Black Rock Truck Group
10 reviews 257 Lake Ave, Yonkers, NY, United States +1 914-968-3000 www.blackrocktruck.com suggest an edit
22 November 2022 16:45
Worst dealer to go to. They never answer the phone. But when you go I. Erin’s you have 4 people sitting in your face, no one taking people on the line. They just sit in your face smiling like it’s no problem
22 October 2022 23:45
First this place doesn’t do appointments so there’s no commitment to your equipment you’re supposed to drop off your truck and leave it there till they decide to get to it. I drop off my truck for a pm service, a A/c issue and a NYS inspection and they started working on it 4 days later. My equipment spent a total of 9 days at the service center.
Second Jefferey the head guy at there service center is a little thief also he gives you this persuasive speech where he states that’s communication is key. Once you drop off your equipment there’s no communication every time I call Jefferey will be always outside. The girls there don’t know what they are doing nor how to lie.
Third jefferey will over charge you in labor cost. I was charge 800 change for a pm service which i have never paid. Also after his assistant called telling me that they are not able to do the NYS inspection (which was the only time they call) but didn’t give me the reason why so I spoke to Jeffery and he tells me that there machine is not working and that he can out source it to another shop, my answer to that was to not worry about that I will take care of it. At the end of it I was still charge the inspection which was $190 and failed the inspection because the truck didn’t have a back up alarm and one of my mud flap hanger was damage.
At the end of it all they will send you an invoice through email without the details of what was done just with dollar amount. When you go cash out Jefferey is on his computer prolonging printing the work order until you completely satisfied bill.
Second Jefferey the head guy at there service center is a little thief also he gives you this persuasive speech where he states that’s communication is key. Once you drop off your equipment there’s no communication every time I call Jefferey will be always outside. The girls there don’t know what they are doing nor how to lie.
Third jefferey will over charge you in labor cost. I was charge 800 change for a pm service which i have never paid. Also after his assistant called telling me that they are not able to do the NYS inspection (which was the only time they call) but didn’t give me the reason why so I spoke to Jeffery and he tells me that there machine is not working and that he can out source it to another shop, my answer to that was to not worry about that I will take care of it. At the end of it I was still charge the inspection which was $190 and failed the inspection because the truck didn’t have a back up alarm and one of my mud flap hanger was damage.
At the end of it all they will send you an invoice through email without the details of what was done just with dollar amount. When you go cash out Jefferey is on his computer prolonging printing the work order until you completely satisfied bill.
12 October 2022 14:11
Awful service I have ever worked with! Awful customer service. The lady promised that we can pick up the truck after we pay but as soon as I paid she hang up and put on voice message. You all unprofessional with customers!
28 July 2022 13:51
The people who work at this shop have been effectively ruining my life and business, I brought in my truck for a coolant leak and an engine derate that wouldn’t allow it to go faster than 45mph, they told me it would take about a week, after 5 weeks and showing up to ask what’s going on every day they kept giving me different answers, three days after an $8,000 bill every problem I had came right back, the derate got worse over time, currently sitting in a shop now as they’re explaining to me what the real problem has been the entire time
DO NOT GO TO BLACK ROCK TRUCK GROUP THEY DO HORRIBLE WORK, THEY OVERPRICE AND THEY WILL STEAL THINGS OUT OF YOUR TRUCK
DO NOT GO TO BLACK ROCK TRUCK GROUP THEY DO HORRIBLE WORK, THEY OVERPRICE AND THEY WILL STEAL THINGS OUT OF YOUR TRUCK
29 April 2022 8:21
They stole my Oakland raider blankets. Didn't notice till I was about to take a 10. Also took a month for them to do the repairs.
09 March 2022 6:24
Recent visit to Black Rock Truck Group in Yonkers NY "was not satisfied".
Truck was recently brought in for service for check engine light. After maintenance inspects was completed was informed of multiple issues needed to be repaired. Permission was given to repair issues at hand. Time given to complete repair was inconsistent and one maintenance repair became multiple. Three-day repairs became three weeks. Truck has been back on the road for approximately 3 days and check engine light is back on with addition mechanical problems.
Truck was recently brought in for service for check engine light. After maintenance inspects was completed was informed of multiple issues needed to be repaired. Permission was given to repair issues at hand. Time given to complete repair was inconsistent and one maintenance repair became multiple. Three-day repairs became three weeks. Truck has been back on the road for approximately 3 days and check engine light is back on with addition mechanical problems.
20 October 2021 4:03
No long wait for service. Great communication skills. Got the job done in one day. All others had a least a week wait to get you in.
22 August 2021 4:48
The reason for the 1 star isn’t for the work that was done. But for one of the employee who decided to open my fridge and eat my yogurts, stole my bottle of hand sanitizer plus rambled through my belongings. I wish I had place a camera in my truck just to embarrass the S. O. B. Yes this review is very petty but just wanted to warn others, be aware of the thief employed at this location.
04 April 2021 19:58
Bad place for ever I see He charge 522 $ just for nothing do come to this place bad service
04 April 2020 2:51
I deal with chris in parts. Always a pleasant experience. Prices are fair and he is always on it. Good work. Thank u.