CVS

Unable to fill basic prescriptions requested multiple weeks in advance that other pharmacies were able to fill in minutes. Poor customer service that wasn’t transparent in the slightest.

I stopped at the drive threw pharmacy and after waiting 20 minutes with no help I press the call button and get finally get yelled at saying be with you when we can and hangs up instantly. The window was ajar so I opened it and asked calmly for an eta as I’ve been waiting 20 minutes. The pharmacy tech yelled at me and using profanity saying they said they would get to me when they can. Then the supervisor come to the window and slammed it shut ignoring anything I had to say. I continued to press a call button until he returned and I asked for a supervisor. He said that’s me. I tried to ask about why the customer service is not so good and I’m being yelled at for asking a simple question after calmly waiting already for 20 minutes. He ignored me completely asking my name and date of birth and was the most rude person I’ve ever encountered. Corporate really needs to visit this store and train these employees how to prioritize customers and rotate desk and drive through if you are short handed or to at least communicate in a proper manner to the customer. Hostility never is the best option and have never been treated with so much disrespect especially for a pharmacy.

I don't frequently post negative reviews, but after patronizing this CVS for a couple years, I can easily say it's the worst experience I've had anywhere. I do not recommend this location, or any other CVS, as they chronically understaff anyway, causing undue stress to their employees.

Oftentimes, my prescriptions won't process, and no one answers the phone due to strain. Staff range from poorly trained but polite to extremely rude, again because of horrible corporate decisions and poor management. For those with limited mobility, the parking lot is frequently a mess, including dangerous potholes that are left open for months.

Be prepared to wait in the pharmacy line for for over 30 minutes, prescriptions aren't ready when they say and the drive threw is still closed after 2 years, over 15 minute wait for someone just to answer the phone. This is the worst pharmacy in Ithaca.

Abysmal customer service in the pharmacy from the substitute pharmacist. This after making two trips to the store (both times being handed incorrect prescriptions) and speaking to pharmacists twice on the phone. I’m switching pharmacies. I don’t need to do business with a store that doesn’t have any consideration for me or my time.

Customer service is horrible. If you try to call the pharmacy they never answer the phone. Every time I go to pick up my prescription there’s an issue and I have to either wait or comeback at a later time.

While the employees are polite and friendly, CVS can't seem to keep enough pharmacists at this site to fill prescriptions in a timely manner. I think the job is so stressful here that they quit. Corporate should make improving this store a priority!

This place has nice people working there. Unfortunately they rarely answer the phones. They keep the drive thru close-down?

I looked in two stores before looking at CVs for a "good bye" card for a treasured co-worker going to a new job. There were choices at CVS! There were none at the other two stores.

The vaccination reception and service is poor. The vacinator sits behind a screen and does not look to see if an older person is seated. You have to stand in isle 9 to get your shot.

After waiting in line for a half hour due to some technical issues I was told my prescription wasn't even ready, although it should have been ready long before. Getting prescriptions filled elsewhere from now on.

I'm giving it four stars because the driveway should get fixed, it's a big dip as you enter through and it can damage your car. Besides that, the store and pharmacy has great employees. Never had issues here, easy to pick up prescriptions.

This CVS is a mixed bag, but any negatives I have are not the employees or this specific location. I went to this CVS for years and loved it. It's conveniently located, clean, and has a nice selection of products. The employees are nice and the pharmacy lines are never too long. I have a lot of prescriptions to pick up and never had an issue. But somewhere around 2021, CVS's prescription system changed. Wait times for filling prescriptions became noticeably longer, from a few hours previously to days. Sometimes my prescriptions would go on hold for no known reason and I'd have to call to get them back on track. It was disappointing and frustrating. But again, it has solely to do with their system. I enjoy the store itself and previously had a 5-star experience.

Too many mistakes in the prescriptions. One pharmacist could have killed my elderly mother when he/she doubled the mg of her blood pressure med. We didn't realize for the first few weeks until her BP dropped to 95/35! THIRTY FIVE! I compared the med to her regular Rx and the math was way off. The pharmacist insisted the way he/she did it was correct, but even doctors and nurses told me it was WRONG. He/she needs to relearn math. I will report this person before he/she kills someone!

WILL NOT GIVE YOU A COVID TEST IF YOU DO NOT HAVE A CAR. Employee was rude and inconsiderate, and suggested I go to urgent care (which I would prefer not to - small building, close quarters, higher risk of getting covid from a testing environment). Drive through covid testing was empty when I got there, and I was able to keep very safe distance from employees, but they still refused me in the chance that I could get hit by a car. Extremely unfortunate that I may have to actually rent a car to get a covid test. Owning a car should not be required to get medical services.

They have just about everything in there. Friendly staff that will help you find what your looking for. It seems like I'm in there Alot.

This is the worst CVS there is. They never answer the phone or have stuff ready. It’s a dirty place.

Shopped for last minute Christmas gifts today only to abandon my cart when the cashier told me to use the self check out or wait for him to finish what he was doing. He was putting candy on the shelves in front of the registers and I asked him how long he would be. About 15 minutes. I then asked him, do you really want me to wait while you finish stocking before you can ring me out? He said it was company policy. I refuse to ring out my purchases by myself, I left my full cart and went to Walgreens and spent my $100 there.

While I've never had a bad interaction with the pharmacists, this CVS takes much longer than is normal to actually fill prescriptions, on avg 5 days. Pretty inconvenient for a person needing meds o. O

I've used this pharmacy for about a year now and I can say for absolute certain that I have never not had issues getting my prescription refilled. I never leave reviews but I am genuinely flabbergasted at how bad this pharmacy is. If you're looking for a phramacy that will actually give you your prescription within a week of them leaving you a message saying they have it filled, instead of just saying "20 minutes/by this time tomorrow" on 5 separate occasions until theyre literally out of the medicine you need, this may not be the place for you.

Nice people, good front end service, but I have NEVER been able to get an Rx filled here without some sort of delay, even when they say it will be, or is ready: - (
They really need more pharmacy staff.

Exquisite place. Got my vaccine here. Has a bus stop right outside with pretty cherry blossoms - but that’s beside the point: the staff are nice and one of them sweetly looked through his log for the day when I forgot my name in an entranced state. Would visit again. Xoxo

Pharmacists are consistently impatient and rude on the phone. Pattern of frequent mistakes. I would recommend any other pharmacy in town.

The folks here are so nice. I don't have experience with the pharmacy so I can't speak to that part. But the people at the checkout are always terrific. It's been this way for years - I've often remarked what a friendly place this CVS is. When I got my vaccine recently I learned two of their names: Kimberly and Sarah. People like them really make you feel like you're at a friendly neighborhood store - they greet you warmly and are happy to help you with whatever you need. I really appreciate them and pretty much everyone at this CVS.

Rudest staff possible, slow and sloppy. Took a week to get one item of my prescriptions filled, gave me a call to let me know my prescription was ready but it was not. Stay away.

Honestly one of the worst — if not THE WORST — pharmacy I’ve ever had to deal with. I came here for college and this one was the closest. Multiple times I have called ahead before going to the store asking if they can have my order ready by a set amount of time, and the guy tells me yes, gets my name down, tells me how long and when I get there they say they didn’t get any record of that. I had called an hour earlier just to make sure it was ready.

A terrible, terrible pharmacy with inexperienced staff. Once the cashier had me wait half an hour until one of the pharmacy technicians realized my medicine had been ready the whole time in front of them in their baskets.

How can you not keep track of federal/prescribed drugs? Is the pharmacy in shambles? I think so

A woman named Destiny was extremely rude to my friend who simply asked to not buy medication she did not need. Destiny's response was " its up to the pharmacist" while shaking her head. Soooo that means a pharmacist has the power to withhold life saving medication if my friend did not purchase medication she did not need or want? This seems illegal and immoral and someone at this company should talk to Destiny simply so others don't feel vulnerable and extorted when they are already sick and in pain. Our Healthcare system is bad enough dont you think? The one star is also because the multiple times we have been told come at a certain date and time only to be told to come back in an hour. As if we do not work or live distances away, and understand that we must comply because.it's medicine.

Why in the world do you refuse to collect a sample covid test at the window because I am riding a bicycle? Even though I had an appointment. So no car = no test! That's weird. Why make it so difficult to be tested?
WellCare down the road collect samples indoor, can't you do it through the drive through window?

They have really gone downhill in the past year. Prescriptions are never filled on time anymore, even the ones that are automatically scheduled. The app said my script was being filled on Oct. 30. Four days later, I called to check on it and they said it will be "expedited" and a 90-minute wait. Just not worth the hassle.

Pharmacy is incompetent. They can’t figure out simple billing, and are frequently rude and give me mean looks, and loudly shouted out one of prescriptions which was very personal.

They also refused to provide medical equipment which the location within target has no problem providing.

I highly recommend folks go to the target CVS, where the staff are lovely and know what they are doing, and I never get weird looks and snide comments about my medications

Drove 30 minutes into town to pick up prescriptions tonight and when I got there they had closed (8: 04 pm). I told the pharmacist that the website said they were open until 9: 00 pm. The pharmacist rudely said, "Take it up with corporate; I've got to go. " She put her keys in her bag, and walked out the back door! The cashier said they changed their hours in January, but the website still had the old hours. If you have the choice, take your prescriptions to Wegmans instead. The pharmacy there treat people nicely!