Fenix Parts Queensbury (Formerly Jerry Brown's Auto Parts)

My business Primeau's Autobody has been dealing with Jerry Brown's for many years. The used parts are always in excellent condition and when there is an issue it's always rectified immediately. Shout out to Rich always on top of everything and a pleasure doing business with.

I've been ordering parts from Rich for years, he's very knowledgeable, friendly, and easy to work with. Rich is my go-to guy for anything Fenix offers, he's absolutely one of the best!

Great Customer Experience!
Rich, the service you provided was very friendly, polite, and professional!
Thank you!

Rich B is the man! They are very helpful and reasonably priced. They take the extra step to make sure it's right and in good condition.

Literally the smoothest, easiest, kindest experience that could be had. Great when people actually know their business. Thanks Rich

He was willing to wait with you and help us understand the situation better. Thank you very much Rich

Lex was very helpful. He was clearly knowledgeable and was able Les was very helpful. He was clearly knowledgeable and was able to help me get the parts I needed. Definitely recommend him if you're looking for car parts.to help me get the parts I needed. Definitely recommend him if you're looking for car parts.

Highly disappointed in the lack of care that is given when dealing with customer parts, especially body parts. I ordered a A 000 hood and confirmed that there was no damage prior to purchasing. Yesterday when I picked up my part it looked like someone dropped a brick on the part and most of the paint around the edges were missing. The guy at the counter confirmed that the hood I purchase was a undamaged piece and that stuff like this happens when shipping.

Absolutely horrible
We called at 8am on Wednesday morning for a Donut tire. We were told it would be available that afternoon. Then we were told Thursday morning before 9am! At 830 we called before we drove out there and we were told it was still under the vehicle give them 40 mins. We waited an hour at 930 we were told another hour. Now it's 11am and my husband is mad he drove there to wait thinking if he was there it would get done faster he was told 10 minutes. The guy was going to get it.
It is Noon and we finally have the tire but we missed an appointment we had at 11am.

“Hi. Can I have a steel wheel? ”

“Sure. But we’re going to bring a donut out first, be confused by our own mistake, tell you the wheel isn’t out back and is at another facility. We’re also going to call you tomorrow and leave a message saying it’s here. But when you get here and wait 20 minutes I’ll then inform you that it’s actually on a truck on its way here today but not actually that day but the next day and I won’t call you back when it gets here, even if it does and will charge you double the price everywhere else will. ”

Oh hey while you we’re wasting my time for some really unprofessional and unknown reasons…not sure why…never had an issue when it was Jerry Brown’s… I went to PlanIt Salvage in Ballston Spa and had the wheel replaced at Midas in Saratoga Springs before you finished your lunch that day. That was some sad customer service right there.

Bought junk axles! Sad you don't get cash back on return. Gotta wait weeks for check in the mail.

750$? For a used k frame for my car I got a brand new one on the way from auto saver Ford. For 360$ not to mention the lies and dishonesty with me telling me my part was being pulled from a vehicle when they gave me the wrong part that was sitting on a shelf I advise all of anyone who reads this to please use better resources i will never step foot in there again

Great customer service I called rich half a dozen times with a bunch of questions and he was always pleasant and helpful!

Very quick response to questions. Also provided pictures of the item in question which was very helpful.

The reason I'm giving this place a 4 is, they kind of screw around with you a little on the prices. Almost non negotiable, but, they are VERY GOOD at what they do. I live about two hours away and will go out of my way to go there for parts and have not been disappointed yet!

I always try to work with Fenix! They seem to have very clean Used parts.
Lex Seymour is the go to guy for ordering parts. He makes it an easy process for ordering and finding parts. He will always go the extra mile for finding what you need or working with us to make it work.
He also makes it easier to deal with someone that is super friendly and out going! Thanks Fenix team!

Brian helped the transaction go smooth. He was very professional. And the price saved me a bunch of money!

Quick and to the point. Rich was knowledgeable, very helpful and did exactly what he said he would do. Highly recommend him and the company.

Rich is an AMAZING guy. I have done business with and his service, his support is TOP NOTCH. Will surely do more business with him near future.

Austin really made my experience worth while in getting parts for my car, got me fair pricing with great quality parts.

I had a good experience with this place. Austin seemed to know his stuff. I'd recommend and will be back.

Great service from Brandon at Jerry Brown's. He gave me all i needed, in a timely, professional manner!

I have been doing business with lex for several years now and couldn't be happier with the service I have received. I would highly recommend jerry browns auto parts for many reason including quality of parts, fast service, and wonderful staff. Call lex at extension 147 for all of your needs.

Lex Seymour has a great reputation for getting the parts needed and ordered in a fast amount of time. I trust him to take care of our cars needs

Ive never been so pleased with a company's employee, Austin Borho was so much help to me and my husband and very professional

I love this place! Very knowledgeable staff. I dealt with Rob and he gets me the right part quickly and I was able to get my car going. Thanks for the help

Phil has been getting me quality parts for years to fix my junk. Give him a shout at ext 142 if you want quality parts from a quality guy. The parts from this facility happen to be the best parts on my car. Would give more stars if possible.

Kevin was very knowledgeable when I was dealing with him. All my questions were answered.would definitely deal with him again.
Bryan

Been dealing with Jerry Browns for many years and with awesome success. Lex Seymour always takes care of me! Thanks.

Lex Seymour has been my B2B representative for many years. I can count on him and on Jerry Brown's to deliver per my customers' expectations and as promised to me. I cannot remember every having a problem but I know if I did Lex would take care of me and my customer with the same professionalism he always has. Highly recommend.

Rob King @ the front desk is always welcoming and efficient when I walk in for whatever car needs or general questions I may have.

So happy I called! Brandon gave me phenomenal customer service and helped me greatly. He got me the best deals for parts for my vehicle and made the process very smooth! Will recommend to everyone.

Camryn Mastrangelo does an excellent job at the front desk. He gives customers a friendly greeting, and is very knowledgeable. As a relative of Cam I would say that I have seen him at work relating well to them. He has always been that way in his private life as well as his relations with his family and friends. I truly believe he is an asset to Jerry Brown's Auto Parts.

We do a lot of business with Jerry Browns. All the staff from parts to delivery are great! Lex Seymour is one of our go to guys when ordering parts. He is polite and knowledgeable and always willing to go the extra mile trying to help us find parts.

Austin Borho was great, took care of my needs fast and efficiently. Highly recommend going with him at Jerry Browns!

We use Lex for all our used part needs. He consistently goes above and beyond to make sure we have what we need and any issues are dealt with in short order!

Rob king has been my parts guy at jbap for several years. He has always gone the extra step for me as i am quite fussy. I can't say enough how much i appreciate his help. I fondly refer to him as the king of queensbury.

Brian Gillingham was wonderful and helpful. He is the go to guy- thanks for all your help and support.

Huge shoutout to Austin for helping me and my boyfriend find the part we needed and providing us with great customer service

I’ve had great luck and experiences EVERYtime I’ve called or needed something! I work with Rob King! Super efficient, quick, friendly, and you can tell he loves his job! Really does everything he can to find what you need for the best prices! Call and ask for him!

We go to Jerry Brown's for anything used or aftermarket. Fast, courteous, affordable and most importantly right. Ask for Rob King at x156, he will get you anything he can.

I have been dealing with Rob K for years. He is very knowledgeable. That's why I keep buying parts from Him. Thank you for the great deals man.

I have dealt with Lex Seymour for over 10 years, he is knowledgeable, easy to talk to & we always get the best deal! I would highly recommend Jerry Browns & Lex in particular!

Great service and quality parts. Great prices and very competitive. I always call Rob King when I need something for a vehicle and he’s always gone above and beyond to help in any way possible. Again, great place, great service, great staff!

I always look for advise when something wrong goes in my car. Brandon larock is always there for me. He always match or lower the lowest price in the market and lowest my guarantee price to get the best deal. I know he will always give me the best honest answer. Thank you Brandon for all of your help!

Rob King is a great parts guy, ext 156. Have been doing business with him for years! A pleasure to work with!

Cam is a very helpful, serving and competitive individual. He is always answering his line to help me in order to have the parts for my vehicle. I only call cam when in need of salvage parts

One of the few parts suppliers we use that is deserving of any praise. The parts always show up on time. They also provide our customers with a great warranty. Our sales rep (Lex) couldn't be more helpful.

Great people to deal with. We buy from Jerry Brown's on a regular basis. And Lex and Dale are my go to guys when I need something.