Best Credit Union in New York reviews

Can't reach anyone on the phone Sincé COVID. I've been a member For about 13 years. The automation systen sometimes doesn't work, including dailing Zero. SMH. I am closing My accounts.

Paid off my account closed account. They hit my credit for $1 without any explanation. Every customer service agent is confused about what happened. No solution.

HVCU in itself has always served me well. Unfortunately for me, the closest branch (Middletown, NY) is 35 mins away and for the last three times, there was an issue with their ATM. Two of those times, the inside ATM was out of service and this last...

Needs a location in New York City and Nassau County. Great bank but the customer service wait times is ridiculous! The business banking hours should be extended atleast one day a week. 5 is too early and it is not open on weekends. Please rectify.

Everyone is very polite and helpful in the branch, on the phone it's a different story. Their app if you can call it that is horrendous, it makes it excruciating to deposit a check online. They really should bring their technology forward from...

I have done all my banking here for 9+ years and they are incredible! I will never bank anywhere else! Friendly, helpful and understanding staff!

There are always issues with the drive through tellers. They don’t listen. They put money in wrong accounts.

On 8/25/23, I arrived at the Baldwin branch to make a withdrawal & ask a question. I was greeted by 3 wonderful ladies. One of them being Patricia, who was attentive, friendly, and informative. She provided me with wonderful customer service. She...

Applying for my auto refi was handled very professionally at BFCU Port Jeff
Branch, with the knowledge of
Chelsea Econs we were complete within
A short time. Kudos to Chelsea and to the branch on the appointment!

They couldn't sell me a roll of quarters because I don't have an account with them. Never had this problem at any bank where I'm not a member. Will have to take my business elsewhere, sorry

Damien the Bethpage employee that handled setting up my new account was extremely efficient, professional, and friendly. I would recommend Bethpage credit union to anyone.

I just closed my account here because their website always glitches, their app is not user friendly, and almost every time I call for help, they mess things up even more. I told them I needed to transfer all of my money into one account so I could...

Y'all are really charging a $10/month fee for inactive savings accounts under $100? Isn't the whole point of a savings account to just let the money sit there. Yeah, sure, I'm out $50 (or only $30, since you so graciously decided to refund...

It’s important that tellers keep small talk to a minimum, focus on transactions and not try to interrogate regular patrons about what kind of work they do, whether or not they own a business, do contracting or if their business is doing well...

Hands down the best credit union I've ever been too. The lobby was very clean and smelled great. The tellers were very polite, efficient, and made great conversation. I Cant recommend this branch or the individuals who operate it any more!

I'm lucky if I can get someone to answer the phone and when I finally do I'm not always greeted with very good customer service. You can tell when they're rejecting your phone call and when you continue to call back until someone...

Finally a branch closer to me in Ronkonkoma! Mario at the front was super friendly and helpful!