Just outstanding customer service! I recently got into go-kart restoration and knew very little about small engines. Instead of getting annoyed from not knowing the terminology of the engine parts and trying to explain what I needed, the owner (Jeff Hull) has taken time outta his busy schedule to not only figure out what the heck I was describing, but to explain the functionality and tips when installing whatever part i needed. This is a perfect example of why i will always continue to support our local "Ma & Pa " business. They actually care about each customer who walks through their doors.