Hempstead Ford

With current day internet car shopping, I am usually entering the dealership to do the transaction. Hempstead for was efficient, professional and quick. I have always dreaded car buying. I would use Hempstead again in a heart beat. The experience was painless

Great and professional service, knowledgeable customer relations, I love my 2024 Edge ST ride…

Have leased multiple vehicles from Hempstead Lincoln during the past three decades. Completely satisfied with the experience and highly recommend them for your consideration.

This dealership provided great service!
very satisfied with my purchasing experience and also with their service department.

I am very pleased with the service I received from Hempstead Ford. Their service of pick up and drop off, is one of the best options I’ve ever experienced. Their drivers were courteous and very respectful of my concern as well as the vehicle. My repairs were attended to quickly and the vehicle was returned. Great Service Hempstead.

Great experience. Easy and friendly team and our sales rep, John, was fantastic. Will be going back in future.

Worked with John at Hempstead Ford and he was very reliable and helpful. Brought my car in for general maintenance and rear camera issues. Technicians provided a thorough diagnosis of an older vehicle (2013 Explorer). Car is driving much smoother now (wheel alignment) and AC is working MUCH better (coolant maintenance). Camera is on backorder, but will return to get that addressed when parts are available. Turnaround time was extremely reasonable as well = 1.5 days.

Followup: Camera came in and was installed in less than 1/2 a day. Ford even offered to drive back to my home so I did not have to walk. Excellent working with John.

Excellent place and the gentleman who worked on my car, Bill's his name.he is phenomenal!

Professional, friendly service. Dennis answered every question in detail. The entire process of selecting my car, completing the forms and financing went smoothly and quickly.

If I could give zero starts I would! My service advisor Michael needs to find a new job. He is unprofessional and lacks the skills to be in the service industry. I dropped my truck off on a Saturday and left for vacation. Told him that I need get fix 2 scratched rims, check all four tires, oil change, look at all recalls, fix squeaky belt, and an auto butler. He emailed me on Tuesday while on vacation to tell me that my brakes needed to get done. I asked him how much it would cost. He quoted me $475. I told him to go ahead and do it. Two days later I asked him what was going on with my truck and will it be ready by Saturday, his response was. ” coming for wheels tomorrow. ” I replied with is my truck going to be ready by Saturday I still need the auto butler. On Saturday morning after I got home from my trip I called the office to find out what was going on. He told me that the rims came back on Friday, but they cannot do the auto butler until three days after. Apparently, you can’t wash the car until three days after the rims come back. With this being said, why not put in for the rims to get done first and foremost. While the rims are being done, you could’ve done all the other things that was on the list so by the time the rims come back you could wait to three days and then do the other Butler, it’s not rocket science. You should know your job and communicate information appropriately. I decided not to get the auto butler. I just needed my truck so, on Saturday when I went to pick up my truck, I saw Michael. He handed me a bill for over $900. The issue with the bill is that the $475 quote actuality came up to $775. When I asked him why he said you have to include labor.why didn’t he quote me parts and labor? That would be to easy and make sense, that’s why. No sense of urgency, and he barely even spoke with me when I came to pick up the truck. Some people just need to find a new job and he definitely is one of them.

I am 100% satisfied with the service I received at Hempstead Ford, I am a long term customer, I always receive the most respect, great customer service! Thank you Hempstead Ford for your ongoing dedication.

Service drop off was very fast and staff was pleasant and very welcoming. This dealer performs the auto butler service which is great.

Always professional. Nice facility to wait. Charlie is the best. Keep up the good work. Thank you.

Always friendly service and get work finished in timely manner. Karen and John are always helpful.

I feel like I walk into a place selling luxurious cars that far away beyond my affordability. The sales only ask what is your budget and nothing else. Nothing relevant except money. I went to crown ford next day, they are extremely helpful. I am not sure what's going on makes ford Hempstead so pround (arrogant), chip shortage? Ford reputation? I am still not getting it.

Incompetence doesn’t begin to cover it, from my experience, with this Service Center. My brakes failed while driving 3 weeks after a 5000 mile service. According to the Manager, “It’s a hose, it happens. ” Very comforting. And the quote I received for a potential repair? Add “highway robbery” to the list.

On Saturday July 31st, 2021, as usual I took my Continental to Hempstead Ford for regular service. Mr. Richard Fiedler was extremely nice and I do appreciate his professionalism.

My salesman JC was great and friendly…. He listened to me and help me in all the ways he could… look forward to do business with him again… love my ford scape 2017

Great sales man JC Crescenzo, second vehicle I bought from him. But because of the Covit still on, JC could not sit in the truck with me. Still learning all the details, basically I have to learn all myself. Other than that I totally understand, I just love the F150 Lariat. Hempstead Ford is a beautiful place. I already have had dealings with the shop with first car. Absolutely no complaints at all. I'm very pleased with everyone and everything at Hempstead Ford.

Most absurd service scheduling process I have ever experienced hands down. 16 days out to get an oil change for your car - crazy. Also if you have anew vehicle make sure your know your VIN number or else you can’t schedule - after you have to repeat it 3 times they finally tell you the first appointment is in 2 months but they can possibly squeeze you in in 16 days.

Very professional Customer Service. Richard, you are the best. Thank you very much for taking great care of my car.

Service went well until the valet employee mishandled my mustang and ruined my front chin splitter. He was not mindful of the bumpy roads in the Hempstead Ford parking lot and I saw not only my rims hit deep into the lumps and bumps in the parking lot but most importantly, saw my chin splitter scrape really hard.

Paint has now chipped on the splitter. When I informed the valet of his mishandling on my car he brushed it off and walked away. I told the service reps I had to leave the place by 1030 for a prior commitment and therefore due to timing I was unable to let his managers know of this mishap. Extremely disappointed.

Service Center experience was excellent and efficient. Oil change, tires rotated, vehicle inspected and a car wash. All covered and everyone one was very nice.

Hempstead Ford did a great job on my 10,000 mile checkup and my scratched wheels. They kept me informed throughout the process.
I thank everybody at Ford for taking such good care of my car.

I have been bringing my car to this dealership for many years. Everyone is attentive and polite. I deal mostly with Karen who understands my car and the need to have it in always in peak running condition. Work is scheduled and completed in a timely manner. Time varies each visit depending on the amount of work to be performed.
I purchased a new Ford Edge in December and the vehicle is great. The vehicle was in for routine maintenance and the auto butler treatment. Result was the vehicle is now showroom quality.

Hempstead Ford delivers a quality auto purchase experience. The sales team will match you to a vehicle that will meet your wants and needs. In general, the staff is pleasant and respectful, as well as efficient. Many thanks to the team at Hempstead Ford.

I have a potentially dangerous issue with my car and the service department said i have to wait 2 months for an appointment. God forbid something happens while im driving - they dont care. The customer service rep was extremely rude and didnt care. I would NEVER go to this dealership or really any in the area because they are all the worst customer service.

The staff at Hempstead Ford was amazing and very accommodating. The remote buying experience was extremely professional; specifically Stan Peddle went over and beyond to make communication easy and made my family and I feel confident about our purchase. I would highly recommend this dealership and commend them for their customer service overall.

Stan very Knowledgeable Very Nice Army Vet My Son Is on Leave From Army Needed A Vehicle Wish They Were Able To Do More For Service men and Women

Edited 6/25/21:
After hearing about the issue I was having, Kevin reached out and took care of it fast and easy within couple of minutes. Issue resolved thank you Kevin.

Original:
Went to get my oil change and they push that car needs to be inspected for much more. Ended up with a bill over $1000. I thought they had cover everything, got home and noticed the check engine light is lit up. Called them to get a follow up but now they said the specific tech is only available during the weekday. I'm upset that they overcharged for nonsense and now want me to miss a day of work and to pay again to get it serviced for the engine which they supposedly had checked. What a ripped off, after years of going here, not doing business with them again.

I went today to get an oil change and an inspection as well as a wheel alignment. The service went well. The rep was also helpful. However, the guy that was in charge of the valet to bring out the cars was very irresponsible with my mustang. He was not careful when driving over the lumps/bumps and pot holes in the Hempstead Ford parking lot, resulting in my front splitter scraping. The paint has now began cracking.

Unfortunately this is an aftermarket part that cost up to 1000 dollars (prep, paint, etc). When I told the individual about it, he shrugged it off and didn’t seem to care. I will most likely not bring my car back here for my next service or will require them to have me drive my car around the lot since they are absolutely careless with the car.

Easy to service the vehicle with the pick up service and leaving the loaner to use until the redelivery. No one has the time to do even these important things with our busy lives and with this convenience it’s much less stressful. It’s the only way to go once you experience it.

We received excellent service. Our advisor Richard Fielder is very gentle and polite. He is well experienced. St. John's Mar Thoma Church is grateful to him.

Hempstead Ford servicing department is a nightmare to deal with. There was absolutely nothing that went well with my service experience with Hempstead Ford. They kept my SUV for a week and still could not fixed it, they wanted to keep my vehicle for longer without providing a loner, I inform them that I needed my vehicle, so they could either provide me with an emergency loner or I would need my vehicle back. I was told that they will call me back when a loner was available so that they can fix the car, its being one week now and no updates or no call back. My vehicle still has the error, and nothing is being done. This is not the first time we as a household has had bad experience with Hempstead Ford, we had a truck and it was the same drama when it comes to servicing, I taught ford was supposed to be reliable apparently not. Hempstead Ford is the worse to have to deal with. I have to return my SUV in November and I can't wait for that so I can be done with Hempstead Ford. Take your business to some other Ford, this one is just unprofessional and simply unpleasant to deal with.

I wanted a 2017 MKC Reserve with reasonably low mileage, I found my dream car at two other Lincoln dealerships, but both wanted to charge additional finance fee of 1000 over listed price. I was paying cash.
Luckily I found Hempstead Lincoln and JC in the preowned division.
Right from the start JC was up front about pricing and the car I wanted.
Unfortunately the car I wanted had a hold by another client. JC promised to keep looking for me. Two days later JC called to say the other client did not take the car. 3 days later I drove off in the car I wanted.
JC is the best

Maria Almeida in the service Department is awesome! I continue leasing vehicles from Hempstead ford due to the outstanding service I receive. Cant imagine going anywhere else.

Great and friendly service.
Absolutely the best service I have received ever.

Service tech John was very friendly and addressed all my concerns.

John Miolla has been my go-to dealer for years! Higly recommended, extremely knowledgeable and I will forever refer him and will be using John in the future. Thank you John for making all of my transactions seemless.

Outstanding service. Not only was the issue corrected, but the advisor determined that my pre-owned Explorer should had been sold without upgrading a particular part, which she then arranged for at no cost. And a service that I had lost the paperwork for was nonetheless performed, at no cost, and done beautifully. Probably the best dealer service experience I ever had.

Service was seamless, even in these Covid times. Easy to make appt, check in and great communication with Service coordinator. Car Wash was offered and communications were via email and text, besides in person.

HEMPSTEAD FORD DID A GREAT JOB! The car was taken care of. The entire staff goes above & beyond!
October 19,2020
My 2016 FORD ESCAPE: WAS due for service. I brought it in, The service dept fixed my car. I have an extended warranty FOOD TOOK CARE of EVERYTHING! - EVERY PERSON -went ABOVE & BEYOND!

I was very satisfied with my Service Advisor, Karen. She was very knowledgeable and courteous. She had called when the car was finished and that the valet service would be bringing my car back.

They are GREAT! Purchasing my new car from them was a walk in the park. They made my purchase fast and easy without any hidden fees. Shout out to the salesperson by the name of Frank, thank you.

Best decision I've made in 20yrs of leasing. The staff is patient, courteous, professional, and extremely knowledgeable. Dimitri is my new auto Guru. A very polished professional. Thank you Ford Lincoln Hempstead, I know I'm in good hands, and couldn't be any happier with my new Nautilus.

We've been buying and leasing cars and pickup truck at Hempstead
Ford for many years now. Great service, great people. We especially
want to thank Thomas for helping us trough the years.

Second time using this dealer for a lease on an Explorer. Worked with John Berto both times, and he is such a pleasure to work with. The incentives on the trim we got were great.

Fantastic pain free dealer, made the deal such a pleasure. I'm so happy with my Ford Explorer, thank you John, Karen and bobby.

Terrible experience. Paid registration fees, but dealer never helped me get it done. Temporary registration expired and now I can’t drive my car on the road legally. They won’t help me get a replacement. Disappointing service.

Carter was amazing! Made the process smooth and easy. The dealership is extremely neat, clean, and welcoming. This is my 4th Ford and the best experience I've had yet! Will continue to come back here for all my buying and service needs. Thank you Hempstead Ford Team!

Service and Staff are amazing. Kept their promise, stated they would have us out in 2 1/2 hours or less! Sure enough out in 1 1/2, fair honest prices, everything explained, it was even relaxing sitting in the waiting room. Keep up the good work.