15 November 2023 14:13
Tried calling in a prescription for a patient and was on hold 1 hour and 25 minutes later. About 40 minutes ago the message said there was only 1 person ahead of me. After they finally picked up they said they would transfer me to pharmacist and then hung up. I'm annoyed but its the patient who will suffer if they don't get their medications.
12 November 2023 10:31
This is a great pharmacy if you enjoy spending hours upon hours of your time each month either on the phone or standing in line, just trying to get them to refill a few simple, bog-standard prescriptions.
If, by chance, you DON'T enjoy wasting countless hours of your precious time dealing with the most incompetent people on Planet Earth, then actually this is the worst pharmacy ever.
Even the simplest refill is a hassle that takes hours to sort out. Dealing with this pharmacy is like living inside a Kafka story, or a 3 Stooges sketch. Literally EVERY SINGLE MONTH, there is some ridiculous, labyrinthine issue that takes many hours to resolve.
Half the time, you get texts saying your refills are ready for pickup, but then you come to get them and they have no idea what you're talking about. Frequently you get told, "Oh, we actually don't have this in stock; give us a few days and we can order it. " You said it was ready to pick up! Now you tell me you don't even have it in stock? !?
I have missed so many doses of my meds because of this. Oh, and if they tell you (either in person, or thru the website or phone system) that it's not in stock and they need a few days to order it, RUN, because they're lying. They won't order it. No, I'm not kidding. Even if a human tells you this, there's at least a 50% chance that they are lying to your face. They either forget, or just can't be bothered. You'll wait a few days, hear nothing, finally go back to ask what's going on, and they'll say, "Oh, did you want us to order that for you? "
ARE YOU EFFING KIDDING ME? !?
By the way, I said "go back, " not "call back, " because you basically can't call them. You will be on hold for a MINIMUM of 30 minutes, and also, half the time while you're waiting, the automated system just hangs up on you ("Sorry, we cannot take your call at this time. Goodbye! ") So then you have to call back and navigate the electronic phone maze all over again just for the privilege of being put back on hold.
If you go there in person, you'll still probably have to wait on a really long line. But at least they can't hang up on you.
There are also mysterious "insurance issues" that only happen here. A few months back, they told me 1 of my refills just randomly wasn't covered and it would be $200. I suspected they were full of s#! %, so instead of dealing with the hassle of contacting insurance, I just asked my doctor to send a new script to a different pharmacy. Surprise surprise, no insurance issues there.
The last straw was when 3 of my meds were "delayed due to insurance issue, no further action required. " I really should've known better than to let them handle this, but I was just too busy to spend hours doing their jobs for them. After 10 days of this, I was almost out of the meds.
It took an hour to get through to someone on the phone (unfortunately I was unable to go in person). She said she would "see if the pharmacist can resolve the issue. " Meaning, for 10 entire days, nobody had made any attempt to resolve it, even though they said no action was required on my part. Again, I really should've known by now not to trust these morons to do their jobs, so, that was my mistake.
She came back and told me all 3 meds could be picked up tomorrow. Zero explanation or apology for the delay. Whatever. Fine.
Thirty minutes later I get a text saying 1 of the meds is ready for pickup, but the other 2 are "delayed due to insurance issues, no further action required" (the EXACT SAME MESSAGE as before)! I didn't bother trying to call back. That was the last straw. I had my doctor transfer all my scripts to an independent pharmacy.
If, by chance, you DON'T enjoy wasting countless hours of your precious time dealing with the most incompetent people on Planet Earth, then actually this is the worst pharmacy ever.
Even the simplest refill is a hassle that takes hours to sort out. Dealing with this pharmacy is like living inside a Kafka story, or a 3 Stooges sketch. Literally EVERY SINGLE MONTH, there is some ridiculous, labyrinthine issue that takes many hours to resolve.
Half the time, you get texts saying your refills are ready for pickup, but then you come to get them and they have no idea what you're talking about. Frequently you get told, "Oh, we actually don't have this in stock; give us a few days and we can order it. " You said it was ready to pick up! Now you tell me you don't even have it in stock? !?
I have missed so many doses of my meds because of this. Oh, and if they tell you (either in person, or thru the website or phone system) that it's not in stock and they need a few days to order it, RUN, because they're lying. They won't order it. No, I'm not kidding. Even if a human tells you this, there's at least a 50% chance that they are lying to your face. They either forget, or just can't be bothered. You'll wait a few days, hear nothing, finally go back to ask what's going on, and they'll say, "Oh, did you want us to order that for you? "
ARE YOU EFFING KIDDING ME? !?
By the way, I said "go back, " not "call back, " because you basically can't call them. You will be on hold for a MINIMUM of 30 minutes, and also, half the time while you're waiting, the automated system just hangs up on you ("Sorry, we cannot take your call at this time. Goodbye! ") So then you have to call back and navigate the electronic phone maze all over again just for the privilege of being put back on hold.
If you go there in person, you'll still probably have to wait on a really long line. But at least they can't hang up on you.
There are also mysterious "insurance issues" that only happen here. A few months back, they told me 1 of my refills just randomly wasn't covered and it would be $200. I suspected they were full of s#! %, so instead of dealing with the hassle of contacting insurance, I just asked my doctor to send a new script to a different pharmacy. Surprise surprise, no insurance issues there.
The last straw was when 3 of my meds were "delayed due to insurance issue, no further action required. " I really should've known better than to let them handle this, but I was just too busy to spend hours doing their jobs for them. After 10 days of this, I was almost out of the meds.
It took an hour to get through to someone on the phone (unfortunately I was unable to go in person). She said she would "see if the pharmacist can resolve the issue. " Meaning, for 10 entire days, nobody had made any attempt to resolve it, even though they said no action was required on my part. Again, I really should've known by now not to trust these morons to do their jobs, so, that was my mistake.
She came back and told me all 3 meds could be picked up tomorrow. Zero explanation or apology for the delay. Whatever. Fine.
Thirty minutes later I get a text saying 1 of the meds is ready for pickup, but the other 2 are "delayed due to insurance issues, no further action required" (the EXACT SAME MESSAGE as before)! I didn't bother trying to call back. That was the last straw. I had my doctor transfer all my scripts to an independent pharmacy.
08 October 2023 0:49
Worse pharmacy
Even the don’t give you urgent medicine.
The lie. Don’t go to there i am changing my pharmacy.
If you ask me more I will tell you what the will did with me my email id is there
Even the don’t give you urgent medicine.
The lie. Don’t go to there i am changing my pharmacy.
If you ask me more I will tell you what the will did with me my email id is there
20 April 2023 23:29
Recently my parents moved to the UWS. My dad’s regular pharmacy filled all his medications except for one medication which this pharmacy had in stock. BENAZIR, Staff Pharmacist, told me the other pharmacy had to reverse the claim. I spoke to the other pharmacist who confirmed with insurance that was it reversed the day before. She tried to speak to Benazir to help resolve the issue bc insurance said they were entering the dose and quantity incorrectly and that’s why claim wasn’t going through. However, Benazir was rude and unwilling to work with the pharmacist to resolve issue. Furthermore, EMY, Pharmacy Technician, chimed in yelling and offering her two cents. It was a nightmare trying to get my dad’s medication with this pharmacy. Rude, unprofessional and unhelpful staff, mainly Benazir and Emy. Also I called insurance co.who confirmed we shouldn’t have any issues with getting meds from DR because the claim was reversed the day before. Go elsewhere for your medication. It’s not worth it. This is the worst pharmacy service I’ve ever experienced.
24 March 2023 14:07
Rude pharmacy staff. I work in a medical field and I have to call prescriptions in. The auto prompt doesn't allow us to just leave a message, so I'm placed on hold for over 30 minutes, repetitive music then ringing and someone picks up the phone and hangs up. This happens a lot. I wouldn't use this pharmacy if I didn't have to.
24 December 2022 6:12
There seems to be high turnover and the current staff is better than a few months ago. Most are kind and helpful, but working with low staff issues - so it still tips quickly towards dysfunctional.
29 October 2022 19:25
The worst pharmacy in Manhattan probably.
Waiting times are insanely long.
They don’t work according to deadlines.
Poor customer service.
Waiting times are insanely long.
They don’t work according to deadlines.
Poor customer service.
19 October 2022 13:26
Slow pharmacy, have not been able to receive RX within reasonable time frames. Does not honor vaccine appointments. With so many alternatives in the area, don’t bother going to this location.
23 September 2022 20:51
The rudest pharmacy staff i have ever spoken to! I work for a medical office and tried calling in a prescription for a patient because our system was down. They were super rude when i told them my system was down, made me wait 15 minutes to only hang up on me (3 times)! And when id call back she had an even bigger attitude.over 10 years ive been in the medical field and have never been treated with such disrespect and rudeness when trying to call in a simple prescription! Avoid the headache.
14 September 2022 2:35
Nothing against staff they work hard! Shoplifters have destroyed the store. The pharmacy never has consistent hours. Saying all this hoping this store doesn't close!
05 June 2022 16:42
The absolute worst pharmacy on the UWS. Numerous times, they don't fill prescriptions because they thought the price was too high. Every time, it takes 2 trips to get my RX even though the doctors call them in. The first time, they say, 'oh we thought the price was too high, so we didn't fill it', regardless of insurance. After that, they start filling the script so I always have to make another trip.
11 February 2022 2:45
Mark was very helpful in locating my items and ringing me up at the register. Friendly and efficient service.
10 February 2022 9:35
Always an issue. They’re understaffed every single day. There’s an issue almost every time I try to get my RX.
19 January 2022 11:23
My doctor sent my prescription to the Duane reade pharmacy closest to my house instead of my usual pharmacy and I’ve been calling them since then to have them transfer it over. Every single day (it is now Day #4) I’ve been calling and put on hold for more than an hour to speak to their staff about the prescription transfer and every time it connects to the main line ringing and not the terrible elevator “hold” music, they hang up on me. The number listed on Google is here for absolutely no reason because you can’t make human contact with any one who works at this store. I would leave a zero rating if possible.
15 January 2022 18:32
Pharmacy- web says “prescription pending, we will get back at you. ”No reason no one to call no way to expedite an important prescription. Very disappointed.
09 January 2022 15:03
Shelves often empty. Pharmacy often without stock. Pharmacy often chooses to close at short notice. Pharmacy runs different hours to the store but often doesn’t make that public except for a hand written note on the wall!
Deeply frustrating experience and they really don’t put the customer first in an way shape or form.
Deeply frustrating experience and they really don’t put the customer first in an way shape or form.
09 January 2022 10:17
Store is understaffed resulting in very rude and disorganized workers. I will avoid this store in the future.
23 December 2020 5:55
Very low in stock, maybe due to COVID-19? But I visited this location many times over the past month, and they never seemed to restock.
10 September 2020 12:51
Always had a good service there, very quick to pay and not a massive queue like the CVS on amsterdam. Shop is always tidy and clean and ataff always great me and offer to help!