AutoZone Auto Parts

Very nice, helpful people at this location. Adequate parking area out front. Young guy at the counter was very helpful, looking up my item and telling me exactly where and how to find it. Store is very clean and well organized. Shelves are nicely stocked. Clean floor, well lighted. People working there are always willing to come out to your car and install wipers or batteries or check your computer to diagnose problems. It’s a nice place to do business.

I had a bad battery and Nicholas was so helpful. He took out my old battery and replaced it with a new one swiftly. I truly needed and appreciated his help!

Just pick up a cabin air filter for my car. Pick up a couple of vacuum hoses, get most of you auto parts and assessories here.

Went to return an item on April 3rd, because it was the wrong part. However the manager Nicholas refused to give the money back although it was clear he made a mistake. He blamed it on the computer system and wanted me to take another part. Please don't buy anything from this branch, you will get problems getting your money back if they make a mistake.

He’s awesome. He was very very helpful to me and I really appreciate that. It’s really that you get service like that anymore.

Very good experience and great customer service, Nicholas was a great help and need more like him

4731 nicholes and team was very helpful in the bad weather they help me change my wind shield wipers and also help me insert power steering fluid

Customer service at Auto zone there at Rockaway parkway is like family friendly, great by the teams

The manager and the staff was very helpful and professional, he helped me put my high and low beam light in my car while it was freezing outside and actually give me some knowledge…. Ohh I save a couple of dollar, thanks

Great customer service skills, super professional, Very helpful. Definitely will be visiting more often

When I tell you AMAZING, oh my goodness. Nicholas made me cry because of his willingness to help me. He went above and beyond to make sure not only did I understand what I needed but why I needed one product vs the other. So incredibly blessed to have encountered him today. Highly recommend this store. Friendly, knowledgeable and professional.

I went there to get my battery replaced today and the guy that works there did correctly.
I recommend this location.

My experience at AutoZone was amazing. Nicolas went above and beyond to help me out. If I have any problems with my car I will be returning here.

Nicholas from Auto Zone provided me with excellent customer service. I was surprised when he carried my products to the vehicle for me. We discussed quality of products because I am not well versed concerning my vehicle. I would definitely recommend this location to everyone.

Mr. Nicholas is excellent. He chose my windshield and installed them. He is so a great asset to this company. Thanks you Mr. Nicholas and I wish you all the best.

Every employee with the exception of 2 that work at this store has a incredibly rude attitude, I be wondering why the cops get called here from time to time. I see why, the work ethnic there is laughable and the service is questionable at best. Avoid this store unless you want to have to appear in court.

Amazing service. Nicolas, thank you very much for your help! It was professional and fast. Highly recommend this place.

I was at this auto zone location and the employee by name Akeem was very helpful with my car. He went out of his way to help with my plate tag hanging. He showed professionalism aswell. Keep doing what you doing Akeem! Thank you!

Been on the phone with them ON HOLD for over 45 minutes I Hanged up and call back again just to get put on hold AGAIN! Smh

I went to Auto Zone in the Bronx on Fordham Rd this morning to purchase a battery for my vehicle. I was helped by a young man which looked up all my vehicle information on his front desk computer. Went to my in Brooklyn to find out he sold me the wrong battery. Very upset I went to this Auto Zone for help.

I was very pleased and satisfied with the team's help. Trieo R went above and BEYOND TO ASSIST ME. Very patient, very informative. I will only shop here going forward. This man should run all the Auto Zone stores to have the same energy customer service across all store

THANK YOUUUUU

Manager Trideo gave me a big hand on a battery replacement. I am not too car savvy, he understood the situation and went above and beyond to get me back on the road. Thanks Team! Great customer service

I have used AutoZone all over the country and have always had Five-Star experiences at every one until Saturday, January 22,2022 when I entered the Store #4731 (2094 Rockaway Pkwy in Brooklyn, NY) when it opened at 7: 30am and asked the young lady at the register if she could help me replace the battery for my car key FOB. She told me I would have to open it because she did not know how to do it. I told her I did not know how to open it and she then called over Bradley. Bradley commenced to provide me with the Five-Star service I am used to receiving at AutoZone. Bradley told the young lady (I later learned her name was Mary Ann) that she needs to learn how to open the FOB so she should watch what he is doing. Mary Ann replied, "I know how to do it, I just don't want to be responsible if it breaks. " I would have preferred for Mary Ann to be honest with me instead of lying. And what disrespect to me to say what she said to Bradley while I was still standing there.
I gave the store visit that day two stars because of Bradley. If it were not for Bradley, I would have given no starts because of Mary Ann treating me like a non-person, that is, tell Bradley she lied while I was standing there.

I never had a good experience here. Talk about ignoring a customer. Especially you see a female come to an auto store, you want to assist readily! Anyway. I ordered something that wasn't in store. Expected it 3 days subsequently, it didn't come, no one called. Was given another date when I wasted my time and go to the store. 3 more days it didn't come, no one called. Clerk kept telling me "I don't know, I don't know". After I'd have spent my money, I don't know is just not what you say. Waiting again for 3 more days. SMH. Moral: if it's not in store, don't order it.

UPDATE
Coincidentally or not, after this review, the order came in. I went to the store to be told that I needed to pay. AGAIN. I explained that I paid for the order, showed my receipt, my bank statement and all. It was still another 15 minutes of hell before I could leave with the item. Multiple times I was shown their computer screen where it says UNPAID. How that concerned me, I don't know. What I knew is that I Paid. I have very high standards and my integrity shall never be tarnished. How dare you! A lot of back and forth before I was asked to leave my information and take the item.
THEN.the item was the exact same one I'd ordered from Amazon for $50. Initially, at the point of ordering, I explained to the seller that I had one but it was about an inch too long so I returned it to Amazon. He said he's getting me the correct one! IT WAS THE SAME damn generic thing except now, I paid $12 more +stress at AutoZone.
When I tell you that I will NEVER EVER return to this store, I will never ever return to this store. NEVER ME AGAIN!

If there's an autozone that is more unprofessional than this one it must be somewhere in North Korea. The staff is dismissive and rude. They make you feel like they are doing you a favor. Trash

They don't even deserve a star. Service no good they think hard to help you. No business with them anymore.

One thing I hate is bad customer service! I’m sure auto zone keeps a calm, cool, esthetic for their employees, but customer service is a all around general concept business uphold! One of them is ending a call when you are making a purchase (for customers) and a whole cellphone policy for workers. While I’m having trouble at checkout the young lady with gold kinky twist in a bun was on the phone the entire time with her one earpod in. When I proceeded to comment about how she paid more attention to the phone than the customer she proceeded to tell me she doesn’t care for this job and that I need that product. I told her she can leave, what’s the point of coming to work if she doesn’t care and millions of people in NY alone are wishing to get a call back for a job. Just go to a different autozone the one on Foster Ave is very good! Even as a female they acknowledge my presence when I enter the store and willing to help me find the right products for my car. I was soo aggravated by the young lady distasteful interest in her job I didn’t even bother to ask the gentlemen who was working with another person or the gentleman who checked me out for my windshield wipers! At the point I felt like nobody was going to give me good customer service! If I didn’t pay attention I would’ve paid $20 when I went for the B1G1 Free fuel injectors. Protect your peace during a pandemic shop with those who care about the community they serve!

Everything you need for your car is here. You can even drop off a UPS package for pickup as long as it's labeled or they might even label it themselves for shipment.

This has been my local store @ 2094 Rockaway Pkwy for a long time and my service is always excellent. Just got my battery changed with ease. Thank you!

The service was slow and unprofessional I want more attention and help in choosing goods for customers.

Thank you guys for your great service over here every time I visit I feel like I'm part of the family great customer service

First that area is pretty tough, residents and drivers are not the best.
Is store I would not describe that middle aged man cashier as helpful or friendly. He did not respond to my greeting and looked like he was doing a favor to me. AutoZone needs to work on customer service

The younger staff surprisingly is easier, eager and more pleasant to deal with. Overall: They don't like to ask for you phone number when you make purchases over $20 for your rewards bonuses. The next big issue many parts have to be brought in from other locations almost all the time.

This location i found to be very helpful and informative. Was not so crowded @ the time i went on a rainy Tues morn. I purchased windshield wipers and had them installed in no time. Saw a huge difference. Excellent job auto zone!

Great service! I know ZERO about cars but they were very helpful and patient with me every step of the way!

Older lady that works there I believe is the manager have bad attitude. I waited to receive help and she deliberately assisted someone else instead. Did not appreciate that.

Love this church welcoming and has everything you need from bible based teachings. Very kid friendly. Activities from after school pre school. Summer Camps. Dance basket ball. Services the whole child and Adult.