Advance Auto Parts

Horrible service this morning. Went pick up 2 boxes of latex gloves. (Been getting them for 2 years now) always paid about $27.00 per box. They wanted to charge me $100 a box! The young man was very nice n apologetic. He called the manager he paid no mind… totally walked away! Then we wonder why people buy on Amazon? I found them for $17.00. You need a better manager who actually cares! I try to keep business local. Try to buy everything in Ossining! Keep our stores open. But I’m never going back.

Advance Auto Ossining NY 10562 is the model of what a modern excellent auto parts store should be. John, Rich, and Wilbur are always helpful and friendly- they offer sound advice if needed and are just good people. You will be hard-pressed to find a brick-and-mortar auto parts store as good as this one with experienced professionals ready to help 100% of the time.

A convenient drop off spot for UPS. Especially since the UPS store in Briarcliff has a tendency to not abide by their listed hours and don't update their Google Business listing to reflect their true hours. This has happened at least three times to us. Advance could use more prominent UPS signage though.

They are very customer friendly and polite. Jerry went above and beyond to get me the car clips I needed. I have been driving from store to store trying to get these clips and was having a hard time because the computer said that had them but when I got to the store, they didn't have them. Jerry in Advance Auto ordered the clips and assured me that I would have them the next day, thank you Jerry!
Auto Zone workers one the other hand just pointed and said "they are over there if we have any" no customer service skills at all. AGAIN, THANK YOU JERRY FOR GOING ABOVE AND BEYOND!

I called to see if I could buy my car battery there and have it installed. The person I spoke with on the phone was extremely unhelpful, he would not offer to install my battery even though it says right on their website they do it in most advanced auto locations. Also the key fob battery needed to be replaced as well and the guy also told me he couldn't help me with that either even though the previous employee who worked there did it for me. Anyway long story short this employee who worked there but did not get his name was extremely unhelpful and basically said I needed to do everything myself. I went to AUTO ZONE right across the street in the Arcadian shopping center and not only did they change my battery and installed it for me, but they also right then and there changed the battery of my key fob as well. Advanced auto zone is the most unhelpful car store I ever went to. Will not be going back. I spend a lot of money on my car but won't be doing it there.

I'm not a novice when it comes to cars, but Rich and the guys are extremely knowledgeable. Thanks again.

Rude service and bad parts. Bought a defective battery very recently and they wouldn’t give me my money back or exchange. Claimed a mechanic I trust was lying. Never going here again.

Best auto parts store in the area. I go there all the time. Richie is expertly knowledgeable and makes sure you have everything you need to complete the repair