Lakeshore Hardware & Tool Rental

Staff just left my lawn mower in my driveway. They claim they knocked on door and rang my doorbell but nobody answered so they just decided to leave it with the key still in the ignition. When I called to voice displeasure staff was rude and said they do that with all drop offs. I guess you get what u pay for. Make sure you will be home and keep your eyes out because they don't give u a drop off time just a date and you better hope you are paying attention when they drop off. Glad I don't live an in area where someone would have stolen it because according to Lake Shore they would not have been responsible if someone drove off with it.

The folks who work here are the most helpful people I've ever dealt with. They repaired my blower and hedge trimmer, walked me thru how to winterize it, even were to get non-ethanol fuel. BIG think you

I think it’s important to know that when you make an expensive investment with a dealership, that once you return for maintainence or repairs, you’re taken care of professionally and punctually. At Lakeshore, that’s the case! I came in for a what I thought was a big repair. The men in the shop took care of me with no problem. Stopped what they were doing and got me up and running same day. I am very pleased!

My new mower went in under warranty to the hardware. At first I was told they wouldn’t pick it up because it was to far for them to drive then I was told they would. (3 months of back and forth). There was poor communication, and high service fees. I finally received my mower back after they had it for almost 6 month stating all it needed was a battery, new gas tank, and filters that were NOT covered under my warranty. So I had to pay out of pocket (almost $700!) When I received the mower back and checked the oil before using it, it was bone dry. When I called to question the mechanic, I was told I’d have to call Lowes service to find out if “lakeshores mechanic” had in fact actually put oil in or just simply forgot.
I would not recommend their high priced unsure of services.

DO NOT GO HERE. DO NOT BUY ANYTHING HERE. DO NOT GET ANYTHING FIXED HERE. Everytime I'd bring in my mower to get it fixed, less than a year later they same part broke. And everytime I'd bring it in the answer was "when it left it was working bot our fault" horrid customer service. Told my mower had 1200 hours (when it's literally tracked on the mower at 275) called a liar every step of the way. Disgusted

Staff is extremely knowledgeable and helpful. You can get some very hard to find hardware here (nuts, bolts, etc.).

Took 2 Lawn Mowers in for Overhaul/Service, a Z Turn and a Husqvarna. Originally they said they would change rear tires on Z turn, they didn't, 1 had 3 rows of tread burned off. They left it and said 1 more season. We'll as it turns out, We changed the tire ourselves, it was full of fixaflat. To hard for them. And the mowers were filthy, I would think they would spray them off. The Husqvarna was 800 for some pulleys and belt. Not impressed, and took a month.

Had to get mower tires swapped. Took them a week and charged me 75 bucks to do 4 mower tires. Thought it was exspensive but so is everything now a days.

Called about my snowblower not starting. Setup a day and time to pickup, on time. The tech called explained the service needed, as parts had to be ordered. Gave a timeline as to expected return.on time again. Being the snowblower is 2yrs old, it runs better now than when I purchased it. The personal from beginning to end were outstanding! Will definitely do business with them again in the future.

They fixed a trimmer and a chainsaw for me. Very fair price both work great. Staff is very friendly and has good banter.

I rented an articulating lift to cut down a small pine tree that was too close to power lines feeding my neighbor and my house. The work was performed on Sunday when the renal store was closed which allowed the owner to have the time to check up on me four (4) times during the 2 hours time it took me to cut it down. The owner had no concern about the safety of anything or anyone except the lift which I had insured at the time of rental. The lift itself was never in any danger of being damaged and I myself am very trained and experienced at using these types of lifts being in construction myself. Once the work was finished I took the lift back to drop it off where yet AGAIN I was checked up on by the owner. Never have I ever felt so untrustworthy nor did I give reason or deserve to be treated that way. I always try to support local small businesses but never again will I go back there.

I drive past this place regularly since it's down the street from me and finally decided to stop in because I was tired of giving my money to Big box stores. Unfortunately this place is not really a hardware store so much as it is a tool rental and repair shop. So if you're looking to get your small engine service then this is definitely the place to go, if you are looking to buy some hardware then this is not your spot. Oh so even though they have a sign outside that says screen repair or replacement they do not offer that service anymore.

Do not expect friendly customer service all the staff I've dealt with have had bad attitudes as if your bothering them. The last experience I had I rented a mini skid steer on a Sat which should have been $250.00 however, because I returned it at 6pm instead of 5pm they charged me $407.00. I was told by the associate Nicole it was considered a full weekend rental? Ugh Seriously? Now for the equipment itself it is all super old and worn down some harder to operate with worn tires or trax or just abused terribly. Honestly I wont return I'll go to sun belt tool rental for an extra $10 where counter sales folks are friendly courtious instruct if you need it and all equipment is new and up to date. Maybe with new management and newer equipment Lake Shore tool rental can come up to the standards of its competitors. All I can say to anyone looking to rent from Lake Shore is you've been advised. God bless!

I had a equipment dropped off on a Friday to fix a pipe and and remove some stumps. It was delivered very late so the owner Randy who delivered it said don’t worry we will just pick it up Monday. This apparently was not relayed to his driver because they picked it up Saturday afternoon. (I wasn’t even finished with the project). I call they say they will work with me on another equipment drop off and rental. Cant give me the price because they have to talk to Randy but don’t worry she says. Now they drop of the equipment and the track skips so I parked it I may have put 1.5 hrs on the machine trying to still use it. I called they were closed so I just waited till Monday. Told the driver who picked it up and called. Was told Randy would call me. Randy never called back I tried calling several times with no return. I get a bill in the mail for 800+ That was “paid” using the security deposit. I called again and again nothing but a run around. They act like they are doing you a favor just existing. The girls at the counter are nice enough but this issue was never resolved. Needless to say I will never return and I will pass on my experience.

I go here for all my lawnmower, chainsaw supplies, if they don't have the part in stock for some goofy reason they do whatever it takes to get it in for you, girls up front are awesome to deal with

When it comes to lawn and garden equipment stop here first. Do not go to Home Depot or Lowes. Lakeshore Hardware is hands down the best. Everyone there is friendly and knowledgeable. They will not sell you something you don't need and will make sure all questions ar answered. Very professional people I highly recommend this place.

Shift manager told me rental would be reimbursed on rental if unit was purchased and used the term “As the manager, you have me word this is the case”. Later I called to move the rental due to weather and I was told by a different person that it is not the case. Very bad business. Would rather lose thousands in sales than keep their word. Be ware

Great place to get all your yard machines serviced. Getting backed up because of the season. Very friendly and easy to work with.

First class service.from dealing with people in store front Maria, Heather and Kim, to the delivery people.very outgoing people and bobcat i rented was amazing.only suggestion is get the forestry attachment for it and ill be back to rent for another weekend.good customers take good care of equipment 100% thanks again Joey k's landscaping!

Took our daughter's 4 wheeler in for small engine work. Told me 3 weeks, called 9 days later and said it was ready. Really didn't expect to get a call that fast. Great customer service

They where very friendly and got my snowblower in and looked at and repaired very quickly and even saved me money I will definitely be going back in the future