Burdick Volkswagen

I had a great experience working with Adam Markham at Burdick VW. Adam was knowledgeable in the product line and answered any questions I had in a timely manner.

Jason always goes above and beyond to help me. He answers my questions and keeps me updated on my car's service needs. Jason is the reason I regularly use VW service at Drivers Village.

Standard 20k checkup. Asked about blind spot indicator coming on randomly and was told the sensor could have ice (!) or diet on it. Not convincing.

Everything was ready for me to sign when I arrived. All the questions I had about the car were answered.

I would like to give zero stars as I had a horrible experience with Volkswagen. They told me my Tiguan was failing inspection and that the control arms on my vehicle were both broken. I have not even 14,000 miles and my car is 6 years old. They wanted to charge me $1100 to have them replaced and the inspection would pass. I took my vehicle elsewhere the next day where it passed inspection. I went as far as having a 3rd opinion after that to a mechanic who told me there was nothing wrong with the control arms and my car never should have failed inspection. I will never go back to Volkswagen which is a shame as I have leased numerous cars from them and bought the one I have now outright. Be careful with them and always get a second even third opinion if you think something is not right. I’m glad I did.

We had a noise that sounded dangerous and they got us in right away. It was dangerous and they took care to explain what was wrong and show us so we could let the Romano Vw service department know they had not properly secured the part they installed or put the lug nut back on.

I needed a new tire quickly. They had the tires in an hour and fit me into a busy afternoon schedule. Service agent was exemplary.

Going to Burdick VW was a wonderful experience. It is the second time I have bought a vehicle from there. Would definitely recommend.

Everyone was really amazing. Incredibly accommodating and happy to help. Everyone was on top of their work and I never once had to worry about a thing.

Every part of the visit was smooth and professional including everything from demo, negotiations, financing, delivery and post delivery. Hats off to Ryan and Kendra for being a great team!

I had to pay $160 for a "diagnostic" and to be told what I already know. The fact that I have no warranty to cover the $1400 repair that I need is disappointing.

Service is quick and able to schedule an appointment very fast after calling. Never worry about the dealership trying to hit me up with unnecessary charges.

Normally I don’t go to Burdick for service. I only drive VW/Audi products and the service writers can be super condescending. It’s happened to me in multiple occasions. Today was different. I stopped in without an appt and the service writer Marc (I believe his name was) was super nice and helpful and got my inspection done the same day.

I gave a 3 because they were able to get my car in very quickly for a needed oil change and I very much appreciated that. I also only gave a 3 because I was told that my back brakes were “metal on metal” and needed to be repaired. I was quoted $687 for this to be fixed. I declined the service because financially I was not expecting that and decided to get a second opinion. I took it elsewhere and was told it wasn’t “metal on metal” but the pads were very thin and should be repaired. They completed the service for me for $510.

Kevin assisted me right away! Everything I wanted, he made sure I received it! He was very informational and easy to work with!

Staff were cordial and friendly. Service was quick and I was able to get a NYS inspection done at the same time.

Marc was so wonderful and kept me up to date with my vehicle. I have had the pleasure of encountering him a few times and each time he is just wonderful.