CVS

Always a ridiculous wait. They don’t call if the medication is out. This morning they weren’t even open on time. It’s got to be the worst pharmacy on Long Island if not at least Suffolk county. Switching pharmacies today. I liked the convenience of a drive through although I’m typing this because there are 6 cars ahead of me… line inside is worse.

The pharmacy is horrible, they tell my disabled mother her script is ready, she drives there all of a sudden it’s not ready. The next day same thing except this time they need a new script because something is wrong with the one the have. It’s for a pain reliever (controlled substance) every month same story. Why do they need new scripts? Are they selling the controlled substance to others or taking it themselves. The worst pharmacy we’ve ever dealt with, even our dr office even said only CVS has this problem with these scripts. Interesting or disturbing? Definitely changing. My mom was on a horrible accident over 20 years ago and her condition is getting worse. Don’t play with peoples medications. They need them to just do everyday things.

Sat in drive thru line for 15 minutes with only 2 cars ahead of me, finally got to the window and they closed for lunch. No cars behind me. Went inside; no one was able to help. Very unprofessional.

Arrived at the pharmacy to pick up a prescription that was just filled on a Saturday at 5: 59pm. They close at 6pm. The pharmacist/pharmacy tech said they were closing and I could not pick up my prescription. I told him I just received notification that it was ready and he said “come back tomorrow at 10am as he closed the window. ”

Caring pharmacy staff. Always making sure that everything is correct every time. Super quick and efficient, and very nice

Lady at the counter did not greet me, she asked me for my numbers as she chomped down on her twizzlers like a horse. Unprofessional. Did not use any customer service skills like she did with the lady before me, no have a great day. Nothing.

Two days in a row I go pick up my rx and they don’t have it, once for me and once for my child. No one calls to say they don’t have it. Today, they say I can call another pharmacy to see if they have it, I did and they do so I tell cvs to transfer the rx but no, now the other pharmacy has to call them! No help whatsoever! Will definitely be changing pharmacies!

Despite what others have said I like this CVS for the most part. Checkout time is fair and most of what I need is found there as well. The stock being low for most items is my only concern. Pharmacy is pretty solid and quick to get my prescription

We have been using this CVS for about a year. We have not had any issues with them receiving RX from our doctors. There is some hold time when calling pharmacy, usually no more than 10 minutes. I haven't encountered any rude staff. They appear to have enough pharmacy staff, our prescriptions are ready on time. The store part is rarely fully staffed, but I can usually find what I want and use self check-out. The option for auto fill and text alert when med is ready, can reduce the need to call. Btw I'm a "Boomer " so plenty of experience dealing with a variety of pharmacys.

I've never had an issue with this CVS EVER! It's the best. My pills are always ready for pickup and on time. I'm grateful for how patient the workers are with me and all my questions.

I choose this location over the CVS closer to my home as the pharmacy is so much better. Pharmacists and team are all always very helpful, especially when I need the prescription on a set date. Even though this is a location that is farther from my home, I prefer it over others and am grateful for the assistance I receive.

Rude. Have a problem every single time I have to get my scripts filled. Instead of speaking to me like a human I am spoken down to like I am stupid. Customer service needs major help. The manager (guy) is the nastiest one there. Switching pharmacys ASAP. This will be the last time I try deal with them.

I've lived in this town for 4 years now and every single time I get a prescription called in or digitally sent over, they somehow "don't receive it". Doesn't matter the provider, doesn't matter what time of day, or how it was sent. The only way I can get scripts filled on time is by getting a written script which is almost unheard of in 2022. This is the only CVS I experience this problem at. The one in Patchogue is much easier do work with. It's a shame I live 2 minutes away from this location and cannot stand to use it any more.

Poor customer service! They don't answer their phone so you have to go there to ask a question which is completely disrespectful of customers time. Olde man at the drive thru is completely clueless and rude. What ever happened to the days of the pharmacist freezing you witha courteous smile and a little caring? Certainly doesn't exist at this pharmacy! Here's a tip.learn to answer your phone!

They had to order my moms diabetic test strips! That was five days ago and still none. How does a drug store run out of diabetic test strips? ! Told them we will keep flipping coins I guess to figure her glucose out. Ridiculous. She is 88 yo this coming birthday and pray she makes it.

They leave you on hold on the phone for hours. It's like communist Russia in the 80's waiting hours on line for a roll of toilet paper.
Unreasonable. They stink.
Shameful.

Hire more people. No reason to wait 20 -25 minutes to get to the window to pick up much needed medication. It’s every time.

Wouldn't honor my scheduled COVID test because of an "unforeseen circumstance. "

Got my 1st covid vaccine today. It was well organized and everyone was kind and informative. Thank you and back on March 12th for my 2nd shot.

I Gave them my spring break photos for my last year of college, and went back every other week (every 14 days) to reclaim them in case they came in. For three months they told me they didn't receive the photos. Finally today I went in to see where they were EXACTLY. Turns out they had already been returned to the photo development company, or they never left to begin with. So, I was either lied to, or they are just Highly unco-ordinate. Either way, my photos are now "Archived" and I can no longer obtain them.
TL: DR
My photos of my last spring break were lost and are now non-obtainable due to bad logistics or the staff.

Their website provides false information for turnaround times of Covid 19 results. I booked an appointment based on the 2-4 day turnaround time posted on their website. After I called to follow up about the test results, I was told that due to high volume, it would take 5-7 days. I would have chosen to take him elsewhere if I had known, being that we take care of elderly parents. I complained 2 days ago about updating the website with accurate information. It still hasn’t been updated. I advise not going here for testing. I have been waiting more than 7 days now and can’t reach anyone to get the results. I will never go to this CVS again. Shame on you for misleading people that involves a highly serious virus that has taken the lives of close to 130k Americans.

In this crazy time of the Covid 19 crisis, I know that everything is not normal and extra stressful. Thank you to Diane who was super helpful and extra kind. I needed a prescription right before they closed and it needed to be pre-approved. She walked me through the process and then made sure my prescription was filled ASAP. And wrote a sweet note on my receipt. Thank you Diane!

They called and said prescription was ready. 20 mins I go to pick up and it is not ready. Waited 40 mins for my pregnant wife’s prescription. 4 people working behind counter not one was friendly. Not going back ever. Do not go to this cvs