Advance Auto Parts

When I called the shop, the guy who answered didn't seem to want to help me. I think it might have been because I was a woman. However, when I personally went in, another gentleman was very nice and helpful.

I went in for 5 feet of brake line and was treated with complete disrespect, and sworn at by a young employee after politely asking for someone else's assistance when he grabbed me a power steering hard line instead of a brake line. He slammed his tape measure down, went in the back and started yelling expletives to his coworker at the top of his lungs so I heard him. A new employee came out to assist me and after I told him I needed 5 feet of a double flare metric brake line he handed me a bubble flare. (Incredibly dangerous and will leak if used in a double flare) So if I didn't double check when I got home I would have put the wrong item on based on them giving me a completely incorrect part and it could have caused an accident with my child in the car. (The same employee that mistreated me had to call the manager up front to assist the previous customers that he gave incorrect change to.) I told the employee who cashed me out what happened and he told me he didn't care and I asked him to speak with the manager and she refused to come out to talk to me so I left the store. I will never be going back to this location I'll go to the Johnstown store where they care and actually know whats going on and don't treat their customers like absolute trash.

I had the pleasure of being served by Ryan B. Such a professional, he resolved my issue with my order in a timely fashion with the upmost customer service. It is nice to have a great worker at the local part store. It makes such a difference. Thank you Ryan!

I absolutely love the AAP store in Gloversville! The employees are always so nice! The Johnstown AAP could take some lessons from the Gloversville store. The Johnstown AAP SUCKS!

Store employees are very rude. They don’t have patience for anyone who doesn’t have knowledge on cars.