I recently purchased a suit for nearly $600, only to later discover the exact same suit at Saks Off Fifth for just $300. I was disappointed to learn that the outlet store only offers store credit for returns, especially considering that their prices for items are even higher than those currently being sold at department stores. To make matters worse, our experience with customer service at the outlet store was unsatisfactory despite the high prices we paid for our items. Overall, I am unhappy with my experience at the outlet store.