CVS

If there was a zero rating - CVS Pharmacy at Croton on Hudson would have received such rating. It's my understanding, the manager that runs the CVS Pharmacies in the Hudson Valley has decided to remove the best pharmacist; Michelle, that not only served this community extremely well, was extremely knowledgable, super smart, very customer focused, had emotional intelligence and empathetic, worked her tail off to serve this community, and was loved by all, including the team when she was on shift. Instead, it was decided to move Michelle to another location. Michelle should be managing her own store, preferably the Croton on Hudson CVS pharmacy, hands-down! Apparently the Croton on Hudson community isn't important enough to serve it properly. Floater pharmacists couldn't care less about its customers; they are rude, some are highly unprofessional as from their work station they loudly communicate Personal and Highly confidential information about the customer for all to hear, and some are even spiteful, with the exception of the one Pharmacist from the Tarrytown location that from time to time covers at the Croton on Hudson location. There is something very wrong with breaking something that was broken in the first place.

A good example is today, I've called the manager 3 times today and 3 times over the past two weeks, he doesn't have the curtesy to have his voice or name on his voicemail - no point leaving a message. What's wrong with this picture?

Furthermore, I've been waiting all day for prescriptions to be filled for my husband with having to follow-up and call every few hours, I'm still waiting. People have jobs and lives and shouldn't have to contact CVS pharmacy to do theirs nor wait an entire day to have prescription filled. It's time to move my business elsewhere!