Crunch Fitness - Norwood

The gym itself is great! The equipment is updated and the facility is well-organized. The staff is always pleasant which is also great. This gym is one of Norwood’s greatest assets in my opinion. My one gripe with this gym is the amount of “influencers” present with their tripods and cameras recording. I understand their roles, but some of us want to workout without being captured in their social media content. The tripod setups also take up a great deal of space as they are typically positioned several feet away from the people recording which forces other patrons to carefully maneuver around them. This issue is not unique to Crunch-Norwood as gyms everywhere are grappling with an ever growing presence of content creators. My suggestion would be to create clear guidelines around recording on premise.

Was excited to join this gym having a good experience for couple of months. I signed up for personal training, and had a good trainer until was given a guy trainer for my last session and that’s when it went downhill. Canceled my membership since then and haven’t had a pleasant experience

Nice gym with plenty of equipment and classes. It does get very crowded in the evenings around 5pm but that’s most gyms. Very enjoyable to go in the mornings!

I like the gym walking distance from our apartment and the people work there is great and friendly

Nice gym plenty of equipment dedicated staff experience trainers clean facilities nice place

I was a guest at Crunch. The young lady at the front, welcomed me. She made my first visit feel so at ease.
They have a lot of machines and they had an aerobic class. Overall, i had a great experience. Street parking.
I had to walk upstairs. I had a great workout.

Great midtown gym. Never crowded when I was there. Stay at the Lexington Hotel upstairs and use this first rate gym as their health club! Front desk personnel extremely helpful too. Clean and well stocked locker room. Thumbs up

I just joined last week and have a great trainer Siobhan who is helping and inspiring me to get fit. Today I did upper body strength and after I worked on legs and my stomach on my own. I feel great afterwards. I will be returning tomorrow morning and every morning afterwards.

I wanted add my requests and compliments. I have been doing Zumba and met some of beautiful instructors. The one I would want to see more on the schedule is Tamkia. She is a rays of light and so positive. I am addicted to her class. I have been coming to whatever class she has covered this month. It should be more of her and permanent. The classes have been packed and that is a beautiful thing that has happened for your company. I am asking and requesting her managers to please add her more on the schedule. I am a single working mother that work for a hospital. So what I have been doing is running to her class in the Evenings and Saturday morning being that I am off on the weekends. Tamika is a asset to your franchise and it is wonderful to see a full class. I got to meet some amazing people in the mix. Tamika brings the heat, energy, fun and she really works you. I would hope a change will happen. My complements to the other Zumba instructors they was cool too. My other compliment. Is the trainer Soibhan it have done her class a few times and she has been a pleasure. I have been able to catch her on weekends for the. Hit class and yoga. My goal is the hit class she is definitely a hype-women and have your muscles going. By the time. I am done with her. I go sore but in a good way that I have gone back. Unfortunately I missed her schedule because I get home about six and when I have been off I have been attending her class. Both ladies have been great to work with so far. My compliments to the location it is very clean. And non judgmental group of staff.

Liked the place, clean good machines but I didn’t like that they didn’t have towels for showering but overall fantastic gym. The staff was especially nice.

This gym is official! The gym is clean, the staff are welcoming and very helpful. Their Kickoff program helps you accomplish your personal goals whether it's for yourself or for a special event which is pretty dope. I have personal goals that I want to accomplish that with the Kickstart their personal trainer Alex pointed me into the right direction. But if you're just going for a good workout you definitely can do that here too without being harassed like other gyms. Overall this gym is great and I would highly recommend. But don't just go by my words experience it yourself.

If you're trying to attain that body you invision this is definitely the place do it, The staff are so welcoming and accommodating.

This gym is nice but is quite small, and it’s not a female gym. It’s always mostly men and gets very crowded around the weights training areas.

Nice enough gym, but I don’t understand how they charge for towels especially if you have an all access membership.

One floor pretty ok but can get packed, good thing is the machines work and are not out of service like other gyms ive been to.

I really enjoy training here! This gym has everything you need from Zumba class to a boxing bag. The staff there are friendly and approachable. I always see management walking around ensuring that the facility clean and well kept.

Taking my monthly fee since 2016 and I haven't been there in years. Awesome scam. I can't cancel over the phone which works out great for them since I live out of state now.

I’ve been a member since 2016 and the staff is on point Lourdes at the front desk gives great service and is very helpful

The staff is always nice. The Crunch is pretty small but it's super clean. Depending on the day and time you can get whatever machine you'd like and plenty of space for yourself. There's plenty of lockers (in the women's locker room at least) to leave your stuff in.

Horrible! DO NOT SIGN UP FOR PERSONAL TRAINING! It is a scam! I have been meeting with my personal trainer for a couple of months and then I decided to cancel. Everytime I tried to talk to someone about canceling they always told me to postpone or to "talk to them later" and after they disappear. They have taken hundreds of dollars now and I have not been seeing my personal trainer on the regular. I got charged after the 30 day cancellation fee. I WANT MY MONEY BACK!

How is it that a gym doesn't have barbell clips (or sometimes called collars) ? Doing barbell squats without any clips is very dangerous! I have brought this to the attention of the front desk staff on two occasions and each of them gave similar answers of "I will relay the message to management. " Two months laters and no barbell clips have been purchased. I don't if the Crunch corporate office doesn't care about this Bronx location or what the issue is but this is unacceptable and quite annoying.

Great staff, very helpful and friendly. Gym is not as big as others, but if you willing to make it work, then it's a good spot to workout at.

An employee falsely signed my name to a personal training agreement. I will be canceling my membership TODAY!

My second gym and loving everything about so far. Yes hours now are 0500- 2200 (10pm) Mon-Thurs

This gym is very close to my house and I am a member science it’s opening this location, it’s really crowded not enough equipment.few of equipment are not been repaired long time.

After a horrible experience with PT program I decided to canceled my membership with 6 training sections reaming (over $300) because of the poor organization, they told me they have to charge me one more monthly fee month and supervisor or manager was next to the lady who was taking care and told her not to put the charge.next day I received a call from crunch saying there going to charge me the monthly fee, another proved of inconsistency.as loyal customer to this gym since they opened I ended up very disappointed the way they handle everything.

I loved working out at Crunch! Crunch Norwood was like family! Awesome classes, knowledgeable trainers and great equipment. Haven't been there in 2 years though. I moved away.

I have a membership from another gym out of state and recently moved back to nyc. This gym is very small and also smells horrible. It has a smell of body odor that is overpowering (it needs a deep cleaning really bad) so I recommend wearing your mask. I told them I had not been there before. They just asked for my COVID shot proof and that is it. Did not show me where anything was or anything. I will continue to use but do not think I will transfer my membership to this location. They are not friendly or welcoming.

Update- went back to the gym a few times since. It did not have a overpowering smell… apparently they turned the air on- much better ventilation.

Taking my monthly fee since 2016 and I haven't been there in years. Awesome scam. I can't cancel over the phone which works out great for them since I live out of state now.

Do you need a vaccine ID or negative test to workout so you stay healthy?

Everyone minds their own business and the trainers are great and very helpful. Great variety of equipment too, this gym is definitely one of the best in the bronx, especially for the price

I just started attending since my gym closed during COVID-19. It's really clean. I lost my sunshade, the cleaning woman found it, & the money that fell out of my pocket and out it on top of the machine I'd used earlier. Felt really STRANGE to get it back, I'd already cursed everyone under my breath.
Just saw an amazing view of the northern Bronx this morning while in this gym. NICE

The gym is a little small but has a great staff, there is no shortage of equipment and everything is in working order. Facilities are constantly being cleaned by the staff throughout the day despite there being a good culture of people cleaning up after themselves. There is only one studio room for classes, so it's one class at a time, but there is always plenty of vacancy to join the class of your choice and the instructors are very knowledgeable and friendly. The trainers are also highly qualified and pay attention to not only your health but your safety. I highly recommend this gym.

I just joined this gym, and was welcomed in by Daniel and his staff. They explained everything to me and helped me immensely. Everything was clean, sanitizer was always available. And my trainer Charlos made my first time at the gym super easy!

Attention: Mom reviewer here!
This gym is not female friendly. My trainer Bianca was forced to leave because she would not comply to the vaccine mandate. That week I lost my training session and was forced to pay for it and forced to go to the next trainer that would have me. Which is a man and basically the only body builder there. My new trainer insists that my old trainer did nothing to actually train me. That makes me feel like the 400 plus in the three months I have already spent at this gym was for nothing. I’m so uncomfortable at this gym. There is no women’s fitness area and no security for women at all. Any one can walk into this place and there would be no way to stop an attack. I have since only met with the new trainer twice. Our first season he said the only way to quit was to never come back to the gym. SURPRISINGLY the only way to actually quit is to pay 60 days in advance and pay your membership fee. So it’s costing me an additional 240$ to get out of this unmerited, unfortunate contract. I was not intimidated by the contract and I actually like the facility. But this review wouldn’t have been happening had I not been contacted for billing while handling my fathers passing. I talked to someone at the ICU right after he passed. He just passed the 8/25 today is 8/28/21 and I’ve spoken to Dan every day since and have been met with 0 sympathy and spewed policy. This made the week from hell even worse and as I read this review back I feel even more taken advantage of. Go to gym that if you are made uncomfortable you can leave! Go to a gym that promotes good professional communication. Go some place that offers curtesy and is adaptable. This is not a place for moms who schedules are tight. Or for women who are concerned about there safety. Or for people who don’t like to waste money. Planet fitness may not have free weights but your free and that is priceless. They would have never treated me like this because there policies are better. I feel bad for anyone who works for a company that lacks integrity like Crunch Fitness!

I just started my membership but basically on my second day I went to use the precor elliptical machine and two of them weren't working (the control to change the incline did not work). Some other machines had signs saying they were temporarily out of order too (I saw 3). Other than that the staff is nice.

Update!
A month or so later and we are still at the same crossroads with this place. The staff is not professional at all. Late late late and late. If the instructor is late how about a back up plan? I personally stopped taking the classes with certain instructors because he they were being plain unreliable and a month later still the same deal, nothing has been done obviously because the same thing still happening. Please, when looking for a gym do not sign up for this one. I love the brand i do, but this location is a disgrace and a plain embarrassment of what Crunch stands for.

I loved this place! The staff was friendly and well informed. Everyone seemed to be on top of things and very knowledgeable. Pre Covid-19. Now the staff is rude and seems to be in la la land. Everyone in on their phones or just spaced out. No one knows what’s going on, and God forbid you ask. The policies only apply to certain people at certain times. And no one seems to last working there which seems like a bigger problem might be going on. The gym is fairly clean like before but not Covid-19 standard clean. The trainers use the machines/weights and just leave them around without wiping them and never put them back in their place. I wish there was a closer alternative for me at the moment. Because this place no longer is what they advertised to be. It was a fun place to go workout, now is just my only alternative at the moment.

The best gym ever, super clean, plus all the departmens has the right equipment the staff super friendly, plus they good deals for all the budget's.its a lovely place to blow some steam and got in a great shape, I recommend this gym %100.worth every penny.

Only problem with the gym is the weight is usually never re racked, but the gym is clean and the staff is friendly.
*UPDATE
So I originally gave them a 4 star. But just after a few days i've already seen the team take action and try and fix the problems! Much respect, a great place to workout

Froze my account due to COVID but got charged annual fee as soon as account unfroze, exact 12 months from last year. No extension on annual membership payment despite account was frozen for several months and I have not been to the gym for over 10 months. When I tried to discuss this with the employee, she pretty much said it doesn’t work like that and hung up.

Awesome location, was very sad to have to leave (moved), Kayla (one of the staff members) made it pleasant experience though, even suggested several locations with that I can still train at by where I reside now that had similar membership prices to Norwood's branch. Great customer service!

This is so far the only gym I liked and I’ve tried every gym in the Bronx. Staff is friendly, bathrooms and workout spaces are clean; I’m really not into classes and they are not happening now due to covid but I Was actually impressed with some of the class instructors I tried, classes are intense and fun. I think what I like the most is that there’s a good vibe and members are focused on their workouts for the most part instead of staring at you or trying to approach you while you are trying to finish routine which is something that made me leave other gyms, workouts are intense and members are focused on getting it done and it’s truly a judgement free zone.
It can get a bit crowded but I haven’t had a situation where there’s no machines available, never in many years. I hope the gym can survive the Pandemic, I can’t wait to go back!