Koeppel Mazda

Oustanding buying experience at Koppel Mazda!

I had the pleasure of purchasing a vehicle from this dealer. Saleperson Kamal went above and beyond (it was raining all the time) to ensure I choose the perfect car that met all my requirements (no sunroof, low miles). Transparency and dedication to customer satisfaction made the process to buy the most beautiful Mazda CX 5 stress free.
I can't recommended him enough If you are looking for a new car, Kamal was a pleasure to work with you.

Had a wonderful experience buying my CX-5 at Koeppel Mazda thanks to my salesperson John Lam, general sales manager Saiful, and finance manager Tom! They were upfront and honest

John Lam is great sales man, thanks for you have done everything for us! Also thanks to the sales manager Saiful and finance manager Steve who stayed past closing time to help us take the CX-5 home! Highly recommend.

What an amazing experience! Customer service A1! I came all the way from Brooklyn because the level of service was spectacular. I recommend anyone who is looking for a great deal and for a place that isn’t pushy and looking for an easy painless shopping experience to come here. Jonathan was nothing but amazing. He was very detail oriented and patient. I highly recommend. Thanks again Koeppel Mazda

Donnavyn and Ray were amazing at Koeppel Mazda! Super patient and super helpful. See them for all your car buying needs!

Had a great experience getting a car from here. Genesis helped us right from the start and kept in constant communication to get everything situated. Saiful and Tom made the rest of process just as smooth. Would definitely highly recommend them to anyone thinking about getting a new car.

Just went there to inquire about getting a crossbar installation for my mazda c9 2017. CROSS BARS
Part Number: 00008LN11 is only $199.95 and the installation is gioing to cost $360. The installation cost more than the crossbar! What a RIP OFF!

Where do I start! I came in to trade off my 2018 mazda 6 signature and wanted to get an idea of how the process was Chris, shireat and stephanie were more than Amazing! They helped me out so much as far as numbers, feelings comfortable in what was my next step and just overall making the experience amazing, they were patient with me and answered every single question I had. Overall it was an amazing experience deff love this dealership and the people that work there.

Had the best experience today! Everything went smoothly! Definitely recommend coming here!

Ordered a car from them and waited two months but never arrived. I suspect they may have resold the car to someone else instead. Full story below:

Sat down with the Manager Ben and Sales Rep Dibeen on April and placed a deposit for a mazda 3 preferred. Both manager and sale rep quoted and estimated 1-2 months for the cars arrive. Fast forward a month later, I hear nothing from them, not even a chirp. I reached out to the sales rep for an update and he texted back May 4th as an arrival date. Everything went great until the day before pick up. There was no communication whatsover such as when to come pick it up, what's needed, etc. I'm glad I checked in the day before because when the manager asks you to call it means sht went down. Long story short, they have no idea where my car is, or when it'd arrive. The manager Ben said he had no idea why the time frame was quoted but the dude was there at the table too when I signed for the car and also quoted 1-2 months.

The manager had the audacity to offer me a hatchback for 1200$ more. Not even the same price but wanted me to pay more? For a car I didn't even want? Is this a bait and switch? For 2 months they played this game and wasted another month of my time to return my deposit. I had to make multiple calls and threaten to report them before my deposit was returned. Absolute miserable of a dealer. Not sure why they treated me like this when I was so patient and was ready to buy the car. I can only assume they received a higher bidder and didn't want me as a client anymore. Shady fking dealer BEWARNED!

Sagar and Steve were of great help, gave me the best price. Was so friendly and helpful with me, as well as patient. I wouldn’t recommend any other place. Thank you

Went today and picked up my new car. James was great and the process was smooth! I would definitely be back and recommend others to get their cars here. Thanks Koeppel Mazda!

Made an appointment with Koeppel Mazda for a used car after about 3 months of shopping around and dealing with horrible dealerships and salespeople. I spoke to Chris from the used car dealership, which works jointly with the new car Koeppel Mazda dealership but across the street. He was really nice over the phone and when I went in for a test drive, he answered all my questions and explained everything in detail - and whatever he couldn’t answer, he asked his finance manager (who also was amazing but sadly I can’t remember her name) and she would then explain things to me. This was my first time buying a car and I made sure I bought from a reputable place - I was able to get a similar loan and APR from the dealership as I was from my credit union, so I went with the dealership and drove the car off the lot that same day. The final purchase price was very close to the number i received on the phone, and the difference was only about $53 dollars. Only fees that were charged were taxes which are 8% for NY and registration fees for the DMV. The whole process took about 3 hours but very well worth the outcome. I had a great experience and even the salespeople who were not directly making a deal with me helped me out when I was figuring things out for the car and everyone was very personable and relatable. 100% would recommend this dealership based on my experience, and I hope everything goes smoothly when I have to take the car to get serviced.

The service department forgot to order the part that was needed for my car. And the man who did the check-in didn't seem to be especially sorry about it. More like could have cared less.

To make things worse, he was unaware of the problem until I came back from walking around the neighborhood.

A much better choice would be Riley Mazda in Stamford CT. The drive from Manhattan is only a bit longer, and well worth it!

Kamal helped us pick out my daughter’s car. He was knowledgeable and extremely helpful. I highly recommend going here for a car.

Would not recommend this dealership. They would not tell us the price of the car after asking numerous times. It became so frustrating we eventually had to leave. After getting a pre-approved deal online through their website, we went back the next day to put down a security deposit. We showed them the deal we were offered but they would not confirm it. Finally when I insisted they confirm we are agreeing to the deal offered online (and now after we have already paid the deposit of course) they tell us no, that there is a “glitch” in the website and they will not honor the deal. Come on. They have been shady since the beginning. I just don’t believe them about the “glitch”. Sounds completely made up. Even if it’s not, they should have honored it. Very disappointed.

Great Experience at this location, Saiful Islam, was excellent with explaining everything in detail to me and my wife. We were very satisfied with our purchase. If your looking for good service this is the spot.

Very pleasant experience receiving a tour & test drive with Sagar who’s super fun and enthusiastic and professional.
Will definitely come back to check newer models.

Super late post. I was looking for a car back in June 2021. I was somewhat interested in the CX3 but wasn’t set on it. I went to check the car out and was greeted by Manny who basically sold me the car. He is transparent with pricing, very patient, and answered all my questions. You won’t feel cheated or looked down upon when you work with him. I always believe a salesman can make or break your car buying experience. My family and I have always been a Toyota fan, but because of Manny I’m now a Mazda fan!

From start to finish our experience at Koeppel Mazda was Excellent! Melissa did an amazing job of locating a car for us and putting us in touch with Christian and team who helped us trade our car in and purchase a CX-5! Sherrette was terrific to work with on finances. Everyone was professional and we couldn’t have been happier! Would definitely recommend and purchase again if the opportunity arises! Keep up the fantastic work!

Went to service my mazda cx-5 and cassandra my service advisor did a phenomenal job,
shes friendly, professional and time efficient got my car out of the service department in no time.explainations about my vehicle that was recommended was very clear, technicians were great in
video presentation and staff was awesome

Manny Aguilar

I had a great experience purchasing my new CX-30. Sagar is the best! He found the car I was looking for, so I didn’t have to wait long for it. He got me a fair price and was extremely helpful during the whole process. I highly recommend checking this place out if you’re looking for a new car

I had a great experience at Koeppel Mazda thank’s to Sagar. He was extremely helpful and gave me the best first experience of purchasing my first car. He understood my needs and was able to deliver. Also, didn’t have me there all day and made sure I was happy with my decision. I definitely recommend Sagar when going to Koeppel Mazda.

Cassandra my service advisor took excellent care of me as always when I brought my car in to be fixed. She always puts a smile on my face whenever I'm in a bad mood when something goes wrong on my vehicle. Always going the extra mile. She is the best.

Great experience! Miguel had my car ready upfront when I came for pick up and jerry the technician changed my fob batteries and changed my registration sticker.

It was my first time at the Mazda service center and it was the best experience I've ever had at any dealer service center. The people that work there were really informative, very helpful, very friendly, and the best part was that they worked on my vehicle very fast. I waited for my vehicle and I was out in about an hour and a half, which to me was a great time compared to 10 hour wait time at other dealers like paragon Honda. And to top it off the service center/ showroom and restroom were really clean. Thank you koeppel Mazda for the special treatment you guys are great!

My GF just purchased her first car and we had a great experience dealing with Kamal Pokhrel and the Koeppel Mazda team! As we are new to the Mazda brand, we went in just for some information and Kamal introduced us to several models. They didn't have the right spec at the right price point on the first visit but over the course of a few weeks Kamal kept in touch with details of new inventory at a price point which worked for us, he was very patient, wasn't pushy and we happily took delivery of a CX5 Touring!

I bought my used Mazda about a week ago from Koeppel. I thoroughly enjoyed working with Nigel & Sherette. I drove from Connecticut to locate the car I wanted & these 2 made the trip well work it. Thank you so much Nigel & Sherette!

Went to Koeppel Mazda looking to purchase a pre-owned and trade -in my vehicle. Walking in I met Nigel and he showed me a car I wanted and was very happy with his work and effort. Working with Nigel and Sherette was a wonderful experience Sherette get me approved with low interest rate so that I can afford a car.thanks the team at Koeppel Mazda.

We just leased our first Mazda from Koeppel Mazda on Northern Boulevard.

What an amazing experience from start to finish! Everyone is so friendly, curteous and professional. The receptionist, our salesperson Sagar, the finance manager and the GSM Saiful - each made sure that all of our questions were answered and our needs were met.

This was more than a sales transaction, we felt like they actually cared, and they wanted us to leave happy. Great job everyone, we will definitely be back and recommend this place to our friends and family!

77-12 northern Blvd, Queens, NY 11372

Customer services was amazing! Our salesperson, Jonathan Stenger, was awesome, he was attentive, patient and accommodating to our needs, and the manager Ray Mosquera is the man who honor his word as promised. Financing also was efficient. Everyone we interacted were friendly and professional. Me and my wife felt comfortable and confident buying our lovely CX5 from here.
Would highly recommend this location.
Thank you all to help us through the process we were facing the situation.

After my Mustang's brakes gave out on me on the highway I knew it was time for me to get a new car. I set my mind on something reliable and packed with safety features, not to mention would provide me with better mpg than the ol' stang. I felt that the Mazda CX-30 was, in my opinion, a great mix between safety and practicality but I had never purchased a new vehicle before.
Zia Din at Koeppel Mazda made me feel very welcomed, comfortable and taken care of from the moment I entered until I pulled off with my CX-30. Although it was a big purchase he made me feel no pressure. It never felt as though he was trying to upsell me or get over on me. Not like I was simply a sale to be made. He was knowledgable and helpful and is a very interesting man on a personal level. I felt as though he was looking out for my best interest. My mother was so pleased with the level of customer service and the overall process of shopping with Koeppel Mazda that she intends to comeback for a new ride of her own in the coming months.
Definitely one of the best buying experiences Ive had in a while and would certainly recommend to anyone in the market for a new vehicle.

I received professional and efficient service in the service department. My advisor was Donna who was very helpful, knowledgeable and friendly. I liked the video from the mechanic who was evaluating my car. I feel as though I can trust these people with the care and maintenance of my car.

Look for Johnathan Stenger, he is the man! Very helpful and you will be surprised by his professionalism. And other staffers are very friendly too, no pressure at all.

Service department reps do not listen and will not answer questions and become rude when you point out their unprofessional behavior. I will explain to them what I need but they will not give me any feedback after the service is done. The whole bunch think that they are doing me a favor for existing. SMH. This has happened before and I will not purchase another Mazda again because of not being able to have a good experience at their service department.

I had an appointment scheduled for this 8AM this morning since last week to bring the car for electrical diagnostics. It was in the location where I purchased the car and that was the second car and leased car twice with this location. The issues I listed to person that took the appointment down were following: rear view camera malfunctioning, infotainment, USB, Bluetooth not working. When I was scheduling an appointment I was told it’s electrical issue and diagnostic will be 15 min while-I- wait process. This morning upon dropping off the car I was told I have to leave the car, diagnostics will take much longer. So I left my car and spend $20 on cab back home. At 2 PM I he ent heard back from Miguel who took the car in, so I texted him for status update. He called me few minutes later saying car will not be serviced today and I have an option to keep it there till tomorrow or pick it up. When I confronted Miguel he said he has explains all that to me that morning- which he did not. I asked for manager. He stated service take a long time, not every technician is capable and tomorrow around 2 PM they “should” have some news on the car if I leave it. I explain to him the incurred costs of taxi rides and impact to my work schedule-I drive to work-he was indifferent. That is not the service I expected. Very disappointed and honestly after the issues that I’m experiencing with the car and service quality on top of that (service due to issue that’s not caused by me/user) I will reconsider purchasing, leasing and recommending Mazda

Thanks Raul Jiminian for remarkable customer service. It was a busy day in a tight market and Raul went out of his way to exude the patience, care, and integrity that I needed. I am appreciative of his extraordinary service and, because of this, will return to Koeppel.

Very Rude service advisors. Cassandra and Todd doesn’t know how to talk or deal with customers.they will cut you off, they can hung up the phone while you are talking to them.dealership will rip you off asking for lot of $$$ over nothing. Service advisor manager is even worse. Certainly big no and I don’t recommend for any one. Now I know the value of my dealership in naperville Illinois, Customer service over there is hundred time better ;)

They are very professional and courteous. I have been in the mazda family for 4 years now and I'm currently with my second lease. I was welcomed by Raul Jiminian, an excellent sales consultant that tells it like it is. He is very professional and quick to respond if there are any issues or questions I've had. The service department is also helpful and willing to accommodate me if there are any emergencies. I have no complaints and I'm happy with their professionalism.