Bergdorf Goodman

Ordered gift for my wife, was showing shipping time 2-3 days, was enough time to receive it for Christmas. Christmas comes- its not there. Texted them- ok, they say on 29th will ne there. Sucks but ok.i can accept it- will be New Year gift. 29th come- nothing. I contact them- they only shipped it on 29th and were like “what do you want its all on schedule, normal timing”… then dont lie, ok? Dont promise what you cant deliver! Spoiled my Christmas

Ordered a pair of jeans in November. Received a completely different pair and still have not received credit for them yet. I shipped them back on 12/1/23. Poor customer service

Ridiculously slow shipping for the 21st century. Even if you pay for expedited shipping, it still takes them at least 3 days to process the order before it's actually being shipped.

Very slow shipping. I think they still assume that only old people buying their merchandise.

A couple of days ago on Saturday, I went into the Bergdorf Goodman. The first person to greet me was Peter who works in the Givenchy department at Bergdorf Goodman. I asked him where I could find the Men’s Clone like the Dior Clone and he showed me and helped me find where the clone was at. I just wanted to say he was a nice, helpful, good person at Bergdorf Goodman. I recommend whoever goes to Bergdorf Goodman in the future to speak to him because he’s a cool dude.

This review is for Isadora from the store’s designer jewelry department. I had a problem with a repair and for several weeks was unable to get answers on where the piece was and when it would be ready. I spoke with Isadora one time, explained the situation and within 5 minutes she got back to me with answers and I was able to pick up my jewelry 2 days later. Isadora’s professional and respectful attitude and willingness to get answers without delay was truly the best customer service one could hope for.

Wow! First, it's simply a gorgeous store. Next, the customer service was phenomenal. Anytime we looked lost, people were happy to point us in the right direction. We were making a quick visit for makeup prior to a wedding, and they did a fantastic job and were so kind and fun to speak to. Thanks to you both for making this trip from Iowa a little extra special!

I love Bergdorf Goodman. Always have to make a stop here when in NY. Love having lunch here after a day of shopping on 5th Ave. I have always had the best experience here. I am quite surprised by the bad reviews. Love the ambiance.

I think his the best to buy luxury clothing, for sure very expensive, but they always have the best collection. I really like this place

A really good selection of fashion items not only from big brands but also new names.just one thought - in my opinion, the staff on the cosmetic floor is a bit intrusive

Good place to drop a lady off to have fun and be excited about it. Clean, great atmosphere, nice people.

Delicious lunch with attentive service. The store has a great selection of clothing and accessories. Very upscale.

Great cologne collection to choose from. A huge "Thank You" to Amery Dino in the parfume dept.

I just bought a cashmere Coat here… never again! I felt it came from the thrif store… not only that gift wrapping is complimentary over $700 but i paid for it —spending over $3k- but the coat came wrong size —after spending over an hour with their associates- and i came a wrinkled ball, and not even on a garment bag! Please if uou dont need my business let me know and go buy it at the brownbag store or at 5th for better treatment. Merci, la gerance!

Always a beautiful destination to take a peek at what's happening in fashion and accessories. And, the cafe bar is a great place to people watch, take in the amazing view of Central Park, or watch the bartender prepare his delicious-looking espresso martini.

Best luxury department store in the US. Fabulous shoe department. Some concerns about ownership that filed bankruptcy for bad global mistakes.

A helpful staff member by the entrance gave advice inside the store and places to eat at while visiting New York. The recommendation was personalized and a good fit.

Also had a look at Balenciaga's space suit - five thousand dollars! Wow. Third floor had plenty of designer clothes, with the crowd was noticeably younger.

I purchased some items online with a promotion code. Everything in my shopping cart looks fine with the promotion code being successfully applied. When I click on the "place the order" button with my credit card info, it charges my card the price without the promotion. I feel being deceived and find this totally unacceptable. I called customer service and after being hung up twice, they finally told me that there is some rule, which you only get to find after several clicks on the website, some small front letters at the bottom say "this promotion MAY NOT be combined with other promotions". When I added items to my shopping cart, some gifts (free samples) were automatically added to my shopping cart. I was told that I have to remove those free samples to get the promotion, but the shopping cart gives me no option to do that. Basically, you have no choice but being deceived according to the design of your online shopping cart. The person on the customer service line was nice enough to offer to help me find a way to remove those free samples from his end so that the promotion can be applied. Hope other people who shop on their website do not have to go through the same frustration!

My first time visiting BG and was very excited to be shopping there. I found a pair of shoes I wanted to try on so I asked one of the employees if I could get my size to try on. He asked me if I could afford it before he’d agree to bring it out. I was dumbfounded at the question and wondered whether he was being funny. Turned out, he was being serious and was so irritated that he had to bring it out for me. Needless to say, I didn’t purchase anything from there and just ended up spending my money at Nordstrom instead.

Best place to go and get your fancy perfume. Staff are great, friendly, helpful and amazing. I love to shop from them as they value their customers.

I didn’t eat my salad. The artichoke hearts tasted very off, and it made me worry about the chicken. The greens had black mushy pieces, and the chef should be told. It was Friday 9/17. A terrible salad. However! I did not inform the handsome and delightful waiter, because I had such a nice time, I was there for about 3 hrs without any nudge suggesting it might be time for me and my dear friend to leave, and the iced tea was delicious. It’s outside for drinks and less Covid fear inside for food. Also, I suppose I should note that my friend loved her crab cake, AND the waiter did recommend it. But really, I could have gotten a better salad in an elementary school cafeteria.

I have loved the store. The employees don't really help people of color. My mom who is 87 shop there for years I guess it was ok because they couldn't see her.she shop from the books she received.

Worst online retail service ever. Package comes in weird shape EVERY SINGLE TIME no matter how much you spend on the stuff inside. This time it’s stained with some weird liquid and THAT’S IT for me. I just hope all these good online retailers who actually try can completely take over the game after the pandemic.

Enjoyed the high tea! Definitely a bucket list item. I’m a southern girl so I’m an expert when it comes to tea selections. The caviar and smoked salmon sandwich was amazing. Definitely would recommend for anyone visiting.

Went to the restaurant. Tables are little but it is worth the view and the ambience. Had the classic Gotham salads. Perfect. The chicken was not.

This store has an amazing fragrance shopping area in the basement. I was able to smell several fragrances from Tom Ford, Hermés, Frederic Malle, by Kilian, Creed and Roja Parfums. I wish I had more time to visit their Guerlain area but unfortunately time was short when myself and my friend finally arrived there. It was a very pleasing browsing experience and all of the sales representatives at the respective brands were helpful and respectful while assisting us. One in particular stood out ahead of the rest, Tom Crutchfield at Roja Parfums! He told us stories about the early days of the fragrance community before the internet was even a reality. He shared with a few memories involving a fallen Icon within the fragrance game, Brooklyn Fragrance Lover aka, Carlos Powell (RIP). It was a very interesting, and entertaining interaction. Tom is a wonderful person that I hope to see again soon and talk fragrances!

My experience is mostly excellent; of coarse I have a centurion black card. But they are very accommodating and bring everything to my home or office. They know how to treat customers attentively and follow up in a non-invasive way. I spend more time in Miami now so I can’t wait until you open in Miami.

I had so much fun. Its better then the MET. Everyone i met was so nice and i went in looking broke lol. I stated i could not buy anything but the people still treated me well. (no dirty looks or snobby comments.). I will go back.

I went with my family -the girls.grandmother, mother, the niece's the sisters.looking to buy things. All the staff were extremely snobby and snooty and trying to cater to younger crowd which I don't understand because women over 30 have a higher cash flow and we know better what we want! This was a big turn off. One sales woman kept ignoring my 80 year old mother. We peacefully walked out because we were annoyed over it. I've been in sales all my life and have worked in fancy hotels and fancy restaurants and know I know you put on 'air' for the rich people; but people that sometimes come in just regular jeans sometimes they open up their wallets and lo and behold though have thousands of dollars of bills. You really should never judge a book by its cover.

Rude staff. Can’t deal with impolite and improper sales staff, especially in the women’s shoe section. Never again shall I step foot into this horrible store.

Great meal, beautiful ambiance. I would say this place is great for lunch or tea. I had the truffled chicken salad blt. The duck spring rolls were good as well.

Their premier service has been reduced to a thirty day return policy with no exceptions for Covid. This local will not be shopping there any longer. You have need warned. PS The new customer service dept has been set up as a booth in the basement. That really should tell you all you need to know about today's BG.

Tea time was the perfect way to end our trip to the city. I will recommend it to anyone I know planning to visit the city in the future.

The experience in the restaurant it was the worst. We order tea and things to eat with the tea, they brought the tea first and 45 minutes after the food at this time the tea it was cold, we ask about that and the waiter only said "always takes time". Expensive and the worst experience. Not recommend at all.

Love Bergdorf's! Great location, fabulous selection, most of the staff is very helpful (although on my last trip someone put all of my stuff away from my fitting room as I was still shopping! The woman helping me was extremely apologetic and let's be honest, far worse things happen in the world than luxury goods being cleaned out of a fitting room while a customer is still shopping.) My only complaint is that the store is very old and the layout is choppy, although it does add charm to it. Overall great selection and service.

If I could give zero star I would. Don't ever buy from Bergdorf Goodman, especially from the online store! They try to sell customers faulty items and refuse to honor the return. I ordered a pair of Jimmy Choo mules which was supposed to be completely new, but when I received it it appeared to be used, or at least on display and tried on for many times, so I made a return as soon as I received the shoes.a few weeks later, they rejected my return saying that the "shoes have been used", which was why I returned in the first place. I was astonished that they were trying to pin the fault on me, while it's clearly BG's fault that they are sending a customer a pair of used shoes and forcing its customer to stick with them. It appeared to me that they are deliberately selling me used shoes while they were well aware that those shoes shouldn't be sold to me in the first place. I called customer service and they said it was the warehouse's decision, that I could send it again as I want but they're gonna reject the return and send the shoes back to me again. Customer service told me that I should contact my bank for a refund. When I filed a claim with my bank, BG lied to my bank claiming that they have never received my return, while in reality BG has well received my return and wasn't willing to honor the return. Terrible, terrible experience! I've had online shopping experience for several years now and I have never had any issue with other retailers. Please by all means avoid BG.

Avoid like the plague. Will cancel your order the day before it’s supposed to arrive, and give you attitude. Shocking they’re still around. Spoke to a “supervisor” who essentially told me it’s not their fault they ran out of inventory. Kept delaying my order (over a week) then cancelled it. Shocking.

Bergdorf steals from its customers.

I purchased an $800 dress with expedited shipping for $25. When it arrived I opened it only to find a xsmall size womans blue quilted jacket (i looked it up recentlly and the price is nearly a quarter of that of the dress).

I called bergdorfs asap and told them their error. They said they were out of the dress and then they gave me a return slip an told me to send back the jacket. I live in new york, I had to ask my boyfriend to print the return slip, tape it all back up and walk it to the nearest fedex 10 min away (20 min roundtrip). I got the refund for the shipping ($25) but never recvd the refund for the $800. I just called them, they told me they cant find the jacket so they're holding the $800 hostage until they do.

I have no dress. I am nearly $1k out of money (IN A PANDEMIC). And absolutely no recourse because i no longer have the jacket - its been returned to them.

Dont Buy from Bergdorfs. They steal from their customers

I am absolutely shocked as I picked up a bvlgari perfume and when I opened it the bottle was half empty, with fingerprints on it. They told me it wasn't their faut as it was sent from the warehouse but I still find it unacceptable for a store of this standing!

You can have a shoe in your hand and unless you look like old money, they won’t even glance over at you. No HI, no anything you might as well be invisible. Not a very comfortable store to shop in. Would recommend saks over this any day unless you want to buy goyard as they don’t have one at saks.

Located at the corner of Fifth Avenue and 58th Street, this Bergdorf Goodman is a one-of-a-kind. Considered one of New York City's leading flagship stores, it offers some pretty upscale fashion, and the price tag that goes along with it. Haha! We were greeted cheerfully and we really enjoyed wandering around, but to be honest my husband and I were there more to appreciate the history of the place than to actually do any shopping. This art deco building was once a Vanderbilt mansion. (I've toured the Vanderbilt's Biltmore Estate in the majestic mountains of Asheville, North Carolina.so I was curious about what I'd find in Bergdorf Goodman.) There are eight gorgeous floors of elegant couture for women at the location where we entered (opened in 1928), but was surprised to find that there were three floors for men across Fifth Ave (opened much later in 1990). I'm glad we popped in, but unless I win the lottery, I doubt I'll be doing much shopping there routinely. I appreciate it's place in NYC.
Bergdorf was an immigrant from Alsace; Goodman was a young Jewish merchant. The company was founded in 1899. Just try to wrap your brain around that. That kind of longevity and history. All the changes that have occurred in that span of time!
I only took a photo from the outside (one of the iconic window displays) because I was afraid employees might get freaked out if I started taking pics inside. It's fine, though. I imagine so much has changed on the inside that there's little historical information to record.

Bergdorf Goodman‘s is absolutely my favorite department store in the entire world! Staff are very courteous and willing to help, inventory of course, is gorgeous and you really do feel pampered in the store! Obviously the prices are high as you are paying for high-quality and designer clothing items, but it’s an absolute joy to go into the store.