XSE. Looking forward to coming back to you for my next purchase. Come to Lia Toyota of Rockland! They’ll work with you and help you get the best deal. Look for Kerry.she’s the best!

Just bought a car here beautiful car and really friendly and helpful employees. Thanks to Kerry I’m in a Camry and for a reasonable price. I cannot recommend this dealership enough