CVS

Pharmacy is incompetent and extremely rude aa well as super slow awful experience with theses idiots that are so lacking customer service skills.

This morning, I pulled up to the CVS drive-through. I tried to explain to Nicole that I have two prescriptions, one for myself and one for my son, but she cut me off to gather my information first. She was snobbish and arrogant, and they messed up by just having my medicine ready and not my sons, and they couldn't check the insurance, which is covered by my coverage. I will not return to this location and will instead shop at Walgreens. I'm voting with my dollar. 10/12/2023 Transaction # 4558

I had a terrible experience at the CVS on Spencerport Road interacting with specifically Josie, the supervisor, or whoever she is I don’t know if she’s a regular employee or if she’s a manager or supervisor, but she was absolutely disgusting to work with at the cashier, her attitude, the disgusting remarks, especially to a customer that comes in shop at the store non stop I am disgusted with her behavior. Josie proceeded to get an attitude because she was upset because I said everytime I come in here from a different employee there’s a different response when attempting to scan the OTC coupon for pull ups and you guys should train your employees so everyone knows. Josie then got offended and stated over 5x “I didn’t know yea I didn’t know” and then proceeded to tell me that I have an attitude and theirs no need to get a attitude or be offended” I don’t care that you didn’t know, just say okay and keep it moving. If I didn’t have much sense I would have reached over that counter but thank god I do. As a worker that works for a large brand you should NEVER sit and say “I” because it’s not you, you represent the company, end of story. Then she proceeded to argue and assume that I had an attitude which then as a black woman I got offended because your mad because I said something. Taylor an employee there also had something to say as far as “I didn’t know” but she fixed the issue if you left it up to Josie she didn’t know what to do or how to do it. Train your employees better. I will never recommend this cvs this is the 3rd incident I’ve had with this store.

CVS on Spencer road is convient for my prescription needs as well as holiday cards. The hours are sufficient for my schedule

I would not get your prescription here. You can’t call in. The automated service is terrible. If you try and get a person you wait for ever and ever only for someone to hang up on you.

Just not impressed with this pharmacy compared to all the other cvs locations we’ve visited for vaccines and prescriptions. They all seem stressed and short tempered. I showed up early for an appointment and felt accosted and instead of taking me back we all waited around for a late appointment that never showed. Everything felt poorly organized and overwhelming.

DO NOT GET YOUR MEDICATION FILLED HERE. The staff is new every week and do not care about you at all.

I asked a worker where the hydrogen peroxide was and she had no idea what that was. I looked around and the shelf for the hydrogen peroxide was empty. 2 stars because they are open 24 hours.

Pulled up to the drive they. Not busy at all around 7: 30 to pick up some prescriptions. After 20 minutes girl at the window tells me she has to resubmit everything because of a mess up on their end. And then because more cars start to pull up she says go and wait at the back of the line or come inside and wait until it’s done (which would be another 30 mins) terrible customer service. I was already waiting why should i have to re-wait at the end of the line? And whoever was at the window starts to yell at me, no customer service skills whatsoever. I’ll be switching pharmacies immediately