Land Rover White Plains

Great buying experience.
Wilmer answered any and all questions even on his day off.
Very happy with my Defender.

Incredible team there, Mario at the service department went above and beyond and did a great job. Hard to believe that this place has the same ownership than LR New Rochelle who treated me like sh.
Avoid New Rochelle at all cost, they made me pay +500$ for a leak search with a car under warranty… and get your service done by White Plains or even better buy your car there, those guys are amazing. Great management!

Had a great experience bringing our Range Rover there for service. David was the best service advisor. Very attentive, helpful and understanding.

My wife and I both get our car serviced here and everyone is amazing. Big shout out to David and Radha in the service dept, they are truely amazing. My only reason to remove one star is their inability to provide loaners since Covid. These cars unfortunately don’t have a Japanese level of reliability and when things do ultimately break down, having a prestige dealership such as this one not able to provide a loaner is a let down. Recently had my RR in for just over a week and had to cough up close to $800 for a rental while the car was in the shop. To the owner: buy some extra loaners! They don’t need to be JLR cars by any means but having a reliable few loaners for people is what sets dealerships apart. That being said we sold my wife’s Jag for a Volvo and that definitely played a part in our decision making.

What an amazing site - great people in an easy location. You can clearly see these guys go above and beyond when it comes to looking after customers

Back in July 2022 I did a 96000 mile service on my 2017 Range Rover sport, absolute gorgeous SUV. However, after about 2 months I got two warning lights that came up on the dashboard one was the oil lamp and the other was a low coolant warning. I called the the service department at Landrover white plains, to my dismay I was brushed off as though these were not important information and valid concerns that required immediate attention. Now, correct me if I am wrong. I spent $1300 for a service that would make my vehicle fit for the road, yet I am being told by a service receptionist that those issues had nothing to do with my service when the service entailed an oil and filter change, fluid top offs as well as a few other things. The two main items which would prevent the vehicle from being damaged were not fulfilled and now I am being told to wait another 9 days for an appointment and told to park the vehicle. This is a crock of you know what. That’s the only car I have that I paid to keep in good running condition and because of their short comings and poor service not to mention the poor customer service they want me to park my car. Not what they claim to be. I wanted to post pictures here but somehow I am not able to.

I had scheduled an appointment for any updates. I was seen early and the appointment was speedy. I was informed that I should also replace my rear brakes, which was part of my warranty and waited a short time for that to get done. I also needed my wipers changed. I was happy with the service as well as the courtesy o received while waiting, staff offering me coffee and water while I wait. I appreciated the timeliness of all the work done as well as the quality. All my needs weee met and I had the rest of my morning to do other things. Very pleased with the service with no out of pocket expense.

Hi if you want a great car I mean a Range Rover, and great service with respect, then this will no doubt be your dealership. I enjoy the experience and liked the truthfulness.

Great dealership with very professional service, Radha was very helpful I would use this Dealership again and again. I fully recommend them to the public. I had such a great experience with servicing my Range Rover. Thank you Radha for all your help. Danny Singh

Great sales and finance team once we resolved the payment method- Raul is an outstanding sales person he drove the car to make sure it rides properly and he inspected the detailers work to insure it was clean - he even did some cleaning himself- truly went beyond the call- I will hire him if I can for any sales role but his passion is cars - Zol was the finance manager and she did everything smoothly and professionally… great team worth driving the extra mile to work with them… I definitely will be back

The jaguar Land Rover in white plains is one of the best service teams, especially Mark the service manager. While I had multiple issues for almost 2 years, when Mark joined the team he assured me that he would take care of all the issues and to just give him a chance. I can say with confidence that if Mark says he will fix the issue it will get resolved. He stayed true to his word and even communicated with me throughout the whole process and kept me up to date with any and all update! Thank you Mark for making my experience such a wonderful and amazing one! You are awesome!

Land Rover White Plains Service team is one of the best out there! They treated me with care and honesty. Very responsive and explained things thoroughly. Thank you David and Justin!

Edgar is one of the most professional customer service professionals that I have ever dealt with in my life. He and his maintenance / service team go out of their way to make sure that the customer is satisfied and they always go the extra mile. Thanks!

Great service as usually, Edgar is a pleasure to work with, upfront and honesty is just a few of his many qualities.

Outstanding customer service, cordial and warm welcoming aptitude. All and any questions were answered fully, and the best was service was never pushy neither intense towards the purchase process. Very patient and passionate staff about the brand, meaning there was no the less understanding of the vehicle and customer needs match. Very happy I stopped by this venue.

Jose Glade was top shelf! I am in the car business, so I’m a pretty big critic. Jose was so on top of everything, made sure everything was done efficiently and correctly. There was an issue with the paperwork, so my delivery was pushed off by a month, but Jose reached out often and his sales manager Chris was extremely helpful and professional as well. It was an amazing experience with Jose and Chris!

We received wonderful service due to the professional and knowledgeable expertise of Edgar in the service department. He kept in constant contact with us, updating us throughout the process. This is not the first time we have dealt with Edgar and we look forward to continuing to work with him in the future.

Harold Mota from White Plains dealership for Land Rover just help me out so much. I did not buy the car from this dealership yes he explained every question I gave him help me far and above what I thought I would get today I am leaving here a very secure person I can’t say enough about Harold’s mota

I loved my car so much, but only 2 weeks after buying a brand new discovery sport, the car stopped while i was driving, it happened every few weeks, And still happening.they kept it at the shop for weeks to have it fixed, the problem happened again and again. I simply bought a brand new car with a major problem. I spoke to their management and have been repeatedly ignored. I will keep warning people to not fall in love with the car and forget about how important the after sale service is, something that you wont find here.
I feel like i bought a cheap car from a cheap toy store.

Service advisor Radha was great. Knowledgeable, friendly and professional. And I got my car back the same day!

Absolutely amazing customer service, sense of urgency and professionalism by Raul Muela. He approached me within 10 minutes of being there and helped narrow down what I was looking for. Paid attention to the details of my experience and openly welcomed my family when I had to bring my kids to close the deal. He has a great deal of knowledge on all vehicles and was able to advise me accordingly. He definitely deserves a raise.

I was nice experience I bought new vehicle. Sales person ronald thomas he treat us good thanks

This review is purely for the chat interaction to schedule a test drive. Went brilliantly ty Andrene

Harold Mota is the best salesman! He is knowledgeable, professional, and careing. He is super accommodating as well! Great team, great dealership!

Horrible post-purchase customer service. I purchased a brand new 2022 Range Rover Westminster from this dealership in December 2021. A few weeks after, we experienced freezing cold temperatures and my vehicle would not start- it only made clicking sounds. I called the dealership, my sales person stated that he would set me up with a service appointment and a loaner vehicle. This was 6 months ago and I still have not heard from him. I also have not called back as the car did eventually turn on the issue was not recurrent. Fast forward to recently, a few days ago the top screen of my vehicle went completely black and I could not see my navigation, use the radio etc. I called and requested a call from a service associate and again days later and no call back. They were happy to sell me a $125,000+ vehicle and now non-existent service. I will also be filing a complaint with the BBB. I will NEVER purchase another vehicle from this dealership.

Had a very satisfying experience here at White Plains Land Rover Jaguar. Right from the start our sales rep was attentive, and maintained a consistent line of communication with us. HAROLD MOTA was excellent and addressed all of our needs pertaining to the sale of our new vehicle. Very professional and knowledgeable, with fantastic follow through. Thanks Harold.

It started off a little Rocky with me coming into the dearlership for my appointment to view my car only to find out the car has been sold an hour before I got there. After a big misunderstanding Jose was able to redeem himself and sold the car I originally came to look at to me!