CVS

Woefully understaffed. Always a line slow line at the pharmacy. Not the employees fault, corporate skimping on staff. THEY CLOSE THE PHARMACY FOR LUNCH!
What pharmacy closes for lunch when people are out shopping. Backward!
Go to Value drugs up the street.

As a prescriber, I have never had such a terrible experience with a CVS to the point that I felt compelled to write a review. Month after month I encountered the same issue, and when asking for clarification, the pharmacy tech could not have been less knowledgeable and the pharmacist could not possibly have been more rude. No one could provide me with suggestions of how to prevent it from happening in the future. This cycle continued for five months until this month, when the regular solution did not work. After going back and forth for several hours, with the pharmacy tech not communicating to the pharmacist, the pharmacist ultimately yelled (like, actually yelled) at my pharmacy/insurance specialist, told her to stop calling and wasting her time, and that she did not have the time to deal with this. Ultimately, we transferred the prescription to another pharmacy so the patient could actually receive the prescription, and I’ll be sure to encourage my patients to use alternative pharmacies in the future.

I cannot speak highly enough about the staff at my local CVS in Bronxville. Their level of kindness, respect, and willingness to assist is truly remarkable. Whenever I've encountered issues, they've gone above and beyond to help me find solutions. It's evident that they genuinely care about their customers and take pride in their work. The team's friendliness creates a welcoming atmosphere that makes every visit a positive experience. Whether I'm seeking advice on products or needing assistance with a particular concern, they consistently provide outstanding support. It's refreshing to encounter a group of professionals who are not only knowledgeable but also patient and attentive. In a world where exceptional customer service can be hard to come by, the staff at this CVS location in Bronxville shines brightly. Their dedication to helping customers and their willingness to ensure a smooth shopping experience is truly commendable. I'm grateful for their assistance and can confidently say that this store has become my go-to for both convenience and exceptional service. If you're in the Bronxville area and looking for a pharmacy with a fantastic team, I wholeheartedly recommend this CVS. Their exceptional service sets a wonderful example for others in the industry. Kudos to the staff for their outstanding efforts and their commitment to making each customer feel valued and cared for.

This store is always welcoming, clean, well stocked and has the best personnel and pharmacists.

Terrible. My wife went in for a COVID shot and the older white guy pharmacist said she “did not qualify”? — her last shot was more than 8 months ago and she is traveling overseas in a few days. Other customers were also waiting in line - he ignored them and they became so frustrated they walked away! The store is also usually dirty and a generally mess. Go elsewhere. By the way the COVID shot was NO PROBLEM at Walgreens.

I was in the emergency room on Monday, spend almost 13 hrs there.
On Tuesday, I needed medication that my doctor in Pennsylvania prescribed. I always go to CVS in Bronxville, so this time was no different. I approached a woman behind the desk and asked for the pharmacy phone number so my doctor could call and place my prescription. The woman gave me a card “Ellie Byun”.
I called my doctor and gave the info. My doctor called me later and said he couldn’t talk to anyone because nobody picked up the phone and there is no way to leave messages. I went back to CVS and approached the woman and told her nobody picked up the phone, my doctor is calling and calling and nothing. This woman said to me that she is really busy and she is NOT going to pick up the phone, that the doctor should leave a message. I told her the phone rings and rings and nobody picks up. She insist that my doctor should leave a message. I called my doctor and asked him to please call back. He called back and same thing, nobody picked up and there is no way to leave a message. So I approached the woman again and told her the same thing and she stated she is busy and walked away. I started to cry because I was in pain, I didn’t sleep, I didn’t know what to do so my doctor who is in Pennsylvania placed the order over the phone. At the end I called my doctor again and I told him what was going on, he advised me to go to a different pharmacy. I ended up going to CVS in Fleetwood and IN LESS THAN 20 minutes I got my medication.
We can’t have people like her working in this place, so rude, insensitive, heartless.

I usually have a good experience at the pharmacy, but my last visit was terrible. They had said that my insurance was not active, but it was. They told me to call the insurance company, but they were closed (Sunday). I was leaving for an international trip the next day so I had to have my thyroid meds. The pharmacist just told me to bring in the receipt next time to get a partial refund once it’s cleared up, but a rude technician (who wasn’t part of the conversation at all) was yelling and saying you can’t back date it… I wasn’t backdating anything. It’s not my fault the pharmacy wasn’t up to date with the insurance company… I was showing my insurance card where I clearly had active insurance. Hope I don’t have to deal with them again… I may not be so nice next time.

I find the CVS Store in Bronxville is great for all my prescriptions and household needs. The employees are very helpful and friendly.

Spent 40 minutes on hold waiting to ask about a prescription before I got kicked off. Spent another 40 minutes on hold and got kicked off again. Spent 20 minutes in line to be told they didn't have the prescription I had watched my Dr send to them two days earlier, and to wait until they could find time to find and fill it. Pharmacist was very kind and was doing his best to help me so I will boost the review up one star for him, but clearly the place is woefully understaffed. Don't even bother calling to ask about your prescription status, they won't pick up.

This is the worst experience I have ever had with a pharmacy - zero support zero help, they do not care about their customers at all

Service at the pharmacy is horrendous. The pharmacist treat customers like empty places. You are standing there at the drop-off window and they see you are standing there, noone acknowledges you, and when they actually do come up to help you, they are horrible. Stay away from this pharmacy! There is a beautiful, friendly, clean pharmacy a block away.

Tom is the best pharmacist you can possibly imagine. His costumer service skills are incredible. Very polite and respectful, we are fans and feel lucky to have him in our community. Same about Mounique, they score high in knowledge, skills and care. Big asset for CVS Pharmacy!

Absolutely NOT customer oriented store. They have some inefficient practices with personnel standing and chatting with a long line waiting for a single register. Additionally, this is the only store I know to close for a lunch break.

“ I had A quick stop for few accessories & Gift card purchase store was clean and organized “ staff friendly & helpful in directing me to the right Aisle or product shelf, smooth Counter

I went to pick up a Prescription for my eye surgery, and the cashier tells me they’re closed for lunch? 2 Pm on a Saturday? What professional company has all attendants out for lunch at the same time for something as important as filling prescriptions

Needed help sorting out complicated post op medication regimen. Held for a half hour on the phone and then dealt with a pharmacist with a negative tone and frankly rude demeanor. Go somewhere else to get your scripts filled! Who needs this when you're trying to deal with personal health issues

Never really had a problem here. Prescriptions were always ready and available for pick up on time. Almost no wait and easy check out in the pharmacy area.

The worst CVS is in Bronxville for some reason. Needs a full refresh on the mgmt.side to get this place back to passable.

It's a huge shame that this CVS store can't get it together - it enjoys a prime location in a beautiful village and there's no excuse. The phone system doesn't sync with the website so you can't even try to do things online - you have to go inside. I just had abdominal surgery and they couldn't seem to get my prescriptions right so I got out of bed to physically go in. Once there I picked up a few items stood in line and waited as usual to pay - the cashiers seem to always be going on breaks and they do their best to direct you to their self serve machine which is extremely difficult to use. One in particular, quite surly cashier then refused to give me a bag for my items. It was Impossible to carry them without a bag, especially right after surgery. I had to buy 8 dollars worth of small plastic kitchen bags, open them up and bag my items my self in order to get out of there. On the way out I saw a senior citizen with a cane coming in and I wondered how she could be expected to walk out without a bag for whatever she purchased with her cane. This is verging on becoming elder abuse. CVS normally has bags, if they don't want to offer them anymore then at least have something shoppers can buy at the register. Lately everything about the place is irritating - limited stock, impossible to move in the isles, out of everything, messy unsanitary shopping carts, long lines and waits, expired food items, stupid dysfunctional phone system that's constantly texting useless info, and so on. Come on CVS you can do better.

Store is poorly stocked, messy. Pharmacy has the very poor customer service, mistakes, doesn't answer phones, refills called in more that a day before not filled when you arrive the following day. If staffing is an issue, CVS should respond.

The cashier Fio was so helpful and went above and beyond to help me with everything I needed. Very pleasant experience

I have called this store 4 times in one day. Been on hold for 19 minutes the first time. 14 mins and 22 mins the others. My son needs his medication. I need to have it ready. The last time he needed an antibiotic it took them 2 days to get it to me. I will never use this pharmacy again

This store has really gone downhill lately. The store is a mess and last month 5 days to fill a script this month 9 days cause they’re “too busy with vaccines! ” And the pharmacy cashier Sophia is horrible even cursed at me tonight. Brought it to the managers attention not that he cared…

Took my father for his booster here. Pharmacist David was INCREDIBLY rude. Had zero customer service skills, zero personality skills and a basic lack of knowledge of the shot and its potential side effects. Wouldn't trust this man with my Rxs. Go elsewhere

Just like many other people have said, no one answers the phone in the pharmacy. I called 2x & was on hold for 20 min each time & no one answered. I called back to speak to a store manager & phone kept ringing. They need to do better. Poor customer service.

I recently moved to Bronxville from Manhattan and while I’ve noticed the pace here in the suburbs seems much slower than the city, this CVS seems to be taking slow to a whole other level. The front cashier workers always seem very nice but my god, the service is unbelievably slow. Unfortunately, after waiting on line for almost 15 minutes (!) at the front register today, this will be my last visit to this CVS. The lines in the front have always been very slow but today was the final straw.

The worst CVS Pharmacy I’ve ever been to. Customer service is terrible and they never have anything needed. No one answers the phones ever at the pharmacy or up front and they can never tell you when your prescription is coming in. I’ve gone so many times and have always been disappointed. They leave people waiting on line and take their time helping customers to no avail. They need new management or to be replaced with a more reliable pharmacy for the neighborhood.

This is the very best CVS. They are always willing to help with any problem and will resolve any issues in the pharmacy and in the store. I come all the way from City Island. I trust them with all my prescriptions. Best store and customer service.

Worst pharmacy ever. They don't ever answer the phone and then when you go in person they are soooo incredibly slow. It is like they pay no mind to the long line of customers waiting. It's no bother to them at all.

Do they EVER answer the phone!?
What’s the point of having one listed when you’re just going to ignore it!?

I would give them 0 starts if I could, on hold for more than15 mins (TWICE) waiting for a pharmacy rep to answer and NOTHING.great job

Had to give 1 star because I can’t give 0 when it comes to this pharmacy. “15 minutes” to fill a prescription from the previous day turned into over hour of “it’s not ready” and “almost” which is code for chatting and gossiping with fellow pharmacists while you, the patron, feed the meter consistently and still end up with a ticket.

This is an absolute mess of a pharmacy. CVS pharmacies already are hit and miss but this is the worst one I've ever been to. They don't answer the phones, often don't have things in stock when they say they do and make it inordinately difficult to refill medications. The pharmacy I'm switching to can't even get through to them to transfer prescriptions, so I have to go straight to the provider to have them switch pharmacies for me. I've never experienced such awful care at a pharmacy. After months of constant stress, I am finally getting it sorted so that I never have to set foot in this awful place ever again.

I genuinely hope this pharmacy gets shut down for their criminal activities and disrespectful customer service.

This pharmacy is a complete mess, medications are never refilled properly or on time. No one follows up or has a clue. This is very sad. At a time when compassion and empathy is needed. I would never expect this in the town of Bronxville. CVS does not care, there has been feedback given but no action takes place.

I will be reporting this to other agencies for a thorough investigation. Stay safe and stay away from this corrupt pharmacy.

If I could give less than one star I would. The pharmacy department is absolutely falling apart. Pharmacist wandered in late on 9/26 - patrons left while being kept waiting with NO explanation from staff members. Friday 9/25 was just as bad - people waiting for a half hour or more despite having an appointment. Jeremy, the manager, was told about the issue and felt it was more important to fold up boxes for recycling than help.
Take your business elsewhere.

It's really bad. Service isn't very efficient, and while most of the people who work there are nice, that doesn't offset the fact that I've had a lot of trouble getting my prescriptions, even when I've received the message that they're ready to be picked up. Usually put on hold for 10 - 20 minutes when calling, sometimes nobody picks up at all. Very frustrating experience.

The service provided by this pharmacy is awful. They don't follow up with you regarding prescriptions. They are nearly impossible to reach by phone. I waited 10 min and was disconnected. Called back and hung up after being on hold for 20 min. That was just today. It's a similar experience every time. They rarely seem to have my prescriptions in stock - and they only receive the orders they send out for once a week. Won't be using them again.

I called twice today in hopes of seeing if I needed to walk all the way out to pick my prescription up or if it was still on hold - waited over 10 minutes both times and got hung up on before I could even speak to a pharmacist. If you can get your prescriptions from another CVS please do, I'll be transferring my prescriptions after I finally get my refill.

Very rude personal at the farmacy. I’ll pick another place for my prescriptions. Not coming back!

I have been on hold for 15 minutes, so I won't be using this pharmacy for prescriptions any time soon

This review is solely for my phone experience with the pharmacy. I called in for a refill and after holding for nearly 15 minutes found the pharmacist to be very dismissive. While I had received a letter from my RX plan informing me the I needed to contact my local pharmacy for a 90 refill. Her response was that I had already received my 90 supply and was not eligible until February 2020. Made no effort to verify I had only received a 60 day supply not customer friendly at all.

Not a bad place when you are feeling ill they seem like they always have the remedy, always good service and great prices.

Pharmacy is terrible. On the phone waiting for almost a hour and no help. Pick another CVS Pharmacy.