My husband and I got stuck in one of the car wash garages when the wash stopped working mid-cycle. Tried contacting customer service through the number listed at the wash to no avail. Also tried to contact via email.in which the email couldn't be delivered because it was an invalid address. So an inconvenience and scary experience. Wish I could give it zero stars.
I have been having too many problems with charging but the washer doesn't work. It doesn't credit account automatically if you don't call customer service.
The machine broke down right after spraying my car with soap. Had to enter a different bay and pay for another car wash. Happen to another person there while I was getting a 2nd wash. Tried calling their customer service number 3 times and they don't answer the phone.