Gerber Collision & Glass

Efficient, thorough and courteous. Gerber repaired car after it was side swiped. The work looks like the car is brand new! They even detailed the inside and washed the exterior!
I would highly recommend Gerber on Elmgrove Rd, Rochester for collision repair.

I brought my SUV to the Elmgrove location for some minor damage. Amazing customer service and high quality repairs! The staff was easy to work with and obtain a detailed quote. Scheduled repair appointment and everything was completed on time. Matched my paint perfectly! The staff kept me up-to-date with everything! Highly recommend the Elmgrove location!

I had my car repaired after a hit and run in the mall parking lot. The work was done as expected and looks nice. However, at the dealer's for an oil change I found out they removed the battery and never reinstalled it properly. It is missing a bracket and several bolts. Very disappointed that they didn't pay attention to details.

I had to have work done due to an accident. I was brought in the ship earlier than expected. The work was completed before my expected date. Chris was very professional and kept in great contact with me during the process. Answered all of my questions and concerns. The vehicle was very clean, cleaner than when i brought it in
i didn't expect that and it was a pleasant surprise. I highly recommend this place if you need any work done. Chris is my go to guy for any of my body work needs.

Chris and the entire crew were great to work with as I was going through a very difficult time!

Service review not sent to me.
I am a customer recently. Oct 22. Dan I give him a 10.

T. Beaulieu

By far, these folks are OUTSTANDING! I can't say enough of how grateful I am for Kyle! His warm, calm, patient, caring & friendly demeanor allowed me to feel safe & secure & comfortable while my vehicle was with their collision department. He most definitely deserves my 5 stars! And then some!

All I have to say is A+ service and communication, walked me through a very trying and stressful time after a bad accident. It took a while to get my daughter's car fixed but it was so worth it you would never know it was even damaged! Thank you again Gerber!

They did a great job on my husbands truck, I accidentally hit a post while trying to exit a parking garage. The truck looks fantastic very happy with the job they did on the truck. Would recommend them to anyone very professional with the handling of the vehicle

I had them perform some minor body work for my car recently.

When my vehicle was done and I went to do the pick up, I could NOT find my car in the parking lot, where it should have been. We later found out. Someone (Very likely, one of their employees) stole my vehicle for the weekend and drove it over 200 miles (where they went and what they did, is still a mystery)
Brought the vehicle back a mess.
We called the police to report what happened, but no one was held accountable. (The cameras outside the business directed at the parking lot, has issues and are not operable)

In addition to that, the repair done on the car was done terribly. They had to bring it back, and redo some of it.

The way this situation was dealt with by Gerber Collision was unacceptable. I did not feel that anyone working their or management was sincere about what occurred, and I received Zero compensation for what happened, All I got was “I’m Sorry”

I would NOT ever recommend, that your vehicle should be taken to any Gerber Collision locations, I will never do business with them again.

I have done business at this location when they were NuLook Collision, and that was a much better experience than this. Its definitely not the same!

Nicholas did good job by communicating with me everyday for updates about my suv. He was very understanding what happened to my suv. My suv is fine but someone stole catalytic converters from under my suv. This place is must have on my list for whenever happens to my suv for future repairs! They are best and ensure check everything before final steps. When I came to pick up my suv and they did cleaned whole thing inside and washed my suv! Highly recommend to this place!

Great customer service. Good hearted people and they know what they are doing. 10 stars for everyone at Gerber in gates.

I picked my car up today 9/28/21, and it is so beautiful and looks amazing. I worked with Matt he was my insurance adjuster and he kept me posted every step of the way he was very kind and helpful in every way! Thank you so much Matt. However, the girls that are at the desk are very rude with no smile or thank you or no your welcome when I said thank you. So unprofessional.they definitely need new receptionist that enjoy their jobs! Other than that my car is amazing Matt was so very awesome to me and I am very pleased with my car.

Worked with Chris. They did a great job! Even covered a rental when time ran over. Would recommend.

I have had repairs done twice at nu look. Their body work comes out looking great. The second time I had a problem with my blind spot detector. I worked with Kristen Tubiolo who helped rent me a car while they corrected the issue. By the end of the day I was back in my car and they even gave me a wegmans gift card for my trouble! Customer for life, thanks to everyone at the elm grove nu look for being part of a great business!