Colonial Subaru

Received a "gift card" for $100 in the mail. Lots of information on the mailer, but nothing about any restrictions on using the card. A full oil change and the works advertised for $99. So it seemed like a great deal to use the gift card. When I got there, the service clerk pointed to tiny print on the back of the card that said that only $25 could be applied to any one service. Once again the Colonial, now Curry, dealership roped me in with a bait and switch. This is truly the last time I will have any business dealings with them.

I love the Sales and Service teams at Curry Subaru. Tina and Ellen in Service.are amazingly helpful.
And hey, it's always nice when you're warmly greeted, and everyone knows your name; YOUR first name! Always a pleasure doing business with Curry Subaru!
Oh, and my Crosstrek is a 2015! AND, it's in AMAZING condition, thanks to the Curry Subaru team!

My experience was very pleasant with Dave Smith. Although most of the dealing was online and text. On the day I took ownership Dave came in on his day off and made sure everything went smoothly and I learned as much about my new vehicle as he could tell me.

Without going into the whole thing, I was facing a rock or a hard place with my vehicle. I had scheduled a test drive and kept that appointment mostly out of politeness. Dave Smith was who I met with - he set me up with a test drive and then made Christmas magic happen with my vehicle. Needless to say, I’m confident that 99% of dealerships and sales personnel would not have gone the extra mile like Dave did for me. I 100% recommend going to Curry and my only regret is that I haven’t done business with them before now. I will be going back not only for servicing but also for any future vehicles. I’m Subaru for life and this is my dealer. That’s the strength of quality, and genuine, customer service.
Thank you again Dave! I cannot express my appreciation fully!

Phil Formica is the best. Walked us through everything we needed to know. Great guy. Friendly and helpful!

Wonderful service. David in particular was fantastic and guided us through the whole process.

It was a great experience my car was done quick and for a good price helpful people to help break it down so I understood the problem

With any repairs I get from Colonial Subaru. They’re always fast and the rates you can’t beat them. Thank you so much Colonial Subaru you have definitely made my life a little bit easier. Even with a small discount this combat veteran appreciates saving a little money.

My 2016 forrester broke down 120 miles from my home.
They fixed it quickly and I was on my way. I appreciated their efforts to get me back on the road!

I really appreciate the service at Colonial, and I love the 2014 Forester I bought there from David Smith, who’s been nothing but helpful & generous since, throughout the 9 years I’ve had it. Ellen is a joy at the service desk, Tina too. I’ve only put 8K miles on it in 9 years so I’m a little sad that the steering wheel leather is peeling off, for a couple years now. I have to park in my driveway but it only gets direct sunlight for, at most, 1/2 hour a day. The paint has remained impervious to sunlight and looks brand new to this day. It still drives like a new car, I love the eyesight and driver assist features; they’ve helped me avert a few situations I know would’ve included me on the side of the road exchanging insurance information, if not being carted to the ER, if not something much worse. I’ve been there; Subaru has seen to it I haven’t been back.
I look forward to upgrading to an EV when Subaru makes one I like, and I’ll definitely be buying it from David Smith at Colonial Subaru in Kingston, NY.

All I wanted to do is look at near-new pre-owned Subarus and compare prices. You can’t get a price without speaking with someone. You need to fill out a form with your personal information, including contact number. This is too much work to get a price. The result is that I am no longer interested in a Suburu.

David was very attentive to our needs. No hard selling anything i did not want.
He is very knowledgeable of his product line.
Was eager to please but not overbearing.

Thanks Dave for making this purchase as smooth as possible.

Lavie

David took us under his wing and 100% made us feel comfortable and informed through the entire buying process. It’s our first new car purchase in decades and the whole process was pressure-free and very enjoyable Excellent organization and staff

My favorite dealership in the state hands down. The best place to buy a Subaru. Best owners, staff experience and GWC warranties.

Extremely kind, very professional, funny and very good welcome with food and drinks. Even with delicious doggies biscuits!

It was my first time bringing my 2021 Outback to Colonial Subaru for an oil change. Upon dropping off the car, a young man named Drake Grant had recommended tire rotation but wasn’t pushy about it. I agreed.
My car was ready in the time frame he’d estimated and the check out was simple. Small waiting rooms for customers but drinks and snacks offered were nice. Bathroom was clean. I’d come back here again rather than drive all the way to Wappinger Falls.

Had a great experience buying my Legacy in 2016, and now leasing a 2022 Outback! Highly recommend Colonial Subaru. David Smith is an absolute pleasure to work with!

Love the car. Service department is so nice along with the parts department. Sales bent over backwards to make the car affordable to me. Phil in sales is on top of his game.

I have lived in many states and owned many vehicles over the years and I can honestly say that Ellen in customer service at the parts and service department is the very best I’ve encountered. Great attitude and great service! Period! I’ve brought my crosstrek here for years now and will definitely continue to do so. Any problems, Ellen will take care of you. Thanks again.

I recently leased a Subaru Outback Wilderness. My salesman David Smith was exceptional! He went through the whole car with me and stayed late to make sure I didn't have any questions before I left. Outstanding service.

What a pleasure the entire service department is.from ordering a simple replacement gas cap to engine work, they couldn't be more helpful and pleasant to deal with.

Everything went nicely. You need a master's degree to figure out the coffee machine however! Lol staff very helpful And professional.

I bought my Forester from them and have all my service performed there. They have always been upfront and honest in the service department. Their waiting room is very comfortable with nice amenities. Service is professionally done and I have never had to return to get it fixed after it's been fixed. The staff is friendly and very charming. They are the best.

Phil did a phenomenal job getting me my 2022 WRX and explaining all the options and features, in spite of the production delays on the cars. He was very honest and approachable about all the behind the scenes challenges of car buying these days, and he helped me pick up the car very last minute. I'm beyond thrilled to have my new Subaru. Colonial is an excellent dealership!

Colonial Motors continues to be a well oiled machine, from the date of sale through every service.

As always, the entire staff.sales and service.do an excellent job. They are extremely professional and friendly. I've been with Colonial Motors for 30 years with my favorite salesman. Phil Formica. You set a high standard.keep up the good work!

Dan was wonderful to work with. Process of buying a new car was easy and organized. No hassle or tricky sales strategies involved.

Very reliable service and expertise. I know that if I always get my car serviced by them, it’s performed ethically and with care. They need improvement on their detailed servicing explanations but will rectify and give you clarification if needed.

This was hands down the best car purchase experience I ever had. Matt Smith was a pleasure to work with. There were no hassles, everything was completely above board. They even gave me what I asked for my trade in without question! I will recommend Colonial Subaru to everyone I know who is looking for a car. I can't say enough about them.

Subaru Dave Smith is a hell of a great guy, wonderful experience. He sold my grandparents their first Subaru in 1985. My ex wife bought a legacy wagon from Colonial in 08 and that car lasted her 10 years and 250k miles, and now my son is getting his first car from Colonial. Glad to do business with you again

Had a great experience buying a car - 2022 Subaru Forester Wilderness. The car is fabulous and we took a trade-in with my 2017 Impreza Sport. It was a wonderful experience working with Dan F. He is professional and knowledgeable as well as accommodating! Definitely recommended!

Rob D.was excellent and made my car-buying experience the simplest it ever has been. He very patiently answered my questions, was thorough and detail-oriented with all the paperwork to ensure all was in order, and was straight to the point with numbers and details.

With the shortage of vehicles and the Capital Region having no inventory of the Legacy I was looking to get, this was so worth the hour or so drive.

Would highly recommend this dealership!

Phil was wonderful: no hard sell, straightforward, decent and pleasant, patient, and kept his word from start to finish. Nice, comfortable facility. Took the anxiety out of the car buying experience.

Was not expecting to purchase a new car, however the timing was perfect given a new forester coming in and thanks to Matt's diligence. My trade in value was excellent and I am super excited with my new wilderness model. Thank you Matt for your kindness and hard work. It was a pleasure working with you!

Great experience. Salesperson was knowledgeable and attentive but not pushy at all. Had a great selection of vehicles and they were up front about the difference between them all.

Honest mechanics and service technicians here. Thought I had an issue with lug nuts and studs. Technicians checked it out no issues. Tina and Ellen at the front desk communicate well. Thank you for your time and help!

Phil was very helpful and made the whole process of leasing my new Crosstrek very easy. It was a great experience and I recommend going to Colonial Subaru to buy or lease a Subaru.

Very friendly, courteous service desk staff. They review with you why the car is in for service, asks if you have any other concerns and also provides an estimate. 2 waiting rooms is a plus, one requires mask, the other does not. Waiting areas are extremely clean and comfortable.
Upon completion, an explanation of my car’s service was fully explained to me. Excellent service! They care and it shows!

Always impeccable service. Could not be happier with Colonial Subaru. Great staff, you feel like family when you are there.

Sales rep Rob handled our transition from a 2019 Outback to the 2022 Outback XT in a personable and professional manner. We couldn't be happier with the treatment we received at Colonial Subaru, no high pressure tactics, very straightforward and businesslike.

My husband and I have spent almost six years patronizing this place with an aging Subaru that by now must have cost $2 per mile driven. Staff seems nice, but the place is a shambles, and I have come to understand why our Subaru pals take their cars to local garages or to Subaru in Rhinebeck.
Just in 2021: We came here in April to get the tires switched seasonally, then barely made it to a garage near our house to get a big problem with the rear axle fixed; dunno how Colonial missed all that moolah, but it was a dangerous ride! Recently, the dashboard light alarm indicators were ALL on for months and months, which we ignored. Finally, a local garage got them off, saying it's "just how Subarus are. " The alarm lights came back on two days ago as we awaited today's scheduled tire change and inspection at Colonial. When my husband showed up early this morning, he agreed to pay $150 for them to look into the dashboard alarm issue. After three hours, they told him they did NOT find a problem. (Colonial report/receipt reads: "tested system code p0302 inspected ignition components all ok cleared codes ran roughness monitor could not get vehicle to run rough or misfire. ") Our local garage was right! BUT we now have to drive 50 miles to be able to get the car inspected. Why didn't they warn about this at 9: 30 am when he showed up with alarm lights instead of charging $150 to achieve nothing and then suggesting at 12: 30 pm that he now needs to drive in circles and bring it back? Once those lights were on, it could not be inspected! (He has a job, will take it to a local station after covering the miles.)
Thankfully, we have extracted all of our tires and need not EVER visit this place again. Hey, did I mention the time our rear-view mirror fell off in the heat and they assured us they could fix it if we could get it to them—then achieved nothing and threatened to have the car towed if my husband did not come back quickly to remove it? (He was trying to find someone who would/could actually fix it, which took time.) Or that the Wi-Fi rarely works? Or that today it took two mentions to get the senior discount they have conveniently forgotten so many times?) Many thousands of dollars are down the drain, but at least we will never again experience the horrors of Colonial Subaru. That's a blissful thought.

Very nice people and very helpful both in Parts Dept & Service area. Fair pricing for a dealership and went out of their way to make an appointment that worked for my daughter who's in school in the area. Wished all dealerships were this straight forward and fair. No hesitations to use again.

I was so grateful for the incredible service, convenience and transparency at Colonial Subaru! Matt was so communicative. I love my new car!

We have bought 8 Subarus in the last 26 years from Dave Smith at Colonial, and had them serviced by Buddy Scism’s excellent staff. We don’t even live in the area anymore, but drive the 100 miles for the reliable and devoted service we could never replace. Our mutual loyalty has meant the world. Thanks also to the Murphy Brothers, Ellen, Tina, Andrew, and Jimmy.

Great experience, as always! We just purchased our 3rd Subaru from Colonial in Kingston and couldn’t be happier. The entire staff is always super friendly and helpful! From sales, to service, and parts- they go above and beyond. Special thank you to Steve Schwartz, he is the best! We worked with him on our last two cars and he’s always so friendly and patient. David is wonderful too, he sold us our first car. Thank you to the entire team!

Chris and Ellen are so nice, knowledgeable and cooperative. The work is thorough and done expeditiously. It has a lot to do with why this is my fourth Outback and my second one from Colonial Kingston. Phil F is a knowledgeable and patient salesperson.

Salesperson Phil F.was very helpful. I test drove three different models. He showed me all the features of each one. He was very patient and helpful with all my questions. I recommend Colonial.

Rob Deese was an excellent salesman, very knowledgeable, patient and low pressure. He even got me a better rate on the financing than I thought possible. I love love love my new Impreza and I am now a customer for life!

I dealt with Phil the manager. I was referred to him by my sister who’s been using him for years. He listened to what my needs were. He even advised me to wait during the Summer when I came in because of all the parts shortages and told me I’d have a bigger selection to choose from if I could wait. How many sales people tell you to wait?
Excellent service. Great guy. I highly recommend driving to Kingston for this type of service.

I was up from the city visiting my mother. While on the highway I noticed the car was pulling to the left. Within an hour they realigned my front wheels and the problem was fixed. I actually called colonial Subaru short notice but they still fit me in! Ellen, thank you so much for making me feel at home. Your hospitality and amazing attitude is enough to make some cry tears of joy. The rest the staff and mechanics are absolutely incredible! If I lived here I’d do all my service here. Thanks again!

Choosing a dealership is more than purchasing your car. Once the car is is bought, it is then the servicing where you truly form a relationship with a dealership.
Colonial Subaru service department is beyond exceptional.
From the front end staff to the mechanics, they are knowledgeable, professional and helpful. Your car is returned to you in perfect shape and clean. This is a business where the customer comes first and is valued!