Brewster Shell

They are honest, reliable, and efficient. The communicated the problem and worked quickly to resolve it. They quoted a price, which was reasonable, and remained with that quote. I would definitely use them again.

They're too lazy to place receipt paper at the pumps. I've been going to this location for a year and I still haven't received a receipt unless I go inside and ask for one. The prices are great, that's why I frequent your Shell. I'm only sharing my experience, never have I received a receipt at the pump.

Well-organized process; Kim is very helpful in setting up the appointment and discussing specifics of the work order. Bill gives you a lift home while your car is in the shop. Professional, very pleasant experience! If the work needs tweaking, they get right on it. I highly recommend them!

As they always do, the people at Shell come through when you need them! Bill and Barb have taken care of us and our cars for 30 years. Thanks, Bob & Donna Anderson

Barbara and Bill are the consummate professionals, always ensuring a most positive experience.

Once again another wonderful experience at Brewster Shell. Barbara and Bill are the best, always making an attempt to give you the best deal with the best parts. I highly recommend Brewster Shell.

As always the service was excellent. They were ready when I arrived for my appointment and performed the service in a minimum amount of time while I sat and had a cup of coffee. I have been using Brewster Shell for 35 years and will continue to use them.

I've been using Brewster Shell for quite a number of years for auto repairs. I have moved out of the area, but I still drive the 30 plus miles for them to take care of my car. Knowledgeable, respectful, and fair pricing. Love Brewster Shell!

I'm a newer customer, but so far all my dealings with them have been top notch. So far, 2 oil changes, new tires, rear brake light replacement and an inspection since being referred to them last summer. They are highly professional, accommodating for appointments and honest. They have earned my trust and loyalty.

Great service and reliable work from the fantastic dependable staff at Brewster Shell. Bill and Barb are the friendliest and most knowledgeable people in the area Would highly recommend Brewster Shell

I have always had an excellent experience with the staff at Brewster Shell! Bill is always there to help and resolve any issues with your vehicle! I saw him help a customer who got a flat tire while driving into the train station. Bill took the SUV into the shop put the spare on and this man was off to catch his train, and on time I might add! If have never tried Brewster Shell and his staff then just try them once and I guarantee you will be a customer for life!

Johnny Ball

Have used Brewster Shell several times. They do a great job. Great communication, honest and upfront about the costs and no surprises. I’ve never had any complaints about their work. Very easy to do business with. I would highly recommend using them and I will be using them again.

Brewster Shell has knowledge and experience on their side. They do a thorough and complete job on your vehicle. They are an honest and trust worthy business who I will continue to bring my vehicles to and recommend to others.

Brewster Shell has been servicing my cars for over 20 years. And they have always provided excellent repairs, and they are honest and always very accommodating.
I can’t recommend them highly enough.

Had never used this Shell station for any auto repairs. I went to them in December for an oil change and was pleasantly surprised - everyone I interacted was very professional and also very friendly. I will definitely return!

I am not an expert on car maintenance so someone I can trust is very important to me. I can always be sure that if I don't need work to be done, I will be told. This, and the fact that all work is done quickly and reliably makes this the only place I have been willing to bring my car to for the last 20 years.

Visiting Brewster Shell is like visiting an old friend. They are helpful and really take care of you when you need them most.

We can't say enough good things about the Brewster Shell Team. We service all of our cars with them and never have any issues.

It's a fine gas station. Though, gas prices are consistently 10-20% more than the other options on Route 22.

Quick stop and go for water and restroom. Visited four times, clean and friendly every time.

Amazing customer service and communication. Top notch repairs and diagnostics. Completely recommend them to anyone.

I’ve been going to Brewster shell for a very long time and everything they do to my vehicle is always 100% satisfaction

Something was rattling under my car. Mechanic could not figure out the problem. Told them when I bought the car the dealership placed two brackets by the exhaust system and the noise went away. I then called Barbara and told me to come in 7 am on Saturday that they have the brackets to put on. However when Bill saw me that morning he did not know anything about it, said he has no brackets and was not told of my conversation with Barbara. I said to Bill I woke up for nothing and he said you did. Bill was saying in this way I don't want to service your car. Communication is very important and evidently there was none between him and Barbara. To be treated like this is not right. To wake up and be told to be there at 7 in the morning on a Saturday and then being told we cant help you is just a lack of respect shown to the customer.

Brewster Shell has been our service center for over 25 years. They have always provided trustworthy service to me

Best Gas Station and service center
Fantastic people go there fantastic people work here

To whom it may concern:

I am writing this letter on a beautiful Saturday morning after visiting the Brewster Shell service station located at 1450 Rt. 22 in Brewster, NY 10509. I made an appointment to have my 2015 Toyota Camry inspected. At the counter was a gentleman named Bill. He told me that I did not have an appointment and that there was nothing he could do. I assured him I had spoken to his daughter two weeks prior to reschedule a missed appointment I had made earlier to get my car inspected. Bill said that he didn’t doubt the appointment was made but that he does not see me in his system as having made one. Then he made a comment that I was being accusatory by saying he should honor the time and appointment date I made. I told him that I wasn’t accusing him of anything because I traveled over 20 minutes to his station and expected my car to be inspected. Instead, he claimed that it was okay for me to call ahead of my appointment two weeks ago to cancel, but it’s not okay for him to not have me in his system. When Bill uttered those words, I was in shock to hear that he was claiming not inspecting my car was okay because two weeks ago I called and canceled an appointment. He then hurried to the garage saying he’s losing money talking to me and that I can make another appointment. I said, how do I know for sure if you are going to honor it? He disappeared into the garage. I was shocked to know that Bill runs a business with the Shell image and logo but fails to provide the service his parent company (Shell) admonishes. The service Bill provided was beyond awful and certainly could have been easily rectified with an apology and a cordial attempt to make things right for me, his business, and the Shell brand.   I am certain Shell will rectify this situation and repair the harm that was caused by Bill and his horrible customer service.   I consumed more than 40 minutes of my time in travel and exhausted several gallons of gas going to the Shell station and back, to be confronted by a lack of professionalism with poor communication skills that made a bad situation worse. Thanks to Bill, my car is still in need of inspection because inspection appointments are weeks away from today. I am worse off now than when I made the appointment two weeks ago at this Shell Service station.

Always helpful, trustworthy, honest and knowledgeable. I know I'm getting exactly what's needed for my car - nothing less, nothing more. I would highly recommend them to anyone in the area!

We use Barb and Bill for everything and each time we know we are getting high quality work and honesty, which feels like such a rarity in this business. I cannot recommend them enough.

I'm a long time Brewster Shell customer and enthusiastic supporter simply because they accurately diagnose my car's needs, work with me schedule a convenient appointment, take in the car and finish the service on time at a fair price. What more could one want? - They're also very nice people:)