AutoLux - Used Car Dealer Queens & Long Island

Wish I could leave zero stars,! Don't ever try to buy a vehicle here unless you want to be scammed and robbed. They blatantly lie to you on the phone and they lie to your face when you waste your time, effort, and gas. I called yesterday morning regarding a Sentra to verify availability and price. They did verify it was there and the price. A couple of hours later while preparing to visit, I double checked again and they again told me the price and availability. I arrived an hour later, I saw a salesman regarding the vehicle and was told the price I was NOW quoted was fine thousand dollars more. I then called the phone number while I was still at the StealershipI asked about that very same car and was told it was the original price (yes that's right, 5000 less than I was just physically told). I asked the girl on the that the salesman told me it was 5k more She snipped back to me and said, "well, he must think it's with more".

They are thievesb and liars, if they lie about prices like that blatantly, I have no doubt they are also lying about vehicle condition, accent's, mileage etc.

Save your hard earned money, time and sanity.

Terrible place to get your car, I was completely scammed, it happened to me like many that at the end of the purchase, purchases appeared in the contract that I didn't even know I had ordered, and when I went after 2 weeks to discuss the matter, the people I I made the deal, the seller, the manager and the finance officer were no longer there, I asked the people who work there where I could find them and they only said that they left and didn't know where, anyway, don't buy here

I bought a car with Miguel. That child was so nice, I appreciate everything. Thanks Miguel

Talked to a woman on the phone and she said the price listed online had no other fee’s involved. Drove 3 hours to dealership and car wasn’t there so they were going to have somebody go get it at their other lot. While waiting the salesman started going over details and asked me if I read the fine print that said the price listed online is only 80% of the actual price and that the other 20% was the assumed down payment. Told them I brought cash and that there was no fine print on the site that said that, I was willing to pay the price posted online but was told they couldn’t sell the car for the posted price or anywhere close to it

I had a fantastic experience working with Jason during my purchase of the 2021 Nissan Rogue. His knowledge about the vehicle was impressive, and he patiently answered all my questions. Jason's professionalism and friendly demeanor made the entire process smooth and enjoyable. I appreciate the effort he put into ensuring I made an informed decision. If you're looking for a seamless car-buying experience, I highly recommend Jason, Carolina and Sarah.

I wish that I checked the reviews before I went to them. I contacted them a day a head about a car that I was interested about buying which I was really willing to buy and they were like come tomorrow and we will have the car ready and we had talked about the price and everything else. I wasted a day to go there and to be honest the minute that I entered this dealership and saw there employees I felt uncomfortable and thy were rude and the car was sold like they said “it was sold but we have different options” when she said that I knew that they were trying to scam me and sell me one car from the yard at the end they made me wait for no reason. I left the business and will never go back there again. Plz don’t get scammed.

Miguel is very helpful down to earth and makes me as a customer comfortable purchasing with him

Excellent service at AutoLux dealer, very friendly staff, thanks to Janine for her help, excellent experience number one.

Very responsive and very helpful bilingual with lots of advice to finance a car. Thank you. Helped a lot and very attentive

My experience with this dealership was amazing my salesperson Rod is the glue that holds this place together he is someone who genuinely loves what he does I've never met a salesman who has gone above and beyond as he has, staying late assisting in every step it took from us walking in to us walking out extremely happy with the vehicle if you're coming here ask for ROD! Shout out to the women who helped us at the main desk and in the financial office

I recently visited AutoLux and was extremely impressed with the exceptional service I received. My salesperson, Rod, and the rest of the staff were welcoming, professional, and went above and beyond to accommodate my needs. 10/10 was worth the drive from Connecticut

I had the best experience today at Auto Lux with Janine. She went above and beyond when it came to getting me in the vehicle I wanted and was able to save and lower my payments. I highly recommend using her when going to get your next vehicle.

Despite reading all the negative reviews, I still decided to visit. When arriving there I was driven to another lot where the car I wanted to look at Mazda cx9. The guy who drove me there was extremely unprofessional, did not know how to open the car, and asked me if I can check YouTube to open the car. Needless to stay the battery of the car was dead, and he couldn't get it to open. Despite that I still told them I will contact them again because I was promised the car will be ready as it needed some work. The following week, after confirming with multiple people of my appointment to come back and see the car I decided to give it another chance, but this time show up with my mechanic because the Mazda cx9 2021 was advertised below 20k (way below market price), the moment they found out I will have a mechanic their tune changed, I showed up there and the same unprofessional guy came out of the back of the office and started yelling saying he needs more time. Stay away from this dealership they are all unprofessional and as previous reviews you will see they have deceptive advertising.

Honestly DREADFUL! Sold me a car that was dirty, no coolant, and brakes that needed to be desperately changed. Send me to the dealer to get my brakes changed and come out with brakes that screech every single time I go reverse. I call them in regards to the warranty and whoever answered the phone tells me she has to call back and immediately hangs up absolutely terrible customer service. Can’t wait to trade this car in

Purchased an Audi Q5 with auto lux. Very patient dealership thank you Sarah Janine y Carolina for all your help

People stay away from this "dealership" horrible experience with these girls (the sellers) I called them before I went there all they said to come down since I was 2 hours away from them I wanted some info, they listed a car for 18k, once I got there they said the same car will cost me 25k, I asked her, is that with dealer fees taxes and registration, they said no that's for the car itself, so disappointing, this should be

I love love love my brand new car thanks to my favorite person Janin. She was very helpful with the process and applications. She’s very compassionate about her work and is very dedicated to satisfy her clients. If you guys do need a car I highly recommend Janin. She’s the best <3