Hand and Stone Massage and Facial Spa

My husband gave me a gift certificate for a spa day at Hand & Stone and I used it today. Great experience. Staff very friendly and welcoming. Meghan did my massage & Mikayla did my facial. They were both awesome. Considering becoming a member.

Kayliana gives the most incredible facials. She’s so knowledgeable and I always leave looking and feeling great.

I paid for a massage for 60 minutes. The massage started at 5: 09 and ended at 5: 56 pm. I emailed and texted the manager, she ignored me. The therapist did a good job. The sales pitch was non-stop but I understand it's their job, but she told me 3 times she can waive the $80.00 membership fee. Losing 13 minutes off a 60 minute massage is too much. Overpriced in every way.

If I had read the reviews before, I should definitely be careful and reconsider if to open the membership. The customer compliant in reviews about never getting feedback about membership issue is real. It’s happening on me and yet solved.

Not much to say other than, unprofessional staff, esthetician talked to much, not a relaxing experience by any means.not a spa.to corporate. Perhaps other locations are better.

This is not the experience I hoped for. The massage therapists are working as though they're on hamster wheels. My treatment, touted as one hour, was 40 minutes. The massage was too rough, even after asking for less pressure, and I had bruises the next day.

I'll stick with my regular massage therapist from now on.

I canceled my membership in December, they have continued to charge me every month since. I explained when I canceled that my medical condition would not allow me to continue. They do not respond to calls, messages or emails, but they do charge my credit card without fail. Do not give them your credit card information. I’ve filed complaints with the AG’s office, and my bank and canceled my credit card. Stealing from the disabled is not a good corporate look.

The massage was decent but not great. It almost felt like I was in a medical office, it just wasn't a very relaxing environment. I could hear people in other rooms/reception. They didn't honor the introductory rate on their website and it was about $30 more than advertised, my receipt was supposed to be emailed but never was.

The entire staff at Hand and Stone are wonderful. Kyle is an incredible masseuse. I was experiencing terrible back pain. Kyle was able to determine the source of the problem and sped up my recovery greatly.

Very friendly staff!
Therapists are very knowledgeable and suggest the right things for you and your skin/body:)

I have been calling them since four days to freeze my membership and they took my contact info and never called me back. Receptionist laughed when I mentioned that I have called multiple times and want to freeze before the next payment goes and she mentioned her manager is slow. Worse thing they never picked my call after that. This is disappointing because I have been member with them for so long and this is how they are treating now.

First time going to Hand and Stone in Bedford NH because I received a gift card for a facial and massage package. I had a very difficult time getting an appointment. Then I received an EMAIL not a PHONE call that my appt was cancelled and I had to CALL THEM back to reschedule. I called and left 3 messages. I left messages for Megan the manager and still couldn't get a call back. Got to the point where we asked for a refund and then I was finally able to book the appointments. The facial was meh. I had added a scalp massage which lasted two minutes and was not up to par. The facial lady was very nice but didn't seem very experienced. The silver lining was the massage was amazing! Phyllis is amazing. Best massage I've ever had. I would give Phyllis 5 stars.

I terminated my contract and still had 2 massages left on file. I was told I would be able to use them both no problem. The 1st appointment they had available was 6 WEEKS out so I took that and I put myself in the cancellation list) and also booked my final appointment at the same time. Days after my massage, I was randomly charged for the massage without notice or explanation. I have spoken to the manager numerous times as she conducts her “investigation”. My appointment was on 08-20- 21 and it is now 10-16-21 - that’s 2 months! No one ever gets back to me, I keep calling unable to reach anyone who can fix this and always told the manager is still working on it, which obviously at this point they are not going to refund me money they were not authorized to charge me for. Do not ever sign up for a membership with this place or believe anything they tell you. I was even willing to forfeit that last massage I had already paid for to be reimbursed for this one. So they basically made me pay 3x for one massage.

I really enjoyed the facial treatment and massage I received at Hand and Stone. My facial therapist- Heather- was very professional and cordial. She did an excellent job, and considering it was my first facial and scalp massage, I would likely go back for another one in the future.

Very disappointed in the management they are never available to talk to you when you have a problem, when I did talk to someone (“manager”) she was so rude. They kept charging me every month even when I had “frozen”my account. The Manager never said I’d get charged AGAIN if I would cancel my account. This is not a way to run a business, they should be ashamed. I will NEVER refer anyone because of the Management. The Employees I never had any problems, but MANAGEMENT at the Bedford should get some training on how to interact with their customers, because even when you go in person they are never available!

I don't recommend Hand and Stone as they are just out to charge people for services that they are unable to deliver on. If you complain about their business practice they will flag your account and make it every difficult to use any services that you have built up.

Constantly have a revolving door of staff so you are not able to get consistent work by competent professionals. I was hoping that they would be willing to resolve my problems but they have stopped all communication with me at this point.

My first experience was not so great. I got a hot stone massage which literally the girl rubbed rocks on me the whole time. My impression of a hot stone is letting the stones warm you up then using your hands to get deeper. Nope. Legit just rubbed rocks on me for an hour.

I got a gift card for Christmas so I went again. This time I got a regular sweedish massage. The massage itself was great. But I paid for an upgrade of a hot towel foot rub. My understanding of this is since it is an upgrade, it will be added to your services. NOPE. So I paid for a 50 minute massage to only get 40 mins of it, before they cut it short to do the hot towel treatment. I paid for the last 10 minutes of my massage twice? $115 later.

First off, I asked for deep tissue and work on my lower back but I feel like there was no effort put into either. My past massages were much stronger. Second, before I came in, I asked if I could sign up for a membership and get the membership price and I was told yes absolutely. When I went to pay it came to $110 instead of $60 or $70 that I was expecting because of an enrollment fee I was never informed of. It was unprofessional to quote me a different price than I was charged. I decided not to open a membership, and therefore this is my visit here. Very let down.

The spa experience is great. Super nice front desk staff and therapists. WARNING! Do not sign up for a prepaid monthly plan. I had called in on two separate occasions to schedule my monthly appointment and was only offered 9pm in the evening time slots. I could get closer to 5 or 6 if I schedule 4 weeks out. When I called in to say, “this experience is great but I have to cancel this because I just can’t get a slot that is reasonable” they told me I had to then schedule a time to talk with management. Yes, you can’t even talk to them without a scheduled slot. I was told Matt would call me at noon the next day. Noon comes and goes and Matt doesn’t call. At 12: 45 I called him. This is when things go to the twilight zone. He is interested only in asking one question related to why I want to cancel and then goes into an elevator pitch into all my options to maintain the membership but deferring payments. I tell him it’s not about that. He then accuses me on the phone of not sharing why I want to cancel (our first talking point) and moves from sales guy to rude in his mannerisms and ignorant in his understanding of what service is. My wife and I both had memberships so I asked to cancel hers as well - my credit card on the account. He makes her call back in separately after our call will end. Yes, she had to schedule a time to speak with him. On the surface the business runs well with the people trained in spa services. But it is a dumpster fire in all other aspects.

I’m not usually one to write reviews, but after my experience with Hand and Stone, I feel compelled to do so. What started off as a nice monthly treat, turned into not. I went in on the last day of March to cancel my account (I was unable to make time due to my busy work schedule) and was told I needed to wait until the end of April to cancel my account due to the 30 day rule. No big deal. The girl at the front desk had me sign some paperwork and she post dated it. I called around the week of 4/15 to book a massage for both my friend and I, to use up the money/services on my account and I was told I was not allowed to transfer it to another person due to my account being canceled. I kindly explained that the girl who had me fill out the paperwork initially said nothing would happen until the last week of April and I could let anyone in those 30 days use my account. I asked to speak to a manager and they said no one was available and that they would call me back. I hadn’t heard back for over 24 hours so I called again and got the same thing. I never once received a phone call from a manager. I was also told that on the date my paperwork was posted for, 30 days after, the account would be closed out and my services would not longer be available. Upon further investigation, I found it is a 90 day thing after the account it closed. I felt rushed and as if I wasn’t an important customer to them. I am super unhappy, and will not return or recommend H&S to anyone as I don’t feel comfortable going there. It sucks because I have a couple services left on my account and they won’t be used. Very disappointed.

I was very happy with my massage, but very disappointed how as a former member I was overcharged for trying it again. For that reason, I won't be back. Sorry. Cecile

The massage therapists are hit or miss. But management is AWFUL. They do not care about their customers at all. They are crooks! DO NOT SIGN UP FOR A MEMBERSHIP - they're a rip off. The pricing is ridiculous. If i could have given zero stars I would have.

The staff have been incredibly accomodating, they are friendly and welcoming. My deep tissue massage was second to none!

Services are sub par and in addition they have over charged me and continued to charge me months after my cancellation date. Worst customer service ever.

I am so lucky to have become a member here! From the front desk staff to the massage therapists I have been lucky to have received services from, I don't have anything negative to say!

Always super friendly and kind. Relaxing massage. I got an upgrade for hot stone massage which is amazing.

I started coming here in January and I really love it there! My therapist always does an excellent job and knows exactly what areas need attention and how much pressure to apply. I recently started using the hot stones and its amazing. I don't know why I never tried it before and will definitely never go back to "regular" massages! The rest of the staff is very pleasant and the atmosphere is relaxing. They really make you feel comfortable!

I love Hand & Stone. This place is awesome, from the moment you make a call for your appointment. Everyone is always so pleasant and give you celebrity treatment. The place is clean and inviting. I love the fact that if you don't go one month you don't lose the service, they accumulate. I don't know how anyone can rate it anything less than a wonderful, friendly, clean and inviting place. I love all the personnel at this place. They are wonderful and always very accommodating.

Could not delete my prior review but I’ve been extremely satisfied with this place! The massages and facials are wonderful, and customer service is great. Even though I had a money issue, the front were stil very welcoming and helpful. Overall great place!

Clean and relaxing environment. Friendly helpful staff. Liked it so much, I signed up for monthly massages

Very good massage. I think the atmosphere is top notch. It was my first massage so i didn't know what to expect but it was really relaxing and they made me feel welcome right when i got there. The only thing that i would like to see improved is the time aspect, paying for an hour massage should be a complete hour on the table, not just fifty minutes.

Staff was very friendly and the place was very clean. Cheapest massages in town with their affordable package deal.

Massage was rushed and never mentioned the introductory rate did not apply to couple massage when i booked the appointment. Not impressed and would not recommend.

This place is great. First time I ever got a massage I came here and soon I will be going back for my 4th. I highly recommend this place.

I love everything about this place. The front desk is welcoming and helpful. Always get a fantastic massage. Beautiful, serene atmosphere. Soft relaxing music. So clean. So happy I found you! ALWAYS leave de-stressed.

This was my first time there and first time for a facial. It was a great experience and I can't wait for my next appointment.

The spa was very clean and relaxing. I had a facial done and I thought it was done very well compared to other places I have had one done. The staff was very friendly and professional. I will definitely be returning!

The facials are so relaxing and I see such a difference in my skin. So happy I joined Hand and Stone. Being a member makes it easy to pamper myself.

I have been a member here at Hand and Stone for about two years now. I absolutely love this place and I tell everyone that they should go here. The ladies at the front desk always have a smile on their face and go that extra step to ensure that your time at the spa is enjoyable. They know me by name, and do more than just small talk. The massages there are also fantastic and each massage therapist I have had has been personable and more than willing to listen to your needs. Highly suggested