Gerber Collision & Glass

They are polite as they assist customers with their vehicle needs being repaired if possible in a timely manner.

Great work and service. They went above and beyond normal service to make me happy. The people are wonderful. Most important is that did the repair in the lead time that was quoted. Got me in three weeks after my accident, quicker than any other collision shop I called.

I was in car accident my vehicle was hit by another driver. Door panel was replaced but there was some kind of glass film on my windshield s, I took it back to have them clean it. I go back to see, and it's still showing some figures written on right passenger side through my window. Shows me they did take good care my care while they were supposing doing repairs. And I think most of them is just goofing off, and learning how to get the job done cheap as possible or quick so they can get paid. I don't think they really gave me my front wheel alignment, that was due to accident either.

My wife's vehicle is currently in the shop at Gerber. She had to wait 2 months for an appointment for the work. We delivered the car at the appointed time which was 3 days ago. They have not started to work on the car. The work was supposed to be complete tomorrow. Now it won't be complete until sometime next week. Why would Gerber not have just rescheduled the work? This is a terribly managed outfit. I would not recommend them at all.

Response to owner-please send me a direct message with your contact info and then we can talk. I don't want to post the info you request.

Initially had an unpleasant experience with Gerber in this location but Andy (the GM) and the team collectively all worked together to turn my experience into a pleasant one. Repairs definitely took a lot longer than I expected and had to go back to have them fix my AC after they finished and returned my truck but they prioritized and acted with a sense of urgency and it definitely shows how hard they work to make things right even though there were errors and mistakes made in the beginning. Overall, very impressed with their level of professionalism and their dedication to customer service. Would recommend them to others and I won't even hesitate to use them again in the future despite what happened in the beginning.

Can't say enough good things about Gerber so far. Matt at the Gates location is especially helpful and knowledgeable. The job is not complete as I write this review, but if their work is a quarter-good as the service, the repair will be perfection.

Hi stopped in to ask for some touch up paint for my car and the guy came out and we talked then he took my car in the shop and fixed it and it looks brand new very nice people there the guy who fixed it very nice thank you again for everything your the best

I recently took my car in to have some body work done. Everyone I spoke to from the time I dropped my car off to the time I picked it up could not have been nicer or more professional. I am very happy with the work they did, in addition to how great the inside looked. I also was able to take advantage of their offer to get a ride home when I dropped the car off. I would definitely recommend them, as I also went there on a recommendation.

I took my mom's vehicle there to be repaired after an accident I spoke with Andrew there to drop off my vehicle after it was towed there he was the most respectful and coolest guy I have ever spoken to in regards to customer service I was very happy please go see him there you won't be disappointed

I'm not too happy with service. I made an appointment to get car fixed. They got me in quickly a month ago. They took pictures and said will be in touch. The only communication was me calling them to see the progress. All I was told the first time I called was that the part was on back order. I waited and waited to hear from them. I reached out twice and both times was told that the person who was handling my car would call me back. I have yet to hear anything. I have decided to go elsewhere. Should not be that difficult to reach out to me especially when I am the customer, and I'm trying to give you business.

They fixed my vehicle, with the quickness and it didn't cost a arm & leg. I was pleased with their work.
I AM A VERY PICKY PERSON
They even wash and vacuumed my vehicle.

I hadn't had my car in about 5 weeks when I picked it up after hours it wouldn't start and air tire symbol was on. Overall my experience was pretty good they kept me notified about the part that was on back order.

I always bring my cars there. They always do a great job. My car looks new again! No longer damaged.

I had a pleasant experience with agent regarding my consultation. When I'm ready to have any work done I will definitely go back.

I want to thank Gerber collision for their friendly staff, a comfortable waiting room and a job well done with my vehicle. I've already recommended someone to Gerber collision.